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| Home >> Resources | Support >> Manufacturer FAQs >> FAQ - Microsoft >> |
Frequently Asked Questions about Microsoft Windows XP| FAQ-Intel | FAQ-Logitech | FAQ-ViewSonic | FAQ-Kingston Memery | FAQ-Viking Memery | | FAQ-Western Digital | FAQ-Seagate | FAQ-Maxtor | FAQ-VIA | FAQ-3COM | |FAQ-ACER | FAQ-HP | FAQ-Creative |Go to Top | Windows XP Setup Halts When You Start Installation from Within Windows 95? SYMPTOMS After you start your computer and have Windows 95 running, when you then start the Windows XP Setup program under the New Installation (Advanced) option, Setup halts during the Preparing Installation phase. When you click Next in the Setup Options dialog box, you receive the following informational message: Setup will complete in approximately 52 minutes. However, Setup does not continue. The only option that is available to you is to cancel the Setup program. CAUSE This behavior can occur because the Windows 95 version of common control has a limited number of Wizard pages that can exist in the Wizard structure. RESOLUTION To work around this behavior, use either of the following procedures to perform the installation: Cancel the Windows XP Setup, install any version of Internet Explorer on Windows 95, and then run the Windows XP Setup program again. Start the computer from the CD-ROM, and then run Windows XP Setup. MORE INFORMATION This behavior occurs on computers that run the retail version of Windows 95; the behavior does not occur on computers that run Windows 95 OEM Service Release 2 (OSR2) or Microsoft Windows 98. HOW TO: Use Windows Program Compatibility Mode in Windows XP? Using The Windows Application Compatibility Mode When you use Windows Application Compatibility mode, many of the most common issues that prohibit earlier versions of programs from working correctly are resolved. If you run a program and it does not function as expected, it is recommended that you run the program in one of the compatibility environments. To run programs in Windows Application Compatibility mode in Windows XP, follow these steps: 1, Right click on the link of the program that you want to fix. 2, Click on Properties. 3, Click on the Compatibility tab. 4, Click on Run this program in compatibility mode and select one of these: Windows 95 Windows 98 Windows NT 4 Windows 2000 5, Under Display settings, check mark the mode that you think that is necessary for the program to work correctly: Run in 256 colors. Run in 640 X 480 screen resolution. Disable visual themes. Click on Apply.Click on Ok.Double click on the program. "An Unexpected Error (768) Occurred at Line 5118@ind:Xp\Client\Boot\Setup\Setup.c" Error Message During Windows XP Setup? SYMPTOMS When you are upgrading to Windows XP, you may receive the following error message: An unexpected error (768) occurred at line 5118 in ***STOP: 0x0000006B (0xC000003A, 0x0000002, 0x0000000, 0x0000000) CAUSE This behavior can occur if there is software installed on the computer that is incompatible with Windows XP. RESOLUTION To work around this issue, use one of the following methods. Disable GoBack when Windows XP Setup Restarts Your Computer To disable GoBack when Windows XP Setup restarts your computer: Press SPACEBAR to view the GoBack boot menu. Press D (to disable goBack), press Y (yes, to confirm), and then press ENTER twice. Cancel Setup, Uninstall GoBack, Then Reinstall Windows XP Restart the computer, and then choose the "Cancel Windows XP Setup" option. When your previous version of Windows is running again, use the Add/Remove Programs tool in Control Panel to uninstall the GoBack version 3 software. Reinstall Windows XP. MORE INFORMATION The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products. HOW TO: Copy Music to and from an Audio CD in Windows XP? Copy Music Files from an Audio CD 1, Insert the Audio CD and start Windows Media Player. 2, If WMP is in Skin mode, press CTRL+1 to view WMP in Full mode. 3, Click Copy from CD. Or, on the File menu, you can click Copy, click Copy from Audio CD, and then choose the drive from which you want to copy. 4, Click to select each audio file that you want to copy. By default, all files that you have not already copied are selected. 5, Click Copy Music. This copies the file into the My Documents\My Music folder by default. Note: To change the default location into which you copy the files, refer to the "To Change Audio CD Copying Options" section in this article. Copy Audio Files from the Hard Disk to an Audio CD 1, In Windows Explorer, choose the files that you want to copy to the audio CD, and then click the Copy to Audio CD Web View task. 2, In WMP, verify that the files that you wish to copy are in the playlist and that they are selected. 3, Click Copy Music. Note: You can copy .wma, .mp3, and .wav file types to an audio CD. Change Audio CD Copying Options 1, Start Windows Media Player. 