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| Home >> Policies | Feedback >> Customer Feedback >> |
ePublicEyeePublicEye.com is a third-party that provides ratings and commenting services for online merchants. Click the link below and another window will pop up to show you Directron.com ratings and comments. Your participation is strongly encouraged to help us further improve our web site and services.Ratings and Comments on Directron.com at www.ePublicEye.com Directron.com also participate in Yahoo Store merchant rating system. Only customers who have placed orders can participate in that rating system. Directron.com has been consistently top-rated Yahoo store, rated by more than 25,000 customers. If you feel unsatisfied with any aspects of your order, please call 1-800-988-4224 or email to webinfo@directron.us. Related Items: | Customer Feedback | Some historic customer comments from ePublicEye.com : Submitted:: 2001-06-21 12:23:24 No comment filed--Consumer's ID on file. Submitted:: 2001-06-05 14:53:03 Why I shopped there: 1.) They ship to Military APO/AP addresses 2.) They carry the Neo-35/45 Home MP3 player. 3.) Prices are decent. --Consumer's ID on file. Submitted:: 2001-06-05 04:21:37 The only problem I've had with this merchant is that store.yahoo.com doesn't seem to work with mozilla or opera. The shipment was exactly as ordered, a day early, and packaged better than I could have hoped. Prices were within 10% of any lower prices I could find elsewhere and over the entire order, lower than anywhere else I could find. (via pricewatch or killerapp) --Consumer's ID on file. Submitted:: 2001-04-18 02:03:56 Received case w/ 2 parts missing; calling cust. svc. was a nightmare. Merchant agreed to ship 1 of them. Had high expectations b/c of detailed website info, but now I don't want this case. Returning it means losing 33% of cost due to merchant's return and restocking policies. I don't plan to buy another case from them. --Consumer's ID on file. Submitted:: 2001-04-11 06:50:18 I recommend Directron to anyone who works with computer components on a regular basis. Their knowledge database and on-site forums are an invaluable resource for troubleshooting or purchasing new equipment. --Consumer's ID on file. Submitted:: 2001-03-12 21:10:43 The very best internet shopping experience I've had! Great Selection, Great Pricing, Great Product Info! --Consumer's ID on file. Submitted:: 2001-03-12 05:32:28 They are the only place that I found what I was looking for. I didn't have to pay an arm and a leg either. They even had a good selection of the rare item that I needed. --Consumer's ID on file. Submitted:: 2001-03-05 16:40:49 On Friday March 2 at aprox 1:30 pm CST from my cell phone, I placed an order with Ken at phone number 713-773-3636 for 2 Enermax 431 power supplies, 2 power cords, and 4 y connectors. Ken advised becaue he had to rush to get the order in as they only had 4 left he would take the info and I would have to trust him that it would be done. I was not given an order number. Today March 5th. I find that 2 charges fromt the houston are have been put on my card. I talked with Michael and severl other people at the same number (michael stated he was president) and they are unable to find my order or any info on anythig being shipped to me. The two charges are one for 184.60 and one for 274.00. The items I am purchasing have a price of Enermax 431 cost 84.00 each,(i orderd 2) power cords 1.00 each ( iorderd 2) y connectors 2.00 each ( i ordered 4). As you can see there is not way this totaled to two chargres. I can see the 184.60 for the above plus shipping ups ground. But not the secound charge. But the store has no record. I feel legal action may be needed. --Consumer's ID on file. Submitted:: 2001-02-28 07:07:59 I feel this company might need to change their posted shipping policy, I placed an order last week and again this week, both orders handled approx. the same, niether order shipped the same day as ordered. Did not care for customer service questions being handled through a public forum. Great prices, that is why I gave them a second chance. Will watch for improvements. --Consumer's ID on file. Submitted:: 2001-02-20 03:13:06 No comment filed--Consumer's ID on file. Submitted:: 2001-02-16 06:05:51 The only problem so far I have is that they tell you on thier site that order confirmation is sent out immediately yet I didn't recieve one, after 4 hours I called support to confirm order reciept and was told items should be sent that day, recieved confirmation 7 hours later. Product either did not ship as stated or they are way behind, no tracking info as of day after ordering. --Consumer's ID on file. Submitted:: 2001-02-16 02:22:25 The only problem I had was an item that was placed on backorder. I specified for them to call me if a backorder had to be made and they failed to. I ended up having to make two trips across Houston to get all my items, but overall I am satisfied with their service. Everyone is entitled to mistakes. Suzelle was kind and helpful in dealing with the matter. --Consumer's ID on file. Submitted:: 2001-02-12 22:17:26 Great Site, had plenty of products and options. Best I've seen so far. --Consumer's ID on file. Submitted:: 2001-02-03 08:10:49 Excellent transaction. Shipped quickly. Highly recommended. A+++++ --Consumer's ID on file. Submitted:: 2001-02-03 01:29:06 No comment filed--Consumer's