Return for Credit Policy

TIME LIMITS:
We guarantee 30-day money back for most items, except CPU and memory, are 7-day money back. The exception for the CPU and memory is necessary due to the frequent price fluctuation with these products. No returns for credit after the time limit has expired. These time limits do not offset in any way the warranty of the products. See Warranty Policy for more details.

OTHER LIMITS:
Shipping costs are NOT refundable. Labor charges included in systems ($39 per system) and services are NOT refundable. Any physically damaged or defaced items are not refundable. Opened software is not refundable. Cases that have been opened and assembled by customers will not be refundable. Items with missing original manufacturer packaging materials, manual, driver discs, cables and/or other supporting materials will not be accepted for credit. Only unopened software packages are accepted for return for credit. Restocking fees may be applicable to certain items. See Restocking Fees page for more details.

PROCEDURE FOR RETURNING FOR CREDIT:
When returning items for credit, make an online return authorization first. After receiving your Return Authorization number (the same as the new order number), send the item(s) to Directron.com together with a copy of the original invoice, a copy of the Return Authorization confirmation, and ALL the original packaging materials including cables, manuals, and CDs if applicable. You must have a matching serial number between the item(s) and the invoice. Partial returns from a total order are acceptable. Write down "Return for Credit" on the cover of the package. Please, pack your return items well, we cannot be responsible for any damages from you to us en route. The customer is responsible for the shipping cost of returning items to us for any reason. You may send an e-mail to customer_service@directron.us to alert the returns department and to check the status of your credit. You may choose store credit or refund for the credit. Please note, regulations allow only credit to your credit card account if you paid with a credit card.

Credit and refunding are handled by our Credit Department, which may take 1-14 business days to confirm and complete after the goods are received.

Frequently Asked Questions on Customer Services