2, On the Tools menu, click Options, and then on the Copy Music tab, you can modify the following options: *Copy Music to This Location: Change: Use this setting to set the folder into which you will copy the music files. Advanced: Use this setting to configure the naming of the audio files. *Copy Settings: File Format: Use this setting to choose the format into which you will copy the files. The default is Windows Media Audio (WMA), or you can use other file formats that you have installed. Protect Content: Use this setting to specify the use of digital licensing for tracks that you copy from a CD. By licensing a file, you protect the author's copyright by preventing the file from being played on a different computer. Copy Music at This Quality: Use this setting to set the bit rate in which to encode the music. You can encode .wma files in a bit rate from 48 kilobits per second (Kbps) to 192 Kbps. HOW TO: Activate Windows XP? How to Activate Windows XP by Using the Internet To activate Windows XP by using an Internet connection: 1, Click Start, point to All Programs, point to Accessories, point to System Tools, and then click Activate Windows. or Click the Windows Activation icon in the status area of the taskbar. 2, Click Yes, let's activate Windows over the Internet now. 3, Click Read the Windows Product Activation Privacy Statement, click Back, and then click Next. 4, Use one of the following procedures: *If you want to register and activate Windows at the same time, click Yes, I want to register and activate Windows at the same time, click Read the Windows Registration Privacy Statement, click Back, and then click Next. Type your contact information in the appropriate boxes in the registration form, and then click Next. An asterisk (*) is displayed next to required information. *If you only want to activate Windows, click No, I don't want to register now; let's just activate Windows, and then click Next. The wizard establishes a connection with an activation server, and processes the activation request. 5, When activation is complete and the following message is displayed, click OK: You have successfully activated your copy of Windows. How to Activate Windows XP by Using a Modem To activate Windows XP by using your modem, follow the steps in this section. Note that the following steps are the same steps that are used to activate Windows over the Internet; if you have an Internet connection and you want to activate over a modem, disconnect your Internet connection before you use this procedure. 1, Click Start, point to All Programs, point to Accessories, point to System Tools, and then click Activate Windows. or Click the Windows Activation icon in the status area of the taskbar. 2, Click Yes, let's activate Windows over the Internet now. 3, Click Read the Windows Product Activation Privacy Statement, click Back, and then click Next. 4,Use one of the following procedures: *If you want to register and activate Windows at the same time, click Yes, I want to register and activate Windows at the same time, click Read the Windows Registration Privacy Statement, click Back, and then click Next. Type your contact information in the appropriate boxes in the registration form, and then click Next. An asterisk (*) is displayed next to required information. *If you only want to activate Windows, click No, I don't want to register now; let's just activate Windows, and then click Next. The wizard establishes a connection with an activation server, and processes the activation request. 5, When activation is complete and the following message is displayed, click OK: You have successfully activated your copy of Windows. How to Activate Windows XP by Phone To contact a Microsoft customer service representative and activate Windows by phone: 1, Click Start, point to All Programs, point to Accessories, point to System Tools, and then click Activate Windows. or Click the Windows Activation icon in the status area of the taskbar. 2, Click Yes, I want to telephone a customer service representative to active Windows now. 3, Click Read the Windows Product Activation Privacy Statement, click Back, and then click Next. 4, Follow the steps that are displayed in the Activate Windows by phone dialog box, and then click Next.Please note: the number will be displayed at this point and will differ based on the location you select. 5, When activation is complete and you receive the following message, click OK. You have successfully activated your copy of Windows. Troubleshooting If you cannot establish an online connection by using your modem or an Internet connection, the wizard prompts you to contact a customer service representative and activate your copy of Windows XP by telephone. HOW TO: Configure Desktop Themes in Windows XP? Select a Different Desktop Theme To select a different desktop theme, follow these steps: 1, Click Start, click Control Panel, click Appearance and Themes, and then click Display. Or, right-click an empty area of the desktop, and then click Properties. 2, Click the Themes tab, and then select a new theme in the Theme list. A preview of the theme is displayed in the Sample box. 3, Select the theme that you want, and then click OK. The desktop theme is applied to your computer. Create Your Own Desktop Theme When you modify any element of a theme, it is recommended that you always save your changes with a new theme name. If you select a different theme before you save your changes, the changes that you made to the theme are lost. To create your own desktop theme, follow these steps: 1, Click Start, click Control Panel, click Appearance and Themes, and then click Display. Or, right-click an empty area of the desktop, and then click Properties. 