ID on file. Submitted:: 2001-01-27 15:57:42 Very Nice 3rd or 4th time ordering from them in the past year wished they have eletronic componates like resistors, ect. --Consumer's ID on file. Submitted:: 2001-01-23 13:29:53 The delivery was very quick, and my only complaint is that I didn't receive an email when my purchases had been shipped. Although the order confirmation email did give an estimate of how long the order would take to be processed (and the actual delivery time confirms that this estimate was correct), as a consumer I have always appreciated being kept informed of the status of my orders. --Consumer's ID on file. Submitted:: 2000-12-20 21:05:25 No comment filed--Consumer's ID on file. Submitted:: 2000-12-19 11:38:12 My skepticism usually increases proportionally with the amount of money I am parting with, but these guys made it painless. I don't typically take the time to praise good service, but I felt compelled after my experience with them. They took care of me above my expectations and beyond their obligations when I made a mistake. It was worth the drive across Houston for pickup! Sam and Suzelle provided excellent sales and service. --Consumer's ID on file. Submitted:: 2000-12-09 22:58:15 No comment filed--Consumer's ID on file. Submitted:: 2000-12-03 14:31:57 No comment filed--Consumer's ID on file. Submitted:: 2000-11-30 12:07:11 Product has not arrived yet (scheduled delivery 1Dec00) The sight was easy to use and the price was as much as $100 more than one site I tried. My ability to tack the delivery was outstanding. --Consumer's ID on file. Submitted:: 2000-11-28 18:58:02 Great value on Enlight Computer cases. Order processed the same day and arrived within 3-4 days exceeding expectations. Liked the case so much I'm buying a second one to replace an older tower. --Consumer's ID on file. Submitted:: 2000-11-22 12:45:34 No comment filed--Consumer's ID on file. Submitted:: 2000-11-20 20:13:32 Great experience all around! Easy to navifate, Great prices!! --Consumer's ID on file. Submitted:: 2000-11-16 21:55:27 No comment filed--Consumer's ID on file. Submitted:: 2000-11-14 20:15:50 Ease of ordering and product information, makes this one of my favorite sites for online purchasing. --Consumer's ID on file. Submitted:: 2000-11-10 09:33:59 Directron is a great place to do business with. --Consumer's ID on file. Submitted:: 2000-11-07 18:50:28 Like the website design and had exactly what I needed. --Consumer's ID on file. Submitted:: 2000-11-06 08:40:22 One of the most professional consumer e-commerce sites for computer hardware that I've seen. Good prices, immediate telephone support, reasonable shipping. What I really like is the full explanation and specification on-site for products. Also excellent -- links to well-respected companies providing independent reviews of products for sale at this site. --Consumer's ID on file. Submitted:: 2000-11-03 13:16:41 No comment filed--Consumer's ID on file. Submitted:: 2000-10-29 02:01:58 My order was delivered very quickly and the quality of the products was even highger than I expected! --Consumer's ID on file. Submitted:: 2000-10-23 20:20:08 No comment filed--Consumer's ID on file. Submitted:: 2000-10-23 20:13:08 No comment filed--Consumer's ID on file. Submitted:: 2000-10-23 11:25:22 I was happy to find this merchant using Pricewatch. Not only did they have great prices they also have all the little things you need when building a system, such as drive brackets, cooling fans even screws! --Consumer's ID on file. Submitted:: 2000-10-22 21:29:37 I thoroughly enjoyed shopping online at Directron.com. I was impressed by the selection (I was looking for a good looking, good quality full tower case -- in black -- at a fair price.) and appreciated the overall layout of the company's website. Navigation was, all-in-all, smooth, but I would recommend a "check out" button on every page. (At one point I thought I was going to have to order another item just to get the "check out" option.) Also, simply based on Directron's web presence I have the feeling that it is a friendly and customer-oriented company. My compliments. --Consumer's ID on file. Submitted:: 2000-10-17 05:38:33 Directron had excellent pros and cons on their product. It helped me in evaluating what I was buying and I hope that they keep this feature in the future --Consumer's ID on file. Submitted:: 2000-10-12 19:00:44 I receved my purchase very quickly and in good condition. I haven't used it yet so I don't know if it works, but I am very pleased so far. --Consumer's ID on file. Submitted:: 2000-10-12 06:09:29 No comment filed--Consumer's ID on file. Submitted:: 2000-10-10 19:15:10 No comment filed--Consumer's ID on file. Submitted:: 2000-10-09 07:18:26 No comment filed--Consumer's ID on file. Submitted:: 2000-09-17 12:10:22 Ordered items on a Sunday (8-20-00)to be shipped by Fed Ex. On Wednesday (8-23-00) received email that the items were backordered with option to cancel. I cancelled order. Friday (8-25-00)receive an email that partial order was sent to me. I wrote email again explaining that I already cancelled the order. THEY IGNORED ALL OF MY EMAILS (about 4). Had to warn them with an email that I was going to contac my credit card Co. to report the case if they did'nt answer me in 1 day. Amazingly they finally did answer to this email (8-29-00)saying "No problem, your order has been canceled." No