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Frequently Asked Questions about Microsoft Windows 98| FAQ-Intel | FAQ-Logitech | FAQ-ViewSonic | FAQ-Kingston Memery | FAQ-Viking Memery | | FAQ-Western Digital | FAQ-Seagate | FAQ-Maxtor | FAQ-VIA | FAQ-3COM | |FAQ-ACER | FAQ-HP | FAQ-Creative |Go to Top | How to Eliminate a Computer Virus? Windows Millennium Edition (Me), Windows 95, and Windows 98 do not include antivirus programs, and do not include the ability to detect or remove computer viruses. A computer virus is a program file that is designed to replicate itself and avoid detection. A virus may try to avoid detection by disguising itself as a legitimate program. Viruses are often rewritten and adjusted so that they cannot be detected. Antivirus programs must be updated continuously to look for new and modified viruses. Viruses are the primary method of computer vandalism. This article includes information about how to eliminate a virus, including additional security-related information. Because Windows Me, Windows 95, and Windows 98 do not include the ability to detect or remove computer viruses, you must obtain and install a third-party antivirus program to detect and remove a virus. For more information about viruses and security-related issues, please see the following Microsoft Web site: http://www.microsoft.com/security/default.asp How to Install New Hardware in Windows? To install a manufacturer-supplied driver, follow these steps: 1. In Control Panel, double-click Add New Hardware. 2. In Windows 95, click Next, click No, and then click Next. In Windows 98, click Next, and then click Next again to search for plug and play devices. If the device you are installing is not found, click "No, the device isn't in the list," click Next, click "No, I want to select the hardware from a list," and then click Next. NOTE: If Windows 98 finds your hardware when it searches for plug and play devices, click "Yes, the device is in the list," click the device in the list, click Next, and then click Finish. You do not have to provide a manufacturer-supplied driver. 3. Click the type of hardware for which you are installing the driver, and then click Next. 4. Click Have Disk. 5. Type the path for the driver you are installing and click OK, or click Browse and locate the driver. You must type the path for or locate the Oemsetup.inf file from the manufacturer. 6. In the dialog box listing the .inf file, click OK. Click OK to continue. 7. Click the correct driver and then click OK. 8. Click Finish. NOTE: If the new hardware is Plug and Play-compatible, you will need to click Next and then click Finish. To install a new modem, follow these steps: 1. In Control Panel, double-click Modems. 2. If this is to be the first modem installed in the computer, the Install New Modem Wizard starts automatically. If not, click Add. 3. If you want Windows to detect your modem, click Next. If not, click the "Don't detect my modem..." check box to select it, and then click Next. 4. If you chose to have Windows detect your modem, Windows queries the serial ports on your computer looking for a modem. If Windows detects an incorrect modem, click Change, and select the appropriate manufacturer and model. Click Next, and then continue with step 7. 5. If you chose to select your modem manually, click the appropriate manufacturer and model, and then click Next. 6. Click the appropriate communications port, and then click Next. 7. Click Finish. To install a new printer, follow these steps: 1. Click the Start button, point to Settings, and then click Printers. 2. Double-click Add Printer, and then click Next. 3. Click Local Printer or Network Printer as appropriate, and then click Next. If you click Network Printer, you are prompted for the network path for the printer. If you do not know the correct path, click Browse, or check with your network administrator. Click either Yes or No in the "Do you print from MS-DOS-based programs?" area, and then click Next. 4. Click the appropriate manufacturer and model for your printer, and then click Next. 5. If you chose to install a local printer, click the correct port and then click Next. 6. Type a name for the printer (or accept the default name), and then click either Yes or No in the "Do you want your Windows-based programs to use this printer as the default printer?" area. Click Next. 7. To print a test page, click Yes. Click Finish. Installing a CD-ROM or a Hard Disk Installing a new drive such as a CD-ROM or hard disk involves opening your computer case, and handling internal cables and wiring. Because of this, you should not try to install a CD-ROM or hard disk unless you are already very familiar with the process. For information about how to install a CD-ROM or hard disk, contact the manufacturer of the device, or view the documentation included with your device. Troubleshooting Problems with the Add New Hardware Wizard You may receive the following error message while installing new hardware: The specified location does not contain information about your hardware. This error can occur if you select an incorrect hardware type or the driver is not Windows 95 or Windows 98-compatible. If the driver is not Windows 95 or Windows 98-compatible, refer to the manufacturer's instructions for installing the driver, or contact the manufacturer for assistance. Hard Disk Limited to 8-GB Partition? SYMPTOMS When you try to partition a drive that is larger than 8 gigabytes (GB) in size, the maximum partition size may be 8 GB. CAUSE This behavior can occur if the hard disk controller does not fully support the interrupt 13 extensions. This information applies to both IDE and SCSI hard disk drives. RESOLUTION Contact the drive controller's manufacturer for information about a possible BIOS upgrade to a version of the BIOS that fully supports interrupt 13 extensions. MORE INFORMATION In order for a hard disk that is larger than 8 GB and uses the FAT32 file system to