Call-Tag & Authorized Return Service

1. There will be a $10 service charge for each package. If the return is due to our mistake or shipping damage, the $10 service charge will be waived.
2. Customer is responsible for the actual UPS shipping cost. The service fee and shipping must be paid before an ARS is issued. The shipping charge will be waived if the return is due to our mistake or shipping damage.
3. The shipping charge may be adjusted to reflect the actual weight and size of the package and the distance from Houston, Texas.
4. You may use this item together with Cross-Shipping Request, RMA request, Discrepancy Report (D/R), and Shipping Damage Report.
5. Fill out this form and add this item to your shopping basket as if you are placing a new order. Add it multiple times if you have multiple packages to return.
6. You will receive an e-mail confirmation for this request.
7. You may order this service with a new order or replacement request. If you do, we'll send you the ARS label with the packing slip. When UPS delivers the package, open the packing slip, place the ARS label on your package and give the package to the UPS driver. Make sure you have some body there to receive the package.
8. If you are not ordering new items from us, we'll mail the ARS via US Postal Service First Class Mail. Once you receive the ARS label, peel if off and place it on your package. Give the package to any UPS driver you can find, drop it off at a UPS station, or call 800-Pick-UPS to schedule a pick-up.
9. ARS is for UPS Ground only. ARS is currently NOT available for FedEx or USPS. Do not use ARS for Hawaii, Alaska, Puerto Rico, Guam, Virgin Islands, or APO/FPO addresses.
10. ARS does provide the advantage of online tracking of a returned package.