Contact Us Order Status & Tracking Register & Log In My Cart
Computer Hardware PCs & Barebones Laptops Tablets Electronics Software Tools Deals
Browse Top Categories
Special Offers
Info

Featured Products
Mushkin Ventura Ultra 240GB USB 3.0 Flash Drive, P/N: MKNUFDVU240GB.
Mushkin Ventura Ultra 240GB USB 3.0 Flash Drive, P/N: MKNUFDV...
Only $199.99

LaCie Starck 1TB USB 2.0 3.5in External Desktop Hard Drive, Model: 301888KUA-R. Reconditioned Brown Box
LaCie Starck 1TB USB 2.0 3.5in External Desktop Hard Drive, M...
Only $55.99

Logitech Keyboard Case for iPad 2 Wireless Keyboard, Refurbished. P/N: 920-003402
Logitech Keyboard Case for iPad 2 Wireless Keyboard, Refurbis...
Only $21.99

Home >> Resources | Support >> Statistics >> FAQs >> 

Frequently Asked Questions on Payment

Frequently Asked Questions on Payment


  1. Which payment methods do you accept?
  2. I returned a product last week. When do I expect my refund?
  3. Do you accept COD payment?
  4. How do we get net terms with your company?
  5. You told me you issued a credit two weeks ago, but it's still not shown in my account.
  6. Why do I see two charges on my order?
  7. I see a charge in my statement, but I don't remember buying anything from your company.
  8. How do I do a wire transfer?
  9. I live outside the US. How should I pay for my order?
  10. Do you accept international credit cards?
  11. Do you accept personal checks?
  12. Do you accept purchase orders from government or universities?
  13. Do you accept debit cards?
  14. Where do I send my check for prepay?
  15. When do I expect my order after I mail the check?
  16. Do you accept company check?
  17. May I use my personal credit card and have the order shipped to my work?
  18. I recently moved. My billing address may be incorrect.
  19. May I use my credit card, but have the order shipped to my friend's house?
  20. I returned a product I bought for $100, but only $85 was credited to my account?
  1. Which payment methods do you accept?
    We accept all major credit cards, prepays with wire-transfer, cashier's check and money order, Paypal, purchase orders from major accounts such as government agencies and universities. See our Payment Policies for more details.

    Go to Top

  2. I returned a product last week. When do I expect my refund?
    Our credit department will issue the credit as soon as possible, which normally takes 7-14 business days, depending on our workload. We will send you an e-mail to let you know when and how much the credit was issued. Credit is sometimes delayed because no credit card number is given on the credit request. As a result, we'll have to look through your older order to find the credit card number. Please use the Return for Credit form instead of the RMA form when requesting a credit or refund.

    Go to Top

  3. Do you accept "Collect on Delivery (COD)" payment?
    Sorry, but no. We no longer accept COD payments. COD payments caused too much trouble for us in the past.

    Go to Top

  4. How do we get net terms with your company?
    Net terms are available only to government agencies (federal, state, city and county), universities, colleges, other established academic accounts, and Fortune 1000 corporations. Very rarely we offer net terms to resellers. If you are qualified, you must first fill out the account application form. The approval process may take 5-15 business days depending on how fast your bank and trade references respond to our credit check. Once approved, fax your purchase order to 713-773-9393.

    Go to Top

  5. You told me you issued a credit two days ago, but it's still not shown in my account.
    Our credit history does show that the credit was issued. The credit may take a few days to show up in your account. If it still does not show up in two more days, please let us know so that we can investigate with our credit card processing company to determine what happened. It's very rare that a credit does not get posted by the credit card processing company.

    Go to Top

  6. Why do I see two charges on my order?
    Our online system does not allow more than one charge per order number. If you could confirm that your order was charged twice by faxing us the statement from your bank, we'll issue a credit to correct it right away. In all our years of operation, this has only happened twice.

    Go to Top

  7. I see a charge in my statement, but I don't remember buying anything from your company.
    If you give us your name or other information such as address, we can do a search to see if there is any order placed under your name or shipping address. Confusion often arises after other family member placed the order on your behalf. Some times people just forgot what they ordered a few weeks ago. In these situations, we'll let you know what the order is for and where it was shipped to kindly refresh your memory.

    If indeed you did not authorize the purchase AND the product was shipped to an address/person unknown to you, you should contact your credit card company immediately. It's highly suggested that you cancel your credit card account immediately. We'll cooperate with your credit card company to launch any necessary investigation.

