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| Home >> Resources | Support >> Manufacturer FAQs >> FAQ - Microsoft >> |
Frequently Asked Questions about Microsoft Windows 2000| FAQ-Intel | FAQ-Logitech | FAQ-ViewSonic | FAQ-Kingston Memery | FAQ-Viking Memery | | FAQ-Western Digital | FAQ-Seagate | FAQ-Maxtor | FAQ-VIA | FAQ-3COM | |FAQ-ACER | FAQ-HP | FAQ-Creative |Go to Top | HOW TO: Create Setup Boot Disks for Windows 2000? Create Boot Disks To create a set of Setup boot disks for Windows 2000, run the Makeboot.exe tool from the Bootdisk folder on the Windows 2000 CD-ROM: 1. Insert the Windows 2000 CD-ROM in the CD-ROM drive. 2. Click Start, and then click Run. 3. In the Open box, type drive:\bootdisk\makeboot a:, where drive is the letter of your CD-ROM drive, and then press ENTER. NOTES · You do not have to be running Windows 2000 to create the Setup Boot disks. A directory called \Bootdisk resides in the root of the Windows 2000 Setup CD. This directory contains two utilities capable of generating the 4 Setup Boot floppies. If you are booted into Windows 9x you will need to run the 32-bit version of this utility called makebt32.exe. If you are in DOS, or booted with a Windows 98 Startup Floppy that has access to the CDROM, you can use the 16-bit version called makeboot.exe. · Disks created from the Windows 2000 Professional CD cannot be used with Windows 2000 Server; the reverse combination also does not work. · Before deciding that a computer must be started from a CD or floppy disks, you should first try starting in safe mode on that computer. · After starting a disabled computer from floppy disks, you can then use the Recovery Console or the Emergency Repair Disk (if you have prepared one). Troubleshooting The winnt /ox and winnt32 /ox commands that you can use to create Setup boot disks with Microsoft Windows NT 4.0 and earlier versions do not work with Windows 2000. In Windows 2000, the winnt32 /ox command starts Help, giving you more information about Winnt32.exe. Why do I have to pay shipping to return a defective product? This procedure is a last resort before reinstalling the operating system. Note that the time required to complete the following procedure is equal to the time that it takes to reinstall the operating system. To perform an in-place upgrade of Windows 2000: 1. Insert the Windows 2000 Setup CD into the CD-ROM drive, start the computer, and then press ENTER on the first option screen to install a copy of Windows 2000. 2. Click Accept to accept the License Agreement. 3. Setup should now detect your installation. NOTE: If the Setup program does not detect a previous installation but just continues to the partitioning screen, there is a problem. An in-place upgrade may not be possible. 4. When you are prompted to repair the existing Windows 2000 installation, press R. Windows 2000 Setup performs an in-place upgrade of the existing installation. Note that you might lose some of your customized settings for the system files. HOW TO: Perform a Parallel Installation of Windows 2000? 1. Boot your computer from the Windows 2000 CD-ROM. 2. After Setup finishes inspecting the computer's hardware, press ENTER to set up Windows 2000. 3. Press ESC to install a fresh copy of Windows 2000. If you are installing the same version of Windows, proceed with step 4. 4. Press ENTER to set up Windows 2000 on the selected item. NOTE: You can install Windows 2000 on any available partition. If there are problems with your Boot.ini file, you may want to install Windows 2000 on the same partition as the original installation. Your values in the Boot.ini file are the same. 5. Press ENTER to leave the current file system intact. IMPORTANT: If you choose to change the file system, you will lose data from the partition to which you are installing. 6. Press ESC to install Windows 2000 in a different folder. If you installed the original copy of Windows 2000 in the default Winnt folder, you must type the name of a different folder, and then press ENTER. 