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Ways to Contact Us in Various Situations
Please note that the quickest way to get ahold of us in any case is through our forums or email addresses. For any questions, please try these avenues first. Our phone number is 713-773-9898. More contact info below:
(A) Order Status:
There are several ways to find out the status of your outstanding orders:
(1) Check your email for shipping confirmation;
(2) Track your order with your order number;
(3) If you have Yahoo ID, you can check the status of your order at http://myshopping.yahoo.com (Note: except RMA/RFC/SDR/ODR for which your order may be marked as "rejected.")
(4) Post a question in the Customer Service section of our Help Desk.
(B) Sales and Tech Support Questions:
Search First! 95% of the questions asked via e-mail and phone calls already have answers on our web site or Help Desk.
Before you ask for personalized attention, please search our FAQ pages, web store, and Help Desk to see if your question has already been answered:
(C) If You Can't Find the Answer, Then Post a Question in Our Help Desk
If your question has not been answered in the forums or FAQ pages, you can post a new question there. Our response is fast to all messages posted in the forums. Click on the appropriate category below to go directly to that section:
We do use e-mails; however, our response to questions through our forum is much faster. The forum also leaves an archived record of the past questions and answers.
(D) Product Returns, Discrepancy and Shipping Damage
To return merchandise or make a discrepancy or shipping damage claim, you must fill out the respective form online. No e-mail or phone call is necessary!
Return Merchandise Authorization (RMA) Under Warranty
Return Product for Credit/Refund (RFC)
Order Discrepancy Report (ODR) Form
Shipping Damage Report (SDR) Form
Please follow instructions on these pages carefully.
(E) Other Contact Info
By Mail and Shipping:
Directron.com
10402 Harwin Drive
Houston, Texas 77036, USA
Driving directions
Hours of Operation: Customer Service: 9:30am - 5:30pm CST, Mon.-Fri
Tech Support: 9:30am - 5:30pm CST, Mon.-Fri
Walk in Ordering (order not yet placed): 9:30am - 5:30pm Mon. - Fri.
Order Pickup (order placed online): 9:30-6:00 CST, Mon.-Fri. Saturday: 11am - 3:30pm
Warehouse: 9:00am - 6:00pm Mon. - Fri.
Tech Support / Customer service are not available on Saturday. If you need assistance during the weekend please post a message on our Forum. If you need to make a return, please use our online forms for RMA or RFC.
By Phone:
Sales/Phone Orders: 713-773-9898 (or toll-free after the first order)
Customer Services: 713-773-3636 x1500 (or toll-free after the first order)
Technical Support: 713-773-3636 x1700
By FAX:
281-754-4142 (Account application form and purchase orders)
713-773-9393 (General sales inquiry and quote request)
281-754-4965 (Order changes & verification to existing orders)
281-754-4959 (Customer service)
By E-Mail:
General_sales@directron.us
Reseller_sales@directron.us
Corporate_sales@directron.us
Academic_sales@directron.us
Customer_service@directron.us
Order_status@directron.us
tech@directron.us
techsupport@directron.us
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