About Us Contact Us Order Status & Tracking Register & Log In My Cart
Computer Hardware PCs & Barebones Laptops Tablets Electronics Software Tools Deals
Browse Top Categories
Special Offers

Featured Products
Mushkin Blackline 16GB (2x8GB) 240-Pin DDR3 1600MHz (PC3-12800) Dual Channel Kit Desktop Memory 997112, 9-9-9-24, 1.35V, w/ Ridgeback Heatsink
Mushkin Blackline 16GB (2x8GB) 240-Pin DDR3 1600MHz (PC3-1280...
Only $95.99

vitalASC KB10KA-S Ultra Slim Bluetooth 3.0 Keyboard, for iPad, iPhone and Other Mobile Devices
vitalASC KB10KA-S Ultra Slim Bluetooth 3.0 Keyboard, for iPad...
Only $15.99

Logitech 920-003402 Keyboard Case for iPad 2 Wireless Keyboard, Refurbished
Logitech 920-003402 Keyboard Case for iPad 2 Wireless Keyboar...
Only $15.99

Home >> Resources | Support >> Statistics >> 

Top Reasons for Order Delays

Top Reasons for Order Delays

We try our best to ship your orders as quickly as possible. About 95% of all orders are shipped and delivered on time. However, some delays may occur. Here we list the top reasons for delays to help customers to understand the process and avoid them. They are listed in a descending order in approximate frequency of occurrence.

Keep in mind:

Total time between an order is placed and goods are received = Time it takes for orders to be faxed to us + Time it takes to process an order + Time it takes to ship all items + Time it takes for all packages to be delivered by the shipping company.

  1. Billing information inconsistent with what's on the credit card record, requiring phone verification. To protect the credit card holder, we have to call, email or use other ways to verify that the credit card holder authorized this purchase. The verification process starts soon after a faxed order is received; however, it may take from a few hours to a few business days to complete, depending on the response we receive.
  2. Billing address/name different from shipping address/name, requiring phone verification. Again, we must verify the credit card information before shipping to protect credit card holders.
  3. High-value and consumer items are ordered without a manned, working phone number for phone verification. Chances for credit card fraud are much higher for these items. You must have a working phone number with your order. Sometimes, signed, dated, and faxed purchase orders are required.
  4. Wrong address or zip code used in the order. Shipping companies can't deliver and may send the packages back to us.
  5. No one at the shipping address to accept the package. The shipping company may send the package back to us.
  6. Delays by shipping companies. Shipment could be temporarily "lost" by shipping companies for shipping addresses that are far away from Texas, especially for UPS Ground. Occasionally but rarely it may take 10 or more business days for the package to show up. Please note that UPS does not guarantee air shipment to residential addresses.
  7. FedEX and USPS shipments may be delayed 1-2 days since these are not our regular carriers. Special arrangement has to be made for FedEx to pick up packages. Packages have to be delivered to USPS stations.
  8. Delays during holiday seasons between Thanksgiving and Christmas. Shipping companies often do not guarantee any shipment a couple of weeks before Christmas. Make your gift arrangements early.
  9. Shortage of ordered item(s). We try to contact customers in case of shortages that will delay orders for more than one business day. We may split an order and ship items separately. Back ordered items are marked as "BO" on your packing slip.
  10. Drop shipped items such as printers, notebook batteries, and special memory modules typically require more time to be processed. These items are designated with "ds" on their item description. They are normally shipped in 2-3 business days.
  11. Purchase orders may be delayed for us to verify account information. This is especially true for first time customers.
  12. System orders are normally shipped in 2-3 business days. Please allow adequate time for us to assemble, configure and test systems before shipping.
  13. Orders are faxed late by Yahoo fax server during business hours. We use faxed orders instead of e-mail to process orders. Yahoo's fax server has been over its capacity. As a result, orders sometimes may not be faxed to us until several hours later. We have contacted Yahoo to address this problem several times. They recently added two more fax servers. This problem has eased quite a bit.

Part Number:Top-Delay

Customer Feedback through Yahoo!
Join our Newsletter

Shipping Policy Customer Service Payment Policy
  Tracking Orders
  Est. Shipping Cost
  Time-in-Transit Map
  FAQ - Shipping
  Top Reasons for Delays
  UPS, FedEx, Postal Office
  Walk-in Sales
  APO/FPO Orders
  Return Policy
  Account Applications
  Frequent Errors
  FAQ-Tech Support
  Order Status
  Credit Card via Phone
  Purchase Order
  Prepay, PayPal
  Resellers, VARs
  Educational Government
  Terms & Conditions
  Price & Tax
Directron.NET- Help Desk Directron.ORG - Resources Short Cuts
  Sales Support
  Tech Support
  Knowledge Base
  Customer Service
  Open Forums
  Advanced Search of Help Desk
  How to Choose?
  FAQs, Glossary
  How to Upgrade?
  Top Sellers
  New Products
  Quiet Computers
  Water Cooling
  Case Painting

Directron Facebook Directron Twitter Directron Google+ Directron RSS Feed Directron YouTube Directron Newsletter Sign Up

BBB Accredited Business with an A+ Rating

Copyright  1997-2015 Directron.com, Houston, Texas. Prime Systems

Similar Items
Griffin NA35424 Bluetooth Moto TC Monster Truck for iPod / iP...
Only $8.99

Iview I-785QW 7.85in Windows 8.1 Tablet, Intel Quad Core CPU,...
Only $54.99

Iview SupraPad i-1000QW 10.1in 16GB Tablet PC with Keyboard C...
Only $105.99

Logitech 985-000294 Ultimate Ears 350 Noise-Isolating Earpho...
Only $7.99

Logitech M317c Wireless Optical Mouse 910-003906, 1000 dpi, ...
Only $8.99

Acesonic DGX-213 HDMI Multi-Format Karaoke Player with 4X CDG...
Only $109.99

NZXT CA-S340W-RA ATX Mid Tower Case (Black/Green), Front USB3...
Only $89.99

Acer V246HQL Cbd 23.6in Full HD Widescreen LED LCD Monitor UM...
Only $119.95

AOC e2260Swda 21.5in Slim Design 16:9 LED LCD Monitor (Black)...
Only $125.99

*Free Economy Shipping* Netgear WN2000RPT-100NAS Universal W...
Only $44.99

Intel NUC Kit (Next Unit of Computing) NUC5i3MYHE, Intel Core...
Only $279.99

Refurbished: Dell E5440-224-2 Latitude E5440 14in Notebook, I...
Only $389.99

HP E0M20UA#ABA 15.6in LED BrightView Notebook 2000-2d69nr (Bl...
Only $369.99

*Free Ground Shipping* Refurbished: Dell Latitude 2100 10.1in...
Only $59.99

*Free Economy Shipping* PNY P-FD64GCOMB-GE Compact Attache 64...
Only $17.99

Refurbished: Dell 17R-5735-235-6 Inspiron 17.3in Notebook, AM...
Only $399.99