7. After you change the default folder to a different folder, you can proceed with the installation procedure. Select the components and settings that are required for your installation. Troubleshooting DVD Problems in Windows 2000? The following list contains examples of situations you may encounter, and possible solutions/suggestions: · After you upgrade from Windows 95/98 you are unable to play any DVD movies. If your DVD-ROM drive included a software decoder, you may need an updated version of the software decoder to playback movies in Windows 2000. In most cases, the player tool for DVD is the manufacturer of the software decoder. Contact the manufacturer for an updated version that works with Windows 2000. You can also contact third-party manufacturers such as Mediamatics or InterVideo to obtain a software decoder solution for Windows 2000. · When you try to play a DVD movie, you may receive the following error message: DVD Player Analog copy protection violation: Windows cannot play this copy-protected disc because it cannot verify that the video outputs on your DVD and/or VGA cards support copy protection. This error message can occur because of the following reasons: o One of the drivers (DVD or VGA) does not fully support the adapter's capabilities, in which case installing an updated driver may help. o The hardware does not support copy protection. You may be able to work around the problem by unplugging any cables connected to the video outputs on your computer. Otherwise, please contact your system manufacturer. o The display adapter driver may not properly support copy protection for Windows 2000. Contact the manufacturer of the video card for an updated driver that supports copy protection in Windows 2000. Some video outs on display cards may not support Macrovision copy protection. · Your video card says it supports DVD but you are unable to play DVD movies. Many video cards aid in the process of decoding DVDs but that does not mean they fully decode a DVD movie. Obtain a hardware decoder or software decoder that works with Windows 2000 or obtain updated software for the video card. · You want to playback a DVD movie through your USB speakers but the computer does not have a sound card. Hardware and software decoders usually require a sound card to playback DVD movies. This ability depends on the hardware and software you are using, and may or may not work. · When you try to play a DVD movie, you may receive the following error message: DVD Player While setting up DVD-Video playback, it was found that * Video cannot be shown on the computer monitor because of one of the following reasons: a) Low video memory. Please try using lower display resolution and/or colors. b) Another application is currently using the necessary display resources. Please ensure that no such application is running. c) The display adapter is incompatible with the DVD decoder. Please try to obtain a display driver update. Do you want to continue? Yes No If you receive this error message, you can try to lower the color depth, resolution, and refresh rate of your display driver. This error message can also occur if Microsoft NetMeeting is started or if the NetMeeting icon is on your taskbar. NetMeeting and DVD playback both use the overlay mixer. Only one program at a time can gain access to the overlay mixer. Another possible solution is that the computer is running Windows 2000 Server and Terminal Services is installed. When Terminal Services is installed, you cannot play a DVD because of high bandwidth requirements of video playback over a Terminal Services client connection. Support for ATA 100 (Mode 5 ) in Windows 2000? SYMPTOMS Windows 2000 does not support ATA 100 (Mode 5) for IDE hard disks. All ATA 100 IDE hard disks that are used with Windows 2000 default to ATA 66 (Mode 4). RESOLUTION A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows 2000 service pack that contains this fix. To resolve this problem immediately, download the fix by clicking the download link later in this article or contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS Upgrading to Windows 2000 Causes Invalid Page Fault in Kernel32.dll with Quickbooks Installed? SYMPTOMS During the system files portion of Setup, when you perform one of the following operations: · Running the Windows 2000 Readiness Analyzer · Running Winnt32 /checkupgradeonly · Running Winnt32 and attempting to upgrade. You may receive the following error message: WINNT32 this program has performed an illegal operation. WINNT32 caused an invalid page fault in module KERNEL32.DLL at 0167:bff88396 Registers: EAX=c00301a8 CS=0167 EIP=bff88396 EFLGS=00010202 EBX=02ca8808 SS=016f ESP=02c9fed0 EBP=02ca0048 ECX=00000003 DS=016f ESI=00000001 FS=21bf EDX=bff76855 ES=016f EDI=02003cb0 GS=0000 Bytes at CS:EIP: 53 56 57 8b 75 10 8b 38 33 db 85 f6 75 2d 8d b5 Stack dump: CAUSE This error message can occur if Quickbooks, Powerbuilder, Cabnetware, or Oracle for Windows 95 is installed on your computer. RESOLUTION Quickbooks To resolve this issue, locate the Qbconv32.dll file and rename it to Qbconv32.dl_. If you find