2, Click the Themes tab, and then click the theme that you want to modify in the Theme list. 3, Make your intended changes to the elements of the theme that you want to modify. The following list consists of individual desktop theme elements and the appropriate Display Properties dialog box tab, or the Control Panel location in which it is located: *To change the background design, color, or the position of the background design on your screen, click the Desktop tab in the Display Properties dialog box. *To change the icons on your desktop, click the Desktop tab in the Display Properties dialog box, and then click Customize Desktop. *To change the screen saver, click the Screen Saver tab in the Display Properties dialog box. *To change the color scheme, window and button styles, or font size, click the Appearance tab in the Display Properties dialog box. *To change the color, size, and font settings of individual window elements, click the Appearance tab in the Display Properties dialog box, and then click Advanced. *To change your mouse pointer scheme or the appearance of individual pointers, click the Pointers tab in the Mouse Properties dialog box. (Click Start, click Control Panel, click Printers and Other Hardware, and then click Mouse.) *To change a sound scheme or to apply a sound to individual program events, click the Sounds tab in the Sounds and Audio Devices Properties dialog box. (Click Start, click Control Panel, click Sounds, Speech, and Audio Devices, and then click Sounds and Audio Devices .) 4, When you finish making the changes that you want, click the Themes tab in the Display Properties dialog box, and then click Apply. The changes that you make to the theme are saved as Previous theme name (Modified). This name is displayed in the Theme list, and it is the default name of the theme when you modify it but before you save it with a new name. 5, Click Save As. 6, In the Save As dialog box, type a name for your new theme (for example, MyNewTheme), and then click Save. 7, Click OK. Your new theme is displayed in the Theme list and is applied to your desktop. New themes are saved in the My Documents folder, with the .theme file extension -- for example, MyNewTheme.theme. To open the My Documents folder, click Start, and then click My Documents. Delete a Desktop Theme You can delete any theme that you create, install from a CD-ROM, or download from the Internet. You cannot delete the themes that are included with Windows XP, such as the Windows XP and Windows Classic themes. To delete a desktop theme, follow these steps: 1, Click Start, click Control Panel, click Appearance and Themes, and then click Display. Or, right-click an empty area of the desktop, and then click Properties. 2, Click the Themes tab, and then click the theme that you want to delete in the Theme list. A preview of the theme is displayed in the Sample box. 3, Click Delete. The desktop theme that you selected is deleted from your hard disk. Troubleshooting When you customize and create new themes, save your changes with a new theme name. If you do not, the changes are lost when you select a different theme. HOW TO: Turn Off, Display, and Select an Animated Character in Search Companion in Windows XP? How to Turn Off the Animated Screen Character To turn off the animated screen character in Search Companion: 1, Click Start, and then click Search. 2, In the Search Companion dialog box, click Change Preferences. 3, In the How do you want to use Search Companion box, click Without an animated screen character. The screen character is no longer displayed in Search Companion. NOTE:You can also right-click the screen character, and then click Turn off the animated character in the You rang box. How to Display the Animated Screen Character To display the animated screen character in Search Companion: 1, Click Start, and then click Search. 2, In the Search Companion dialog box, click Change Preferences. 3, Click With an animated screen character in the How do you want to use Search Companion box. The screen character is displayed in Search Companion. How to Select a Different Animated Screen Character To select a different animated screen character in Search Companion: 1, Click Start, and then click Search. 2, In the Search Companion dialog box, click Change Preferences. 3, Click With a different character in the How do you want to use Search Companion box. 4, Click Back or Next in the Which character would you like to use box to view the characters. 5, When the character that you want is displayed, click OK. The screen character that you selected is displayed in Search Companion. NOTE: You can also right-click the screen character, and then click Choose a different animated character in the You rang box. Troubleshooting If the Search Companion dialog box is not displayed, press F3 to open it. You can also open the Search Companion dialog box when you press F3 in Windows Explorer, My Computer, or Microsoft Internet Explorer. HOW TO: Troubleshoot Windows XP Problems During Installation When You Upgrade from Windows 98 or Windows Me? General Troubleshooting If you have problems while you run Setup, clean boot your computer. Clean-boot troubleshooting refers to methods that you can use to reduce behaviors that may occur because of your computer's environment. Many behaviors that occur when you run Windows or programs occur because there are conflicting drivers, terminate-and-stay-resident programs (TSRs), and other settings that start when your computer starts. Additionally, if you have antivirus software installed on your computer, the clean boot steps that are referenced in these articles may temporarily disable the antivirus software; however, you may want to uninstall the software to avoid potential conflicts during Setup. You may also want to check with the software vendor