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Order Status


There are several ways of getting the status of your order.:
  1. E-mail notification of your shipment with tracking numbers and estimated delivery date. The time the confirmation e-mail gets sent depends on the carrier. It's sent on the night of shipping for UPS, instantly for FedEx, and next day for USPS.

  2. Want to know the current status of your order, tracking number, or get a copy of an invoice? Enter the information about your order in the form below. If your sales rep gave you a package reference number that should also work here. Need a copy of your invoice mailed to you? Look up your order below, and click the order number when it comes up. When clicking your order number, a PDF copy of the invoice will automatically be mailed to the email address on the order.

  3. For basic tracking you can also use our older shipping specific tracking system here. You may track a USPS package only with a USPS tracking number we sent via e-mail.

  4. E-mail orders@directron.us with a reference to your order number if 1 & 2 failed.

  5. Call us toll free (# supplied in your e-mail confirmation) or 713-773-3636 during our business hours, Mon-Fri, 9-5, CST, or fax to 713-773-9393.

  6. Need more information? Post a status request at our HelpDesk & Forums, but please do the above first.



Notes: The order invoice can be sent only to the email address on the order. If you entered a wrong email address on your order, you must call us to have the email address changed.

| FAQ After Placing an Order | All FAQs |


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