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Click to enlargeHP Care Pack 2-Year Extended Warranty for Hewlett Packard Pavillion Notebooks, 9 Hours/Day x 5 Days/Week Technical Support, P/N: HG161A


so: HP Care Pack 2-Year Extended Warranty for Hewlett Packard Pavillion Notebooks, 9 x 5 Business Day Service, P/N: HG161A. ds-dh

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Part Number: NBAC-HG161A
$93.98

HP Care Pack 2-Year Extended Warranty for Hewlett Packard Pavillion Notebooks, 9 Hours/Day x 5 Days/Week Technical Support, P/N: HG161A


This value-priced HP Care Pack offering provides high-quality door-to-door hardware service. It includes telephone support; pick-up of your failed HP branded hardware unit; repair or replacement at an HP-designated repair center; and return of the operational unit to you.

Features:
  • Remote problem diagnosis and support:
    - HP Services professionals work with you to isolate hardware problems and help with product installation, configuration, setup, and problem resolution
  • Repair center services:
    - For issues that cannot be resolved remotely, an HP-authorized representative at an HP-designated repair center provides technical support on the failed hardware product, repairing or replacing components or the entire unit as necessary. Your coverage includes all required parts and materials
  • Pick-up by HP:
    - An HP-authorized courier picks up your failed equipment at your site and delivers it to the HP-designated repair facility
  • Return shipment:
    - An HP-authorized courier returns the repaired or replaced equipment to your location. Return shipment is by first-class ground transportation and usually takes between 3 and 7 days. You may request accelerated delivery for the actual additional cost of the shipment
  • Standard business hours coverage:
    - Service is available 8:00 am - 5:00 pm Monday through Friday, excluding holidays
  • Accidental Damage Protection:
    - Examples of accidental damage against which you are protected include: liquid spills, drops, falls, collisions, electrical surges, damaged or broken LCD, or any accidental breakage. Your unit may have to be repaired or replaced at an HP- designated location, as not all replacement parts may be available locally


Specifications:
  • Product Type: Service
  • Service Availability: 9 Hours/Day x 5 Days/Week Technical Support
  • Service Location: Service Depot
  • Service Duration: 2 Year
  • Product Support: HP Pavillion Notebook
  • Provided Support:
    - Technical Support
    - Phone Support
    - Configuration
    - Remote Diagnostic
    - Pick-up & Return
    - Replacement
    - Repair & Return




Limited Warranty: No Returns Allowed. Past Exch-Call HP 800-474-6836. One year from invoice date with Manufacturer. (Zoey072910)

Notes: This product is sold only to end-users, commercial or public accounts. We do not sell this product to resellers.

Related Items: | HP Products | Notebook Accessories | HP/Hewlett Packard Notebooks | Servers, SCSI, Blade | Software & Training |

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