apologies or nothing. Also they charged my credit card for the full amount the same day that I placed the order not like most of the reliable places wich charge the credit card when the order is sent. They did refund my money back a couple of days after their last email. HORRIBLE EXPERIENCE. I still keep copy of all the emails that I sent them and their only response to me too. - order directron-50146 --Consumer's ID on file. Submitted:: 2000-09-16 13:45:50 No comment filed--Consumer's ID on file. Submitted:: 2000-09-15 00:47:11 This merchant doesn't screw you with excessive shipping charges!! --Consumer's ID on file. Submitted:: 2000-09-04 09:06:31 No comment filed--Consumer's ID on file. Submitted:: 2000-08-28 15:15:12 Excellent outfit to do business with. Confirmed my order imediatley. No problems. Fantastic web site for the beginner or the expert! --Consumer's ID on file. Submitted:: 2000-08-22 20:47:57 Directron filled my order promptly and gave valuable advice. I would definitely shop with them again.They need to work on telephone busy signals. My only rather minor complaint is that, after having them graciously review the order, they still shipped one unnecessary item. Considering the accuracy, courtesy, and reliability of the service, the problems were negligible. --Consumer's ID on file. Submitted:: 2000-08-21 23:22:24 Thought this was a great site!! I ordered my case and I must say that I was impressed with the number of options they provided specific to my purchase of a case. They offered specific purchases including stickers, plates, fans, etc. The notes/commenst on the product were very unexpected and delightful, I'd never seen that on a site before. The comments allowed me to feel more confident that this was the case I wanted, and informed me of the few and negligible minor problems with the case. It's obvious to me that there is someone who knows their computers and keeps up to date with the latest information working behind the scenes. I'd definitely consider buying most future components here in spite of the fact that they don't offer the incredibly cheap shipping and product prices that some other companies provide. Haven't had to wrestle with any customer support yet as I just ordered the product yesterday, but if it is as good as their website is than I have no worries about returns and refunds for a damaged case. --Consumer's ID on file. Submitted:: 2000-08-14 15:41:11 No comment filed--Consumer's ID on file. Submitted:: 2000-08-14 07:11:00 No comment filed--Consumer's ID on file. Submitted:: 2000-08-09 02:04:57 directron's price was even cheaper than I could get the same hard drive for from Ebay, and their customer service, email follow-up, security, web-site design, Information and faq's on their site, etc. was way better than I've ever seen anywhere else online, directron.com is safe, secure, has an informative www site. & more. they're cheaper than anywhere else I can find. running out of room in this form. they're great. --Consumer's ID on file. Submitted:: 2000-08-08 07:35:01 Definately THE best company i have had the pleasure of shopping online with. --Consumer's ID on file. Submitted:: 2000-08-06 06:45:48 No comment filed--Consumer's ID on file. Submitted:: 2000-08-04 15:41:45 This site was great. THey handel all of my needs and were fast about it. Would go back and again. --Consumer's ID on file. Submitted:: 2000-08-01 19:05:11 No comment filed--Consumer's ID on file. Submitted:: 2000-07-31 07:42:13 No comment filed--Consumer's ID on file. Submitted:: 2000-07-26 10:57:12 This company handel all of my needs. The customer service was helpful and friendly. If anyone was to ask I would send them there for Computer parts. --Consumer's ID on file. Submitted:: 2000-07-26 10:53:53 This company was great. They sent the products the same day. There Customer Services were great and helpful. Would shop here again and again. --Consumer's ID on file. Submitted:: 2000-07-25 15:51:57 This was the best on-line company. They meet all of my expections. Enjoyed talking with the customer service department. Would order again and again if needed to. --Consumer's ID on file. Submitted:: 2000-07-25 15:48:27 Directron.com was great. They answered all of my questions. There were fast to deliver and have had no problems with this company. Would send all of my friends to this company. KEEP UP THE GOOD WORK. CUSTOMER SERVICE was excellent. --Consumer's ID on file. Submitted:: 2000-07-23 06:57:07 No comment filed--Consumer's ID on file. Submitted:: 2000-07-20 13:31:34 Directron is the worst in customer service that I have ever experienced on the Internet. Phones are unavailable or busy, e-mail response from customer service is over 2 days, and there is no way to contact them directly. Stay away from this merchant! --Consumer's ID on file. Submitted:: 2000-07-14 10:05:47 No comment filed--Consumer's ID on file. Submitted:: 2000-07-12 14:09:01 Easy to order, lower prices than most, wonderful order and delivery follow-up--Would recommend them even to my elderly grandmother without any concern --Consumer's ID on file. Submitted:: 2000-07-12 09:52:04 Met Expectations, and better in some cases --Consumer's ID on file. Submitted:: 2000-07-07 18:51:12 I can't say enough about this company. I have never been treated this good by another merchant online or not. From sales and support through sevice and technical support they are