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Call Tag / Authorized Return Service (ARS) Request - return items back to us

Sorry! This item is currently out of stock. Alternatives can be found by searching above



  • *Item Make, Model, Description, Size, Color...:
  • *Original Order Date: *Order Number:
  • Reason for returning: 
  • More details:
  • Action you want us to take after receiving the return: 
    Part Number: ARS
    $10.00

Call-Tag & Authorized Return Service

Do you want to return something to Directron.com? We have just made it easy for you! You do not need to drop it off and wait in line at UPS or USPS station any more. Fill out this form and send it online. We'll issue a call-tag or an Authorized Return Service (ARS) request from UPS to pick up the package from you!

INSTRUCTIONS:
  1. There will be a $10 service charge for each package. If the return is due to our mistake or shipping damage, the $10 service charge will be waived.
  2. Customer is responsible for the actual UPS shipping cost. The service fee and shipping must be paid before an ARS is issued. The shipping charge will be waived if the return is due to our mistake or shipping damage.
  3. The shipping charge may be adjusted to reflect the actual weight and size of the package and the distance from Houston, Texas.
  4. You may use this item together with Cross-Shipping Request, RMA request, Discrepancy Report (D/R), and Shipping Damage Report.
  5. Fill out this form and add this item to your shopping basket as if you are placing a new order. Add it multiple times if you have multiple packages to return.
  6. You will receive an e-mail confirmation for this request.
  7. You may order this service with a new order or replacement request. If you do, we'll send you the ARS label with the packing slip. When UPS delivers the package, open the packing slip, place the ARS label on your package and give the package to the UPS driver. Make sure you have some body there to receive the package.
  8. If you are not ordering new items from us, we'll mail the ARS via US Postal Service First Class Mail. Once you receive the ARS label, peel if off and place it on your package. Give the package to any UPS driver you can find, drop it off at a UPS station, or call 800-Pick-UPS to schedule a pick-up.
  9. ARS is for UPS Ground only. ARS is currently NOT available for FedEx or USPS. Do not use ARS for Hawaii, Alaska, Puerto Rico, Guam, Virgin Islands, or APO/FPO addresses.
  10. ARS does provide the advantage of online tracking of a returned package.


Notes: (1) We now use call-tag instead of ARS since ARS is more confusing to the customer. With call-tag, you don't need to do anything. We'll call UPS and arrange a driver to pick up the product at your location. We may still use ARS on special occasions. (2) Call-tag requires that you have someone at your address when the UPS driver picks up the package. With ARS return label, you can drop off the package to any UPS driver or station. (3) With both services, the package must be UPS-compatible. (4) This service is especially useful for large packages such as monitors and cases. (5) We suggest you not to order this service together with new items, since that may confuse our order processing process. (6) Only UPS Ground is available for call-tag. ARS is available for UPS Next Day, 2nd Day, 3Day Select, and Ground.

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