Money and Payment Policy
Directron.com accepts only US currency. Five types of payment methods are available: Credit Cards Online, Credit Cards via Phone, Prepay with Checks, Purchase Orders, Wire Transfer, PayPal, and Amazon Payments. We do not accept COD payment of any kind at this time. Purchase Orders (PO) are allowed only from government agencies, schools, and Fortune 1000 companies that are authorized and verified. Directron.com does not issue net-terms to resellers.
CREDIT CARD Online: We accept Visa, MasterCard, Discover, Diners Club, and American Express. We do NOT charge "surcharges" for credit card transactions. Please read the Privacy & Security Statement for more details on secure credit card usage on the net.
You will be informed if your credit card is declined. If declined, you may check the accuracy of the credit card number and expiration date, or choose a different card to try or use a different payment method. Your order will NOT be sent unless the credit card number you entered is authorized. Once accepted, the authorization process allocates the total amount of the order + 10% extra for this transaction, which does NOT mean that your credit card has been charged yet. The 10% extra is reserved just in case you need to add items or make other adjustments to your order. We'll examine each order and make adjustments if necessary before charging your credit card. The actual amount charged can be smaller than the total amount. Currently, less than 2% of all orders are adjusted before charging.
You must provide us with a working phone number in order for us to contact you to confirm your order and in case of problems with your order.
Directron.com is very aggressive in getting law enforcement involved in cases of obvious credit card fraud. Do not try it here or ANYWHERE for that matter!
CREDIT CARD via Phone: If you do not feel comfortable transmitting your credit card number and other information on the Internet, we suggest you place an order online, choose "Credit Card via Phone" as the payment method, and then phone in to give us your credit card number over the phone. We'll charge your credit card manually.
PRE-PAY with a Check: Pre-payment with cashier's check or money order is accepted. You can place the order online, select "Prepay w/ cashier's check" as payment method, get an order number and order confirmation for the total amount of your order. Then get a cashier's check or money order from your bank for the exact amount and mail the check with a copy of the order sheet to us. We'll ship your products within 1-2 business days after the check is cleared. Your order will be canceled if we do not receive your payment in 10 business days. Orders via Prepay w/ cashier's check are not confirmed until payment is received. Company Checks are conditionally accepted. Customers must contact our accounting / credit department to check if they are qualified for this payment method. Although company checks are conditionally accepted, items will not be shipped until checks are cleared by the bank. We do not accept personal checks.
PURCHASE ORDER (PO): For Fortune 1000 corporate accounts, schools, and government agencies where Purchase Orders are required, you must complete the following processes: (1) Mail (no fax is accepted for this purpose) Directron.com a letter on your letterhead to formally request us to accept your purchase orders; (2) Print or download an application form and have it filled out, signed, and faxed back to us with your credit information and trade references; wait for us to check the credit information and trade references and verify your information. Please note that an account application may take 2 - 4 weeks to complete. (3) Once verified and authorized, order on-line and fax a formal purchase order to us.
WIRE TRANSFER: We accept wire-transfer from anywhere. After you place your order, details about the wire-transfer process will be e-mailed to you on the second e-mail notification. If you missed that e-mail, please call our toll-free number that's given on the order confirmation. We'll give you details on how to do wire-transfer over the phone. You must place the order first before calling for the transfer information. The total transferred must include shipping cost. The shipping cost may be adjusted for international addresses and overweight orders. Delay in shipping your order may occur if the wire-transfer received is different from the order total amount. Wire-transfer may take 1-2 business days to confirm. It must be confirmed by our bank before shipping can take place. We now offer 1% discount for orders paid with wire-transfers.
PAYPAL: We now accept Paypal payment. If you pay your Paypal account with a credit card, we would suggest to use credit card directly. Paypal orders normally got delayed for one day due to extra confirmation and verification process.
Choose "Paypal from a Check Acct" as payment method on the second order page. Once the order is confirmed, you'll receive an automatic reply to give you instructions on how to pay through Paypal and our Paypal ID. Please use your order number as the reference (subject) of your Paypal payment to easy identification. Products will be shipped promptly only after the fund transfer has been confirmed by PayPal.com and the shipping address is for Paypal confirmed address. If your shipping address is different from what's registered with PayPal, your order will be delayed for order verification.
For all orders we require that the Paypal address be confirmed with Paypal. If an order is placed on an unconfirmed Paypal account we will reject the order / require a different form of payment. This is to protect you and the general public against fraud.
If you don't yet have a PayPal account, you may visit www.paypal.com to open an account. The process of obtaining one and getting the money transferred may take 2-6 business days, which may significantly delay your order.
The products shipped remain the property of Directron.com until paid in full. Any legal expense toward collecting bad debts are buyer's responsibility.
FAQ - Customer Services |
FAQ - Payments |