friendly,fast and accurate with what they can do for the customer. They have literally left me speachless. --Consumer's ID on file. Submitted:: 2000-07-07 08:40:13 No comment filed--Consumer's ID on file. Submitted:: 2000-07-04 16:27:07 No comment filed--Consumer's ID on file. Submitted:: 2000-06-30 22:22:15 Directron.com was very professional. I had ordered an item which was not exactly what I had purchased. I emailed them about the situation and a week later, they sent a free replacement! That's great service at a fair and reasonable price. I hope online businesses were more like this one! --Consumer's ID on file. Submitted:: 2000-06-29 10:26:49 This site was great and wonderful! --Consumer's ID on file. Submitted:: 2000-06-29 10:18:46 RETURNING THE PRODUCT WAS EASY AND FAST. ENJOYED DOING BUINESS WITH THIS COMPANY. --Consumer's ID on file. Submitted:: 2000-06-29 10:13:26 THIS WAS GREAT! THEY ARE GREAT! --Consumer's ID on file. Submitted:: 2000-06-28 06:31:47 Need 800 number for customer service. --Consumer's ID on file. Submitted:: 2000-06-26 14:51:13 The company needs to fix its shopping cart. They offer free products for certain money orders, but no way to get them into the shopping cart. They offer discounts for signing up on certain days, again with no way to get them into the shopping cart. And of course, if its not in the shopping cart, they won't honor anything. Customer service made that point rudely understandable. If they really valued their customers, Directron would have honored their own posted policies! --Consumer's ID on file. Submitted:: 2000-06-22 20:10:49 No comment filed--Consumer's ID on file. Submitted:: 2000-06-21 11:14:49 No comment filed--Consumer's ID on file. Submitted:: 2000-06-19 09:12:55 I found the website to be very accessible and the overall feel of the site to be open, informative, and full featured. For some inexplicable reason, this site 'feels' better than many others. I had many options as to who to deal with, some of which were significantly cheaper, but I choose directron.com because I wouldn't have felt right ordering from a different site. This goes back to a concept that many people do not seem to understand -- responsible consumerism. Whenever you make a purchase, you are both supporting the company you are buying from, and more specifically, NOT supporting every other company that offers the same product. In regards to the debates over Microsoft's position in the computer world -- we put them there. Every consumer that uses a Microsoft product put them there. The consumer has always had a choice as to what product they use or purchase. This is why I choose to deal with directron.com. Because if there was only one computer hardware supplier that I was able to buy from, I would prefer directron.com over all the others that I've seen, regardless of price. for more on this topic, check out anything ever written by ayn rand. (: --Consumer's ID on file. Submitted:: 2000-06-15 13:17:31 Directron is an excellent site. It was easy to find what I wanteed and it's prices are excellent and very competitive. --Consumer's ID on file. Submitted:: 2000-06-14 18:38:08 No comment filed--Consumer's ID on file. Submitted:: 2000-06-14 06:49:30 I was extremely pleased with my experience with Directron. I have bookmarked them and will continue to buy from them. --Consumer's ID on file. Submitted:: 2000-06-08 21:45:26 No comment filed--Consumer's ID on file. Submitted:: 2000-06-05 13:18:51 Great site and easy navigation make this the greatest site ive been to. --Consumer's ID on file. Submitted:: 2000-06-03 06:43:01 Cannot say one bad word about htis company would recommend anyone to them. Product exceeded the quality expectations by far. . . ' V --Consumer's ID on file. Submitted:: 2000-05-25 17:35:48 The website is very easy to use and the shopping cart is one of the most helpful I have ever seen. You can save your shopping cart for future use and you can have multiple shopping carts. My order was shipped in 2 days and it arrived on the exact day that it was supposed to arrive on. It's a great site for gamers building their own computers. --Consumer's ID on file. Submitted:: 2000-05-24 12:36:47 I recived my order from Directron.com faster than any other online distributor. You can see from the quality information on thier website that they know what they are doing and love to do it! I am going to buy from Directron.com whenever possible! --Consumer's ID on file. Submitted:: 2000-05-21 11:17:03 I ordered 3 items, 2 of them were identical. They shipped the wrong items, not even close in stock number or looks. Then they charge me to ship the replacement items, and don't tell me how to get credit for my costs in returning ther mistake. It's cost me an extra $7.82 to get what I wanted on a $16.80 total order. --Consumer's ID on file. Submitted:: 2000-05-21 04:57:50 No comment filed--Consumer's ID on file. Submitted:: 2000-05-19 18:27:58 No comment filed--Consumer's ID on file. Submitted:: 2000-05-19 13:37:46 No comment filed--Consumer's ID on file. Submitted:: 2000-05-18 19:53:31 Worst e-business order ever. After waiting 9 days for my replacement hard drive (the first one being defective and taking 8 days to arrive) I found though tracing on my own that the replacement order had been REJECTED. I received no email or phone call from Directron on this issue! I had followed their website instructions and even