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Ways to Contact Us in Various Situations

Please note that the quickest way to get ahold of us in any case is through our forums or email addresses. For any questions, please try these avenues first. Our phone number is 713-773-9898. More contact info below:

(A) Order Status:

There are several ways to find out the status of your outstanding orders:

(1) Check your email for shipping confirmation;
(2) Track your order with your order number or email address.
(3) If you have Yahoo ID, you can check the status of your order at http://myshopping.yahoo.com (Note: except RMA/RFC/SDR/ODR
(4) Post a question in the Customer Service section of our Help Desk.

(B) Sales and Tech Support Questions:

Search First! 95% of the questions asked via e-mail and phone calls already have answers on our web site or Help Desk.

Before you ask for personalized attention, please search our FAQ pages, web store, and Help Desk to see if your question has already been answered:

(recommended for finding products on our site).

Advanced Search in Help Desk

(C) If You Can't Find the Answer, Then Post a Question in Our Help Desk

If your question has not been answered in the forums or FAQ pages, you can post a new question there. Our response is fast to all messages posted in the forums. Click on the appropriate category below to go directly to that section:
  • General Sales Support
  • Corporate Sales
  • Systems Sales
  • Technical Support
  • CS: Order Status
  • CS: Back Orders
  • CS: Change or Cancel an Order
  • CS: Returns and Discrepancies
  • CS: Credit and Refund
  • Report Website Problems
  • Feedback on Website & Services
  • We do use e-mails; however, our response to questions through our forum is much faster. The forum also leaves an archived record of the past questions and answers.
    (D) Product Returns, Discrepancy and Shipping Damage

    To return merchandise or make a discrepancy or shipping damage claim, you must fill out the respective form online. No e-mail or phone call is necessary!

  • Return Merchandise Authorization (RMA) Under Warranty
  • Return Product for Credit/Refund (RFC)
  • Order Discrepancy Report (ODR) Form
  • Shipping Damage Report (SDR) Form

    Please follow instructions on these pages carefully.
    (E) Other Contact Info
  • By Mail and Shipping:
    10402 Harwin Drive
    Houston, Texas 77036, USA

    Driving directions

    Hours of Operation:
  • Customer Service: 9:30am - 5:30pm CST, Mon.-Fri.
  • Tech Support: 9:30am - 5:30pm CST, Mon.-Fri
  • Walk in Ordering (order not yet placed): 9:30am - 5:30pm Mon. - Fri. Saturday 11am-4pm.
  • Order Pickup (order placed online): 9:30-6:00 CST, Mon.-Fri. Saturday 11am-4pm.
  • Warehouse: 9:00am - 6:00pm Mon. - Fri. Saturday 11am-4pm.

    Tech Support / Customer service are not available on Saturday. If you need assistance during the weekend please post a message on our Forum. If you need to make a return, please use our online forms for RMA or RFC.

  • By Phone:
    Sales/Phone Orders: 713-773-9898 (or toll-free after the first order)
    Customer Services: 713-773-3636 x1500 (or toll-free after the first order)
    Technical Support: 713-773-3636 x1700

  • By FAX:
    281-754-4142 (Account application form and purchase orders)
    713-773-9393 (General sales inquiry and quote request)
    281-754-4965 (Order changes & verification to existing orders)
    281-754-4959 (Customer service)

  • By E-Mail:




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