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Known "Bugs" / Problems on Our Web Site

The following is a list of known problems or bugs on our web site and services. We are working diligently to solve these problems. Some of them are beyond our control and are a result of the limitations of the software we use. Please let us know by e-mail if you have come across any website-related problems. We are constantly improving our web site.

Shipping Charge Calculated Wrong: After a trial period, our shipping calculator is now correct and accurate for most orders and most addresses. Occasionally due to UPS website downtime, the calculated shipping cost is too low, but we let it go most of the time. However, it is known that our system does not calculate the shipping cost correctly under following situations, for which manual adjustment is needed. We shall contact the customer by phone and/or e-mail if we determine that shipping adjustment is necessary.

Heavy items with large quantity. The UPS site allows calculation of shipping costs for packages with a maximum total weight of 100LB. If one orders a large quantity of a heavy item, it would make the total weight go over 100LB but the calculation is still based on 100LB. That often results in a shipping charge that is too low.

International Shipping. The UPS site does not calculate the shipping cost for international shipping well. A very high percentage of the international orders need manual adjustment in shipping cost. Most international addresses require air shipping.

Postal Office/FedEx. Our site does not do shipping calculation well for these two shipping methods. Manual adjustment is sometimes needed, especially for heavy and large items such as monitors and cases.

Duplicated Orders: On the Order Confirmation page after you place your order there is a black CONTINUE button. Please click that button. Do not use the BACK function of your browser on that page. That would let you go back to the same order page you just entered and send us a duplicate order by accident. We'll contact customers to verify the orders whenever we see identical orders.

Can't Add More Than One Item to the Shopping Basket: Sometimes customers report that they cannot add more than one item to the shopping basket. Whenever they add the second item and click Show Shopping Basket, the shopping basket shows empty. In other words, they can only order one item at a time.

Solution: Most likely the cookie function on your computer has been disabled. Please make sure it is on and try again. The other possibility is that you might be behind a firewall.

Login Session Canceled Incidentally: On the Register/Login page, please use your mouse to click the "OK" button on the right side, instead of using your "Enter" key to enter your ID and password. Since by default the cursor moves to the "Cancel" button after you "Tab" from the password window, your registration may be accidentally canceled after you hit "Enter."

No Online Tracking for Postal Service: Currently, US Postal Service does not offer any tracking capability. We now offer online tracking at our website with our order number for FedEx packages. We're working on automatic e-mail notification of USPS packages.

Shipping E-mail Confirmation by UPS Not Sent: We have now automated the data entry process for UPS shipment. The e-mail address you enter on your order is used to send the e-mail confirmation. Occasionally, this e-mail confirmation is missing even though the address is correct, probably because of UPS' server problem.

Occasional Slow Connections to Our Secure Server: Success could cause a problem, too. The Yahoo secure server is where shopping baskets reside and where orders are processed. Obviously, it could be very busy if many people are accessing it at the same time. We have experienced occasional slow-down in the ordering process, probably once to a couple of times a month. Sometimes it lasts only a few hours and sometimes it may last up to one full day. We are working with Yahoo to solve this problem by upgrading their hardware. Yes, upgrading their hardware!

This problem has been affecting only the secure order pages such as shopping basket, and ordering pages. It should not affect your browsing speed.

Update: We noticed that the occurrence of this problem has gone down significantly. 10/27/99.

Picture Pop-Up Windows Does Not Work with NetScape: Our web site was developed and optimized with MS Internet Explorer. Some of the featured functions may or may not work with NetScape. Our programers are working on this issue, but the solution may take sometime to become a reality.

No More Than One Pop-Up Picture Can be Opened at One Time: The script file we used to generate the pop-up picture has this limitation. You can open only one pop-up picture window at a time. If you click another picture link before closing the previously opened one, the new picture will appear in the old picture window without resizing. As a result, you cannot compare two pictures at the same time. This is even true if the pictures are from different products. Our programmers are aware of this problem and are working on a solution.

Error Message: "We do not accept orders from your location.": This is most likely caused by an e-mail address with a non-US domain name. If this happens to you, please try a generic e-mail address such as the free ones from Yahoo or Hotmail.

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