called them for confirmation on the RMA. --Consumer's ID on file. Submitted:: 2000-05-10 16:16:40 No comment filed--Consumer's ID on file. Submitted:: 2000-05-09 20:46:16 No comment filed--Consumer's ID on file. Submitted:: 2000-05-05 21:07:24 Really poor customer service and follow up. I sent three messages and never received anything but an auto response. Beware of their shipping policies or you will get stuck like I did. --Consumer's ID on file. Submitted:: 2000-05-05 00:15:56 No comment filed--Consumer's ID on file. Merchant response: There is no complaint to read above. We will be more than happy to help the customer if there was a complaint to read. Submitted:: 2000-04-27 14:31:11 Great web site! --Consumer's ID on file. Submitted:: 2000-04-25 07:20:16 The things that I like: Ease of ordering, Security, Response time on my order, Order arrived on date cited,Competitive price, The quality of the product, Ease of use & That the product worked as described. This product replaced a similar product, from another vendor, that was less than 3 weeks old. Their product failed to work & their solutions provided were failures as well. --Consumer's ID on file. Submitted:: 2000-04-23 18:04:01 ORDER ID: directron-28697 I purchased a translucent case, translucent keyboard, speakers, mouse, ASUS motherboard, Pentium 3 processor, sound blaster card, PC 100 memory, 56K modem, and misc. Everything arrived on time in good condition. --Consumer's ID on file. Submitted:: 2000-04-21 22:37:07 Thank's Steve!!!! :o) --Consumer's ID on file. Submitted:: 2000-04-21 22:37:07 Thank's Steve!!!! :o) --Consumer's ID on file. Submitted:: 2000-04-21 13:54:24 Frist time experience with this merchant has been pleasent so far. Will save final comments when product is received. --Consumer's ID on file. Submitted:: 2000-04-19 12:10:22 I really love this company, they met my expectations. I received my item promptly and in excellent shape. I would definitely order from this company again. Oh ya the operators were extremely nice too. Thank you Directron. --Consumer's ID on file. Submitted:: 2000-04-18 23:55:30 about half of my orders have had damaged, incorrect, or missing equipment...I'm looking elsewhere from now on. --Consumer's ID on file. Submitted:: 2000-04-15 05:26:53 Directron was great about everything --Consumer's ID on file. Submitted:: 2000-04-14 12:06:17 Their service is great and efficient. They deliver on their promises I would recomend it to anyone shopping. Their prices are not the lowest though --Consumer's ID on file. Submitted:: 2000-04-12 22:01:27 I ordered 2 Inwin computer cases. They arrived on-time and were exactly as advertised. There shipping cost and item pricing were less than anyone else. Thanks, I enjoyed shopping your site. --Consumer's ID on file. Submitted:: 2000-04-11 14:32:51 No comment filed--Consumer's ID on file. Submitted:: 2000-04-08 06:38:08 Although Directron is a web-order-based company, I called the sales number to check on availability of a video card. They were very helpful. Their web site is excellent. One of the top few vendors on my list. I would definitely order from them again. --Consumer's ID on file. Submitted:: 2000-04-05 14:03:09 Very impressed with their prices and low delivery costs and the speed of delivery with UPS ground service. --Consumer's ID on file. Submitted:: 2000-03-25 19:09:18 I ordered a CD-rom drive that was described on Directron's web site as "OEM with drivers." The product arrived without the driver, so I sent an email to customer support. This was after checking the product description at least twice to verify it said "OEM with drivers." After receiving my inquiry, Directron altered the web page description to say "OEM." They then had the nerve to send me a response saying "I didn't find any mention of drivers" and a link to the altered product description. The same product was listed by Directron on Yahoo's site as "OEM with driver." I informed Yahoo of Directron's attempted deception and provided them a link to the product description. That description has now been altered to read just "OEM." For Directron to alter its web site so that they could say there was no mention of drivers is unacceptable behavior from a merchant that we are supposed to be able to trust. --Consumer's ID on file. Submitted:: 2000-03-16 21:14:34 Ordered an FK-603 case, additional fans, and PC-133 memory. Splurged for the 3 day shipping, got here in two. Everything was ship shape, exactly as ordered and worked with the board and proc I got from another vendor. I would definitely order from them again. --Consumer's ID on file. Submitted:: 2000-03-15 14:34:49 My problem was that I ordered a hard disk using their website and told them I would pick it up as I live in Houston. When I arrived they did not have what I ordered. This started a little shuffle of their offering another and then another at a higher price than the original purchase. Finally they said they did not have any more WD drives. Smacks of bait and switch. I cancelled the order and left. I was not satisfied in this transaction. Hope they still don't bill me! --Consumer's ID on file. Submitted:: 2000-03-10 07:01:40 everything went like clockwork no problems at the website and product was 1st rate quality, same day shipping --Consumer's ID on file. Submitted:: 2000-02-24 09:11:39 It is a pleasure doing business with this company. They always keep you