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| Home >> Resources | Support >> Manufacturer FAQs >> FAQ - Logitech >> |
FAQ - Logitech Keyboard & Mouse|FAQ-Intel | FAQ-Logitech | FAQ-ViewSonic | FAQ-Kingston Memery | FAQ-Viking Memery | | FAQ-Western Digital | FAQ-Seagate | FAQ-Maxtor | FAQ-VIA | FAQ-3COM | | FAQ-ACER | FAQ-HP | FAQ-Creative | Keyboard and Mouse Will Not Synchronize Together? The following information is specifically for cordless desktop users that have the following receiver model numbers. You can locate the model number on the underside of the receiver. C-BC7-Dual C-BD9-Dual If you can synchronize the mouse to the receiver but not the keyboard, or vice versa, please use the following steps to synchronize all the devices together. 1. Remove the batteries from the keyboard. 2. Make sure you have the mouse synchronized. To do this, press the connect button on the receiver, then press the connect button on the mouse. 3. Open the iTouch Configuration Panel by double clicking the iTouch icon in the Systray. 4. Click the Cordless tab. 5. Click the Connect button in the Control Panel. A dialog box will appear instructing you to press the connect button. Before you do, you should re-insert the batteries. 6. After inserting the batteries, press the connect button on the keyboard. 7. Verify both devices function correctly. If this does not work, please try the steps below: 1. Remove the batteries from the keyboard and press keys on the keyboard for approximately one minute. This will clear out the capacitors. 2. Press the Connect button on the receiver. 3. Press the Connect button on the mouse. NOTE: You may need a pencil tip or other small tip to press the connect button. 4. Press the Connect button on the receiver. 5. Insert the batteries back into the keyboard. 6. Press the Connect button on the keyboard. Synchronization Procedures for all Cordless Pointing Devices? Hardware and Software Installation For the synchronizing procedure to be effective, the device has to be properly connected to a functional port. If you are using an adapter to connect the receiver, be sure it is the correct Logitech adapter; third party adapters are not supported and may cause detection problems. If you feel there maybe some kind of hardware issue, please obtain Customer Support Document # 4571, "Standard Hardware/Software Diagnostics on Logitech Pointing Devices Under DOS." In addition to being properly connected, mouse drivers must be installed. Please note that you may obtain updated Logitech drivers for your Cordless device from our online services. The synchronizing procedure can also be done using the Microsoft drivers that ship with your operating system. Identify Your Device Use the table below to identify the your cordless device, the type of battery it uses and the cordless technology it uses to synch with the receiver. You can identify which device you have by finding the model number (m/n:) located on the bottom of your cordless device.
NOTE: Discard all used batteries according the to the manufacturer's instructions. Batteries can explode or cause burns if improperly installed, disassembled, recharged, or exposed to fire or high temperature. Synchronizing Your Device Please follow the steps in the appropriate section to properly synchronize your cordless device with its receiver. For the synching procedure to be effective, it is important to have good batteries installed. If you are unsure about the batteries, we recommend replacing them with a fresh set. Cordless Four Technology Verify the receiver is properly connected and that the batteries are installed. Also, make sure that the mouse, keyboard, and the receiver are on the same channel so they can operate together. For optimal performance, place the receiver at least eight inches or 20 centimeters away from the keyboard, mouse, or other electrical devices, such as the computer monitor, or external drive. Please note that the receiver light does not flash during normal use of the keyboard or mouse. To establish communication between the receiver and the cordless 4 technology devices, press the Connect button on the receiver, then press the Channel/Connect button on the bottom of the pointing device. NOTE: In some cases, it may be necessary to establish communication after removing and reinserting the batteries. To do this, first remove the batteries from the mouse. Then press and hold the connect button on the receiver for about ten seconds. Now reinsert the batteries into the mouse and press the connect button. Cordless Three Technology Verify the receiver is properly connected and that the batteries are installed. Also, make sure that the mouse and the receiver are on the same channel so they can operate together. Please note that the receivers for the Cordless Three technology devices are all compatible with each other. However they will NOT work with the earlier Cordless Technology devices. 1. Move the Mono/Dual switch on the side of the receiver to the Dual mode, (the 2 mouse icon position) for a few seconds, then move it back to the Mono mode (single mouse icon position). This resets the receiver so you may synchronize it with the cordless device. 2. Pick up the mouse and turn it over so you can see the bottom. a. To synchronize the Cordless MouseMan (M/N: RC33, RE33), press and hold the channel button (green button). The light next to the channel button on the bottom of the mouse should flash. Continue to hold the channel button until the green light on the receiver starts to flash. Once the green receiver light starts to flash, release the channel button and place the mouse back on a flat surface. Move the Cordless MouseMan III and verify the cursor moves on the monitor screen. Note that the green light on the receiver should flash any time the mouse is moved or a button is pressed. To check what channel the Cordless MouseMan III is set to, quickly press and release the channel button on the bottom of the mouse and count the number of flashes. Note: (If you press the button too long, you will change the channel). b. To synchronize the Cordless MouseMan Pro (M/N: RC44), using a pen or pencil, press and hold the small channel button (green button), the light next to the channel button on the bottom of the mouse should flash. Continue to hold the channel button until the green light on the receiver starts to flash. Once the green receiver light starts to flash, release the channel button and place the mouse back on a flat surface. Move the Cordless MouseMan Pro and verify the cursor