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Contact Us




For any questions, you can contact us via email or call us at our toll free number at 1-888-582-1834 or for Houston locals at 713-773-9898.

Customer Service: Monday - Friday: 9:30am - 5:30pm
Tech Support: Monday - Friday: 9:30am - 5:30pm

Walk in Ordering (order not yet placed):

Monday - Friday: 9:30am - 5:30pm

Saturday: 11am - 4pm

Order Pickup (order placed online):

Monday - Friday: 9:30am - 6:00pm

Saturday: 11am - 4pm

Warehouse:

Monday - Friday: 9:00am - 6:00pm

Saturday 11am - 4pm



More contact information below:


Order Status:

There are several ways to find out the status of your outstanding orders:

(1) Check your email for shipping confirmation;
(2) Track your order with your order number or email address.
(3) If you have Yahoo ID, you can check the status of your order at http://myshopping.yahoo.com (Note: except RMA / RFC / SDR / ODR)



Product Returns, Discrepancy and Shipping Damage

To return merchandise or make a discrepancy or shipping damage claim, you must fill out the respective form online.

  • Return Merchandise Authorization (RMA) Under Warranty
  • Return Product for Credit/Refund (RFC)
  • Order Discrepancy Report (ODR) Form
  • Shipping Damage Report (SDR) Form

    Please follow instructions on these pages carefully.


    Other Contact Info

  • By Mail and Shipping:
    Directron.com
    10402 Harwin Drive
    Houston, Texas 77036, USA

    Driving directions

    Tech Support / Customer service are not available on Saturday. If you need assistance during the weekend please send us an email and we will get back to you as soon as possible. If you need to make a return, please use our online forms for RMA or RFC.

  • By Phone:
    Toll Free Number: 1-888-582-1834
    Sales/Phone Orders: 713-773-9898
    Customer Services: 713-773-3636 x1500
    Technical Support: 713-773-3636 x1700

  • By FAX:
    281-754-4142 (Account application form and purchase orders)
    713-773-9393 (General sales inquiry and quote request)
    281-754-4965 (Order changes & verification to existing orders)
    281-754-4959 (Customer service)

  • By E-Mail:











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    Copyright (c) 1997-2014 Directron.com, Houston, Texas. Prime Systems
     


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