informed as to where your product is. --Consumer's ID on file. Submitted:: 2000-02-24 04:19:02 "Hello Houston, We have a problem!" Remember those words? If you deal with this company then you can experience the thrill of being abandoned. Relive the LOS (Loss of Signal) event as your order goes missing and nobody in Houston can help. Messages get beamed to Uranus and take an average of four days or disappear into space entirely. Watch as your order gets launched 10 days late and vanishes for over a month. Watch your funds get depleted in an instant. Can you hear me Ground Control? --Consumer's ID on file. Submitted:: 2000-02-23 09:59:25 I got to this company from Yahoo shopping. The interraction with the Yahoo shopping cart is what keeps my shopping on companies that are on shop.yahoo.com. I think it is very user friendly and I like the fact that it remembers item selected in previous shopping sessions. --Consumer's ID on file. Submitted:: 2000-02-22 16:44:27 Great site - easy to navigate - excellent prices --Consumer's ID on file. Submitted:: 2000-02-22 06:43:08 No comment filed--Consumer's ID on file. Submitted:: 2000-02-15 19:46:12 Great company to deal with.. All around A+ transaction --Consumer's ID on file. Submitted:: 2000-02-11 21:15:21 Great store, get more items, so i can buy more from you great shipping. --Consumer's ID on file. Submitted:: 2000-02-08 02:00:09 No comment filed--Consumer's ID on file. Submitted:: 2000-02-06 15:46:06 No comment filed--Consumer's ID on file. Submitted:: 2000-02-03 13:42:21 Company double didn't ship part of the order, yet billed me for it. Never responded to my email and doesn't provide a 800 number. --Consumer's ID on file. Submitted:: 2000-02-03 05:48:13 excellent customer support, friendly and courteous. cleared order quickly. Good job Zack. I'll be back --Consumer's ID on file. Submitted:: 2000-02-02 10:51:41 No comment filed--Consumer's ID on file. Submitted:: 2000-02-02 07:40:05 I did not recieve the entire order that I payed for. I had to call the company back to find out what happened to it --Consumer's ID on file. Submitted:: 2000-01-30 16:20:02 really good prices and easy to navigate site, evrything arrived as promised. --Consumer's ID on file. Submitted:: 2000-01-26 10:15:51 Very satisfied. I called to speak with a sales rep and he answered all my questions, helping me to pick my speakers. They were priced right and sound good too. They were delivered on time. --Consumer's ID on file. Submitted:: 2000-01-25 05:59:49 No comment filed--Consumer's ID on file. Submitted:: 2000-01-24 05:19:43 No comment filed--Consumer's ID on file. Submitted:: 2000-01-23 15:13:37 No comment filed--Consumer's ID on file. Submitted:: 2000-01-22 08:01:36 The memory I ordered arrived the day I had been told it would, and works wonderfully. I can say that this has never happened to me before. Good job guys. --Consumer's ID on file. Submitted:: 2000-01-22 07:04:56 I was very impressed with the speed of the website, speed of the order shipping and the RMA procedure. --Consumer's ID on file. Submitted:: 2000-01-21 13:27:49 Absolutely the best website found for price, selection and service. I highly recommend to any computer builder, whether neophite or old pro. The OEM merchandise is carefully packaged and is top quality. --Consumer's ID on file. Submitted:: 2000-01-17 13:59:04 I have been to quite a few Hardware (Computer ) sites looking for items and I must say Directcon.com is one of the best I have found. --Consumer's ID on file. Submitted:: 2000-01-17 07:22:26 Very Satisfied with the entire process. The products I wanted were available and shipped the same day I ordered. Delivery was as promised. I will use these folks again. --Consumer's ID on file. Submitted:: 2000-01-16 06:54:23 I was very pleased with the prices and the speed that the order was processed and delivered. --Consumer's ID on file. Submitted:: 2000-01-14 12:29:23 No comment filed--Consumer's ID on file. Submitted:: 2000-01-14 10:14:34 I really like all of the order confirmations I received. They don't leave you wondering if your order was processed or when it will be shipped. I got everything when and as promissed! --Consumer's ID on file. Submitted:: 2000-01-14 02:39:45 Excellent contact by phone w/ company for question/adjustment for a "backordered" product. Other item was shipped immediately, with no confusion. Need to have current availability listed BEFORE purchase, for each item. Excellent experience, and very professional/informative website! --Consumer's ID on file. Submitted:: 2000-01-13 19:09:21 The prices of the units I chose were the best that I have seen so far. If the units live up to my expectations, than I will definitely return to this company to purchase items in the near future. Hopefully, I will find everything satisfactory and continue to do business with Directron.com. --Consumer's ID on file. Submitted:: 2000-01-13 13:06:49 These guys are great! Without a doubt i will be back! --Consumer's ID on file. Submitted:: 2000-01-10 09:23:18 No comment filed--Consumer's ID on file. Submitted:: 2000-01-06 18:05:57 directron's website is easy to navigate, offers excellent pictures & descriptions of its products and is very thorough about describing its policies on shipping, warranty, etc. my purchase was delivered exactly when they said it would be and i'm pleased with the quality of the product. --Consumer's ID on file. Submitted:: 2000-01-05 19:55:31 THIS IS A GREAT SITE. I will be coming back time and time again to order parts. --Consumer's ID on file. Submitted:: 2000-01-03 10:17:10 order date 12/22/99 #12300--------If you were to look up "dumb asses" in the dictionary you would find a picture of the entire directron staff! I ordered from them two times and they fucked up on both occasions. first time i got only half of my order. 