moves on the monitor screen. Note that the green light on the receiver should flash any time the mouse is moved or a button is pressed. To check what channel the Cordless MouseMan Pro is set to, briefly press and release the channel button on the bottom of the mouse and count the number of flashes. Note: (If you press the butt on too long, you will change the channel). c. To synchronize the SurfMan/TrackMan Live! (M/N: RD37, RE37), open the battery compartment as described above. Slide the range switch from OFF to LO or HI. Press and hold the channel button (black button), the light next to the channel button on the mouse should flash. Continue to hold the channel button until the green light on the receiver starts to flash. Once the green receiver light starts to flash, release the channel button and replace the battery compartment as described above. Move the trackball on the SurfMan/TrackMan Live and verify the cursor moves on the monitor screen. Note that the green light on the receiver should flash any time the trackball is moved or a button is pressed. To check what channel the SurfMan/TrackMan Live is set to, briefly press and release the channel button on the bottom of the SurfMan/TrackMan Live and count the number of flashes. Note: (If you press the button too long, you will change the channel). 3. To change the channel of your Cordless device, press and hold the channel button as described above for 3 to 4 seconds. To verify what channel your Cordless device is now using, briefly press and release the channel button on the bottom of the Cordless device and count the number of flashes. Note: (If you press the button too long, you will change the channel). Synchronizing a Second Cordless on the same Receiver If you wish to use a second cordless device with your receiver, be sure you have successfully synchronized your first device as described above. The second cordless device must use the Cordless Three technology. Move the Dual/Mono switch on the receiver to the Dual position. Press and hold the channel button of your second cordless device as described above until the green receiver light flashes. Once the green receiver light starts to flash, release the channel button and test your second cordless device to see if it move the cursor on the monitor screen. Cordless Two Technology Verify the receiver is properly connected and that the battery is installed. Also, make sure that the mouse and the receiver are on the same channel so they can operate together. The default channel is four. Check your receiver to make certain the channel switch hasn't been moved from channel 4, and the mouse and receiver are ready to go on channel 4. You should only change the channel from this default setting if another Cordless MouseMan is operating within one meter (39 inches) of your MouseMan receiver. Each channel setting has two positions, a short distance apart. Try both positions. One may work better than the other. Your receiver must lie horizontally, with the light on top, to work properly. You have 4 channels to choose from; we recommend channel 4. 1. Choose the channel on the receiver. Turn the channel selector on the receiver to channel 4. This switch is on the right side of the receiver when the cord points away from you. 2. Pick up the mouse, press and hold down the mouse channel button until the light on the receiver light starts blinking. When the receiver light starts to blink, release the mouse channel button. The mouse and receiver are now synchronized to the same channel. To change the channel, turn the channel selector on the receiver to the channel of choice, then repeat step 2. 3. When the Cordless MouseMan is operating normally, the receiver light flashes every time the mouse sends a message to your computer. As long as the mouse and receiver are on the same channel and you move the mouse and click the keys, the receiver light flashes continuously. Cordless One Technology Verify the receiver is properly connected and that the battery is installed. Also, make sure that the mouse and the receiver are on the same channel so they can operate together. The receiver must lie horizontally, with the light on top, to work properly. There are 8 channels to choose from, although channel 4 is recommended. Check your receiver to make certain the channel switch hasn't been moved from channel 4, and the mouse and receiver are ready to go on channel 4. You should only change the channel from this default setting if another Cordless MouseMan is operating within one meter (39 inches) of your MouseMan receiver. Each channel setting has two positions, a short distance apart. Try both positions. One may work better than the other. 1. Choose the channel on the receiver. Turn the channel selector on the receiver to channel 4. This switch is on the right side of the receiver when the cord points away from you. 2. To put the mouse in Programming Mode, pick up the mouse and turn it over with the battery installed and belly door on. Slide the belly door part way open. Stop when the line on the belly door is at the 'P' (for "Programming Mode") on the bottom of the mouse. With the belly door in this position, the rectangular hole is just over the mouse light inside the mouse. When the light flashes, the mouse is operating and ready for the channel to be set. 3. Set the channel of your mouse. Click any mouse button while you watch the receiver light, pausing after each click. When the receiver light starts flashing, the mouse and receiver are working on the same channel. Each time you click a mouse button in Programming Mode, the mouse light flashes the same number of times as the number or the new channel it is on. It then pauses briefly, then repeats the channel number over and over. When the receiver light flashes, it is an indication that the mouse and receiver are communicating on the same channel. 4. Close the belly door. When the Cordless MouseMan is operating normally, the receiver light flashes every time the mouse sends a message to the computer. As long as the mouse and receiver are on the same channel and you move the mouse and click the buttons, the receiver light flashes continuously. (Source:Logitech) Related Items: | Logitech Keyboard & Mouse | |FAQ-Intel | FAQ-Logitech | FAQ-ViewSonic | FAQ-Kingston Memery | FAQ-Viking Memery | | FAQ-Western Digital | FAQ-Seagate | FAQ-Maxtor | FAQ-VIA | FAQ-3COM | | FAQ-ACER | FAQ-HP | FAQ-Creative | Go to Top | | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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