be fully addressed, it must support interrupt 13 extensions. Io.sys tests for the presence of interrupt 13 extensions. If interrupt 13 extensions are not detected, the default CHS LBA limit of 7.9 GB is used. To determine whether your BIOS supports interrupt 13 extensions, please refer to your computer's documentation or consult your computer's manufacturer. Computer with Plug and Play Network Adapter Is Not Found on Network? SYMPTOMS After you upgrade to Windows 98 on a Microsoft Windows 95-based computer with a Plug and Play Network Interface Card (NIC) installed, your computer may not be visible in Network Neighborhood to other computers on the network. CAUSE This problem occurs because the NetBEUI and IPX/SPX-compatible protocols may not bind to the Windows 98 server component (Vserver.vxd) if a resource used by the network adapter, such as an interrupt request line (IRQ), is reassigned by Plug and Play Configuration Manager during system initialization. Under these conditions, the computer does not announce or register its name on the network. Your computer also does not internally register or export server and browser names to the network. As a result, the computer does not appear in Network Neighborhood, it does not recognize datagrams addressed to itself, and it does not allow remote computers to initiate connections. RESOLUTION A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows 98 service pack that contains this fix. To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS How to Install and Remove Programs in Windows? Installing Software with a Setup or Install Program Some CD-ROM-based programs are Windows 95/98 aware and have an Autorun.inf file that launches the Setup program automatically. The following procedure is for those programs without this feature. 1. In Control Panel, double-click Add/Remove Programs. 2. On the Install/Uninstall tab, click Install. 3. Insert the floppy disk or CD-ROM containing the Setup program, and then click Next. 4. Verify the Setup program to be run, or click Browse to locate the Setup program. When you click Next to continue, the Setup program is run. NOTE: Some MS-DOS-based programs must be set up with Windows in MS-DOS mode. If you cannot install an MS-DOS-based program, restart Windows in MS-DOS mode and try to install the program again. Refer to the program's documentation for additional information. Installing Single Components (.inf Files) If the program you are installing has a Windows 95/98-compliant information (.inf) file, follow these steps: 1. In Control Panel, double-click Add/Remove Programs. 2. Click the Windows Setup tab. 3. Click Have Disk. 4. Type the path for the new program's .inf file, or click Browse and locate the .inf file, and then click OK. NOTE: When you are browsing for the .inf file, you can select only the first .inf file. However, all .inf files in the folder are read. You can type the name of the .inf file you want. 5. Click the check box for the program element you want to install, and then click Install. NOTE: If no items are displayed when you select the .inf file, make sure the element is not already listed on the Windows Setup tab. 6. Click OK to finish the installation. Removing a Windows 95/98-Compliant Program If the program is Windows 95/98 compliant, follow these steps to uninstall it: 1. In Control Panel, double-click Add/Remove Programs. 2. On the Install/Uninstall tab, click the program you want to remove, and then click Add/Remove. Removing a Program That Is Not Windows 95/98 Compliant To remove a program that is not listed in the Windows 95/98 Add/Remove Programs tool, refer to the program's documentation for instructions to remove the program. Note that not all non-compliant programs can be removed easily. DirectX: Mismatched DirectX Files After You Reinstall Windows 98? SYMPTOMS When you start any of the programs listed at the beginning of this article, you may experience any of the following symptoms: · The program may not start properly. · The program may not be displayed properly on the screen · The program may stop responding (hang), or perform poorly. · The program may quit and you may be returned to the Windows desktop. · Sounds in the program may not be played properly. · Your game controller may not function properly in the game. CAUSE This behavior can occur if you reinstall Microsoft Windows 98 after you install DirectX 6.1. RESOLUTION To resolve this issue, reinstall DirectX 6.1. MORE INFORMATION This issue can occur because DirectX Setup does not copy the Dx6migr.inf file to your hard disk. If you reinstall Windows 98, several DirectX files are overwritten by DirectX 5.2 files that are included with Windows 98. To determine if you need to reinstall DirectX 6.1, use the DirectX Diagnostic Tool (Dxdiag.exe) to check the DirectX file versions installed on your computer. Running Programs Do Not Appear on the Taskbar? SYMPTOMS Programs currently running in Windows may not appear on the taskbar. CAUSE This problem can occur if you are running Xerox's Text Bridge Instant Access OCR program. RESOLUTION To quit Instant Access, follow these steps: 1. Press CTRL+ALT+DELETE to open the Close Program dialog box. 2. Click Instant Access (Tbmenu.exe), and then click End Task. 3. Click Cancel. Remove Instant Access from the StartUp folder, and make sure it is not being loaded from any other source. To remove Instant Access from the StartUp folder, follow these steps: 1. Click Start, point to Settings, and then click Taskbar & Start Menu. 2. On the Start Menu Programs tab, click Remove. 3. Double-click StartUp, and then click Instant Access. 4. Click Remove. 5. Click Close, and then click OK. Related Items: | Microsoft OS | | FAQ-Intel | FAQ-Logitech | FAQ-ViewSonic | FAQ-Kingston Memery | FAQ-Viking Memery | | FAQ-Western Digital | FAQ-Seagate | FAQ-Maxtor | FAQ-VIA | FAQ-3COM | |FAQ-ACER | FAQ-HP | FAQ-Creative |Go to Top |
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