2nd time i recieved the wrong merchandise;and i have to pay money to get he problem fixed! I literally have to pay to ship it back to them. unless they decide to fix my concerns i will never oreder with them again. --Consumer's ID on file. Submitted:: 2000-01-01 05:43:47 I ordered item to be sent 2nd day air, Item arrived on time, but was wrong item. Big hassle filling out on-line RMA form. Must pay shipping back (did not send UPS pick up tag). New item being sent out UPS Ground. What I paid in shipping charges, I could have bought item locally and went out to lunch on the difference! --Consumer's ID on file. Submitted:: 1999-12-30 22:13:52 No comment filed--Consumer's ID on file. Submitted:: 1999-12-30 17:59:49 No comment filed--Consumer's ID on file. Submitted:: 1999-12-28 09:25:02 No comment filed--Consumer's ID on file. Submitted:: 1999-12-22 08:11:14 Directron has been one of the best places I have found to do bussiness with on the web, I make around 95% of my online hardware purcases from Direcrton. --Consumer's ID on file. Submitted:: 1999-12-18 00:19:08 I had a good shopping experience. --Consumer's ID on file. Submitted:: 1999-12-16 11:58:43 No comment filed--Consumer's ID on file. Submitted:: 1999-12-15 08:02:29 Waited too long for delivery (FedEx problem). When item was received, it was the wrong item. Made several long distance phone calls to correct the problem. This added to the overall cost. My intuition tells me to buy locally next time & avoid the hassle. --Consumer's ID on file. Submitted:: 1999-12-10 14:41:42 No comment filed--Consumer's ID on file. Submitted:: 1999-12-02 21:58:30 I am very satisfied with Directron. The prices and selection exceeded my expectations for what a single vendor usually has to offer. I've already recommended Directron to several of my friends, one of which has already placed an order. I fully intend on doing business with Directron often. --Consumer's ID on file. Submitted:: 1999-11-30 09:09:44 No comment filed--Consumer's ID on file. Submitted:: 1999-11-29 04:16:21 I like this company because right after I placed the order I found the order I placed is not the items I want. So I e-mailed them to cancel the order for me and they did that the next day, so the order is canceld very fast. If there's anything I need to buy next time, I certainly will come back to this company. --Consumer's ID on file. Submitted:: 1999-11-28 21:22:46 I found Directron.com to be a great internet merchant. They were very helpful over the phone, and also very prompt with returning e-mails. Their web-site was very user friendly and I feel safe with ordering from them. John Nichols --Consumer's ID on file. Submitted:: 1999-11-27 12:53:15 This is the most caring merchant I have ever dealt with. They provide instant order confirmation and order tracking info without having to request it. I wish I had discovered them a year ago. I have moved their site to the top of my bookmark list and will look to them first for all my future purchases. I highly recommend this top notch merchant! --Consumer's ID on file. Submitted:: 1999-11-27 11:45:53 No comment filed--Consumer's ID on file. Submitted:: 1999-11-22 19:55:40 Thanks for being a great business to deal with. We need more folks like you all. I can't say it enough THANKS!! >:-) Andrew Trivette --Consumer's ID on file. Submitted:: 1999-11-19 07:54:22 No comment filed--Consumer's ID on file. Submitted:: 1999-11-17 20:42:11 This is a place to shop,it has it all.The prices are unbeatable.No second guessing these prices.Never seen one place have it all and prices to match the selection. --Consumer's ID on file. Submitted:: 1999-11-15 19:24:52 fast friendly service, they called me to be sure i was getting everything i wanted and to make sure i was satisfied with them. --Consumer's ID on file. Submitted:: 1999-11-13 13:29:32 No comment filed--Consumer's ID on file. Submitted:: 1999-11-03 14:17:58 No comment filed--Consumer's ID on file. Submitted:: 1999-11-03 09:36:34 Would like to see an option from any window to get back to completion of order. It is clear once you've added an item to your shopping cart and then select continue shoping, on how you get back to completion of order. I would like to see more selections of motherboards. --Consumer's ID on file. Submitted:: 1999-10-31 22:50:03 Ecxelent service,Great prices, prompt and profecional staff. I'm very inpressed and will recomend this company to my friends. --Consumer's ID on file. Submitted:: 1999-10-25 10:52:15 Telephone access for questions was excellent. Sales force is knowledgeable and pleasant. --Consumer's ID on file. Submitted:: 1999-10-22 07:55:06 It would be nice if technical support could verify that memory would likely be compatible with a particular computer model prior to placing order. --Consumer's ID on file. Their web site includes inaccurate information. They offer shipping via the Post Office; however, they do not ship via the Post Office. I selected postal delivery and did not recieve