multiple copies of this file on the computer, rename each copy. Powerbuilder To resolve this issue, locate the following files and rename them to a .dl_ extension. If you find multiple copies of these files on the computer, rename each copy: Pbctl050.dll Pbstr60.dll Pbudo050.dll Pbfrm050.dll Pbdse050.dll Cabnetware To resolve this issue, locate the following files and rename them: L323d.dll rename to - L323d.dl_ L32cutes.dll rename to - L32cutes.dl_ L32cutl.dll rename to - L32cutl.dl_ L32cwv.dll rename to - L32cwv.dl_ L32dlg2.dll rename to - L32dlg2.dl_ L32estmt.dll rename to - L32estmt.dl_ L32lay.dll rename to - L32lay.dl_ L32mxs.dll rename to - L32mxs.dl_ Oracle for Windows 95 To resolve this issue, locate the following files in the orawin95 folder (by default) and rename them: NPL80.dll rename to - NPL80.dl_ NR80.dll rename to - NR80.dl_ NT80.dll rename to - NT80.dl_ If you find multiple copies of a file on the computer, rename each copy. Windows 2000 May Display an Error Message on a Blue Screen with Adaptec CD-R or CD-RW Software? SYMPTOMS When you attempt to run Adaptec Easy CD Creator version 3.5b or earlier or Adaptec DirectCD version 3.0 or earlier on your Windows 2000-based computer, the program may not start properly, and your computer may stop responding (hang). Also, your computer may generate one of the following error messages on a blue screen, and you may or may not be able to start your computer in Safe mode: STOP 0x0000001E: KMODE_EXCEPTION_NOT_HANDLED STOP 0x0000009F: DRIVER_POWER_STATE_FAILURE STOP 0x000000D1: DRIVER_IRQL_NOT_LESS_OR_EQUAL CAUSE This issue occurs because Easy CD Creator version 3.5b or earlier and DirectCD version 3.0 or earlier are not compatible with Windows 2000. RESOLUTION To resolve this issue, use the appropriate method. Method 1 NOTE: You can use this method if you are able to start your computer in Safe mode. 1. Click Start, point to Settings, and then click Control Panel. 2. Double-click System, click the Hardware tab, and then click Device Manager. 3. On the View menu, click Show hidden devices. 4. Double-click Non-Plug and Play Drivers, right-click CDR4VSD, and then click Properties. 5. Click the Driver tab, click Stop, click Disabled, and then click OK. 6. Repeat steps 4 and 5 with the CDRPWD and CDUDF items. Method 2 WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk. NOTE: You can use this method if you are able to start your computer in Safe mode. 1. Use Registry Editor (Regedt32.exe) to locate the following key in the registry: HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\CDR4VSD 2. Modify the following registry value: Value Name: Start Data Type: REG_DWORD Value: 4 3. Repeat steps 1 and 2 for the CDRPWD and CDUDF values. Method 3 NOTE: You can use this method if you are not able to start your computer in Safe mode. 1. Start your computer with the Windows 2000 Setup floppy disks, or with the Windows 2000 CD-ROM if your computer supports starting from a CD-ROM. 2. When the "Welcome to Setup" screen is displayed, press R, press C to start Recovery Console, and then type listsvc. 3. Log on to your computer, and then disable the following drivers by using the disable command: Cdr4vsd Cdrpwd Cdudf For example, type disable cdr4vsd, and then press ENTER. Proceed to disable the remaining two drivers. After disabling all three drivers, type exit, and then press ENTER to restart your computer. 4. After you acknowledge the Aspi32.sys error message, you can uninstall Easy CD Creator and DirectCD. MORE INFORMATION The Aspi32.sys version 4.01 and the Cdr4vsd.sys files are loaded when you start your computer, and they are not compatible with Windows 2000. The error messages that are listed earlier in this article may occur when the Cdr4vsd.sys file and any one of the following network adapter components in Device Manager are enabled: · Direct Parallel · IR Modem Port · IR Port · WAN Miniport (IP) · WAN Miniport (L2TP) · WAN Miniport (PPTP) For additional information about Windows 2000 support for Easy CD Creator and DirectCD, visit the following Adaptec Web site: http://www.roxio.com/en/support/cdrwin/cdrecos.html Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information. The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products. (Source: Microsoft) Related Items: | Microsoft OS | | FAQ-Intel | FAQ-Logitech | FAQ-ViewSonic | FAQ-Kingston Memery | FAQ-Viking Memery | | FAQ-Western Digital | FAQ-Seagate | FAQ-Maxtor | FAQ-VIA | FAQ-3COM | |FAQ-ACER | FAQ-HP | FAQ-Creative |Go to Top |
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