before you uninstall the antivirus software so that you do not leave your computer vulnerable to viruses. After the Windows XP Setup procedure is complete, you can reinstall the antivirus software if it is compatible with Windows XP. NOTE: You may need to contact the software manufacturer to determine if the software is compatible with Windows XP or to obtain a version of the software that is compatible with Windows XP. You Receive a File Copy Error During Setup When you try to install Windows XP, you may receive the following message, where file_name is the file that Setup cannot copy: Setup cannot copy the file file_name. Press X to retry, Y to abort This behavior can occur for any of the following reasons: · Your Windows XP CD-ROM is scratched, smudged, or dirty. Clean the Windows XP CD-ROM with a soft cloth, insert it into the CD-ROM drive, and then click OK. · Your CD-ROM drive is not working correctly or the CD-ROM might be vibrating too much for the laser to accurately read the data. For more information about this problem, consult your hardware documentation, or contact the CD-ROM manufacturer. · If you are using multiple CD-ROM drives, your computer may be trying to locate files on the wrong drive. If your hardware has a feature to disable CD-ROM drives that are not being used, disable the CD-ROM drives that you are not using. · Your computer is over-clocked. Because over-clocking is very memory-intensive, decoding errors may occur when you extract files from your Windows XP CD-ROM. · Try to use the default clock timings for your motherboard and processor. For more information about how to do this, consult your hardware documentation or contact the motherboard manufacturer. · Your computer has damaged or mismatched random access memory (RAM) or cache memory. For example, you might be using a combination of extended data out (EDO) and non-EDO RAM, or different RAM speeds. Decoding errors can occur even if Windows appears to be running correctly because of the additional stress that is put on your computer when Windows tries to extract files and access the hard disk. To determine how to make your computer cache memory unavailable during Setup, see your hardware documentation or contact your hardware manufacturer. · Your computer has Ultra direct memory access (DMA) turned on in the CMOS settings, and the data is moving too quickly. · Change from DMA mode to Processor Input/Output (PIO) mode to lower your data transfer rate. If this does not resolve the problem, lower your PIO mode settings. The higher your PIO mode settings are, the faster your data transfer is. · You are using a third-party memory manager. · There is a virus on your computer. If you continue to receive this error message, copy the i386 folder from the CD-ROM drive to your local hard disk, and then try to run Setup from your hard disk. Your Computer Hangs or Stops Responding and a Black Screen Is Displayed During the Upgrade Procedure When you try to upgrade to Windows XP, your computer may stop responding (hang) and a black screen may be displayed. This behavior may be caused by either hardware or software that is incompatible with Windows XP. To work around this behavior: 1. Wait 10 to 15 minutes on this screen to make sure that the computer does not continue with the Setup procedure. 2. Restart the computer to see if it hangs again at the same place during Setup. Occasionally, Setup may go further with the Setup procedure than the last time that Setup stopped responding. If this occurs, try to restart your computer several times so that Setup may finish. 3. Restart the computer and choose the option to Cancel Windows XP Setup to revert back to Windows 98 or Windows Me. If the option to Cancel Windows XP Setup is not an option when you restart your computer, view step 5. 4. After you revert back to Windows 98 or Windows Me, uninstall any antivirus programs, any boot manager programs (such as GoBack), and then perform a clean boot of your computer. To perform a clean boot, view the article for you operating system that is references earlier in this article. 5. If the upgrade hangs again, there may be a hardware incompatibility issue. You can try to disable ACPI functionality. When your computer restarts, you receive an option to press F6 to add third-party small computer system interface (SCSI) drivers. On this screen, press F7. Note that no visual notification is displayed. 6. If Setup continues to hang, disable unnecessary hardware. Remove any USB devices, remove or disable network cards, sound cards, and serial cards, and then restart Setup. 7. If you continue to receive this error message, you may need to flash the BIOS on the motherboard. Please refer to the manufacturer of your computer or to the motherboard Web site for information about how to do this. 8. If a BIOS update does not resolve the issue, or if you are unable to obtain an updated BIOS version for the computer, you may want to install Windows XP with a Standard PC Hardware Abstraction Layer (HAL). To do so, press F7 when you are prompted to press F6 during Windows XP Setup. Specifically, you are prompted to press F6 after Setup restarts the computer for the first time. (Source:Microsoft) Related Items: | Microsoft OS | | FAQ-Intel | FAQ-Logitech | FAQ-ViewSonic | FAQ-Kingston Memery | FAQ-Viking Memery | | FAQ-Western Digital | FAQ-Seagate | FAQ-Maxtor | FAQ-VIA | FAQ-3COM | |FAQ-ACER | FAQ-HP | FAQ-Creative |Go to Top |
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