it. I contacted their tech support and they said they knew about the problem. It is a very small thing to remove options that shouldn't be available from a web site. --Consumer's ID on file. Submitted:: 1999-10-08 09:59:24 My company orders from Directron constantly. The speedy delivery, low prices and ease of contacting PERSONS rather than machines makes you wonder why you ever bought from someone else. We dealt with other on-line merchants and it was always a slow process trying to get some service. These guys are very friendly and always ready to help. You dont get forwarded or put on hold, you just get SERVICE. We highly reccommend Directron. James Leger United Technologies --Consumer's ID on file. Submitted:: 1999-10-05 06:06:33 Did a very good job of handling back orders --Consumer's ID on file. Submitted:: 1999-09-29 00:23:44 I've used this vendor twice now. Very helpful staff via both Email and Phone Calls. I got my first order in record time, and can't wait for my current order. Needs more ITEMS online. Wide selection is pretty good, and has increased in the last 4 months greatly. --Consumer's ID on file. Submitted:: 1999-09-27 19:52:48 I found your sight through Price-Watch. Both sites are excellent. Yours was very easy to navigate through, and, unlike some computer stores on the net, easy to understand. --Consumer's ID on file. Submitted:: 1999-09-26 18:11:48 I have bought several times from this company & they have been great to deal with.They showed me how to save money on my shipping.They are an excellent company and I feel at ease shopping with them.They truly put thier customers first.I will continue to buy from them,and would highly recommend Directron to any one who needs computer parts.Thanks again. Ernest Lytle --Consumer's ID on file. Submitted:: 1999-09-22 15:26:16 Zak at Directron was particulaly concientious calling me to talk about product substitution when we found out that on item was going to be hard to locate. Also was able to get prices on a couple of extra items that were not on the web page and add to my order --Consumer's ID on file. Submitted:: 1999-09-19 19:00:23 I was very pleased with the prices and merchandise I received. I discovered them on the www.pricewatch.com The had the lowest prices on everything I wanted. I built my computer, piece by piece. Every part of my computer was purchased online and www.Directron.com was the best by far. I now have them bookmarked on my computer. --Consumer's ID on file. Submitted:: 1999-09-13 15:10:05 No comment filed--Consumer's ID on file. Submitted:: 1999-09-13 08:18:02 No comment filed--Consumer's ID on file. Submitted:: 1999-09-12 20:40:18 No comment filed--Consumer's ID on file. Submitted:: 1999-09-09 15:21:17 I was very pleased to see my items shipped in one box and arrive before I expected them too. Comparison shopping was very tight, but most items where priced slightly lower on Directron! Maybe a few more items would be nice. But I found pretty much everything I wanted. Get more of those Cool Tranlucent ATX Cases! --Consumer's ID on file. Submitted:: 1999-09-08 17:08:53 No comment filed--Consumer's ID on file. Submitted:: 1999-09-08 16:12:52 No comment filed--Consumer's ID on file. Submitted:: 1999-09-08 00:14:50 No comment filed--Consumer's ID on file. Submitted:: 1999-09-07 20:54:25 No comment filed--Consumer's ID on file. Submitted:: 1999-09-07 19:33:20 No comment filed--Consumer's ID on file. Submitted:: 1999-08-20 07:55:31 This rating is being made to correct a hasty and angry rating that I posted earlier. I had received some bad motherbords and was very unhappy with the situation. I now realize that although I received bad boards, Directron also received these same boards from their supplier. My appologies to Michael and the staff at directron. They have done everything possible to make the situation turn out best for all parties involved. They have gone the extra mile in trying to make things right. I will no doubt purchase from them in the future should the need arise. Sincerely, James C. Webb Sr. --Consumer's ID on file. Submitted:: 1999-08-14 06:26:52 Lousy customer service after the sale. Customer support practically non-existant. Won't answer e-mails. Can never talk to the same person when you call on non-toll free number. Always get the answer that they will check with someone else and have them get in touch. Paid for 3 dqay select shipping, directron shipped regular ground. Haven't been able to get refund or credit. Sent back defective motherboard for exchange. Directron signed for on 7/30/99. I still haven't received replacement (8/14/99). No one at directron can tell me status. Also I have another motherboard that went bad. James C. Webb Sr. --Consumer's ID on file. Submitted:: 1999-06-12 09:09:12 I really liked how the web site was layed out, could navigate easily, and find what I wanted without difficulty. Selection, and prices of parts was very good. Service very fast & friendly. Options for payment and ordering a breeze. Lightning speed in shipping. Tech support offered. Have not found near this level of satisfaction in other sites I tried. Have already made a repeat order. Only one thing I didn't like, descriptions on mother boards was out dated, and a few parts didn't have descriptions. Lana Hill --Consumer's ID on file. Related Items: | Customer Feedback | Win Prizes |
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