    Go to Top

  8. How do I do a wire transfer?
    Wire transfer is a direct money transfer from your bank to our bank. It is often used for large orders and overseas orders to secure payment quickly. If you choose the wire-transfer option, you'll be given a toll-free number after placing the order to give us a call to get an instruction on how to proceed with the wire transfer.

    Go to Top

  9. I live outside the US. How should I pay for my order?
    Payment is accepted via credit card for orders placed in the US or Canada. Orders origionating from other countries must be pre-paid via wire transfer. Please see the question above for details on wire transfer.

    Go to Top

  10. Do you accept international credit cards?
    Sorry, we only accept credit cards from the US and Canada. See answer above for other countries.

    Go to Top

  11. Do you accept personal checks?
    No, we no longer accept personal checks. Please make arrangement for cashier's check, money order, or other types of payment methods. Note: We do accept payments via PayPal. You can use PayPal to more or less make an electronic check by adding money to your PayPal account and then sending it.

    Go to Top

  12. Do you accept purchase orders from government or universities?
    Yes, we do. You may place an order online first to get the total order amount so that you can get your purchase order issued by your accounting department. Then fax your purchase order to 713-773-9393. Include an e-mail address if you want to receive shipping confirmation for your order. We'll verify the purchase order by phone calls directly to your accounting department.

    Go to Top

  13. Do you accept debit cards?
    Yes, we do. Including commercial, personal, and government debit cards.

    Go to Top

  14. Where do I send my check for prepay?
    Mail your check to: Directron.com Order # xxxxx, 10402 Harwin Drive, Houston, TX 77036. Please mark your order number on the check and on the envelope to avoid any delays in processing your order.

    Go to Top

  15. When do I expect my order after I mail the check?
    We'll ship your order as soon as possible after receiving your check. For cashier's check and money order it will typically shipped within 1-2 business days after receiving your check. For personal and company checks, we'll wait until the checks clear the bank before shipping, which may take 4-8 business days. Once shipped, it would be up to the shipping method and shipping company on when you'll receive the order. It's possible although rarely that your order may be delayed due to stock issues.

    Go to Top

  16. Do you accept company check?
    Yes we do, however if you company isn't part of the Fortune 1000 then we may wait for 4-8 business days for the check to clear the bank before shipping.

    Go to Top

  17. May I use my personal credit card and have the order shipped to my work?
    Yes. However, it will take longer for us to verify the order. To avoid delays, please fill out the online authorization form and fax it to us, http://www.directron.com/authorization.html.

    Go to Top

  18. I recently moved. My billing address may be incorrect.
    To avoid delays, please provide both the old and new addresses. Filling out the online authorization form may help the verification process. http://www.directron.com/authorization.html.

    Go to Top

  19. May I use my credit card, but have the order shipped to my friend's house?
    Yes. This is often useful if you don't have anyone receiving the package during business hours, when you have your friend building a computer for you, or when you are purchasing a gift. Please provide both the shipping and billing addresses and phone numbers. Such orders will require longer verification time. The online authorization form may be helpful: http://www.directron.com/authorization.html.

    Go to Top

  20. I returned a product I bought for $100, but only $85 was credited to my account?
    There may be several reasons for the discrepancy. First, the shipping and labor costs, if any, are not refundable. This is because the shipping charge is never refundable from our shipping companies. Second, there is a restocking fee for most items. The restocking fee is used to recover some of the losses in the product depreciation. Restocking fee is not applicable to several items that we know depreciation does not occur very much within the time frame, such as memory modules.

    Go to Top



    Related Items: | Payment Policies | Other FAQ Pages |
    (ud083002lp)



Customer Feedback through Yahoo!
Join our Newsletter

Shipping Policy Customer Service Payment Policy
  Tracking Orders
  Est. Shipping Cost
  Time-in-Transit Map
  FAQ - Shipping
  Top Reasons for Delays
  UPS, FedEx, Postal Office
  Walk-in Sales
  APO/FPO Orders
  International
 
  Return Rates
  Statistics
  Satisfaction
  Account Applications
  Frequent Errors
  FAQ-Services
  FAQ-Tech Support
  Newsletter
  Order Status
 
  Credit Card via Phone
  Purchase Order
  Prepay, PayPal
  Resellers, VARs
  Corporate/Business
  Educational Government
  Terms & Conditions
  Price & Tax
  FAQ-Payment
 
Directron.NET- Help Desk Directron.ORG - Resources Short Cuts
  Sales Support
  Tech Support
  Knowledge Base
  Customer Service
  Open Forums
  Advanced Search of Help Desk
  How to Choose?
  FAQs, Glossary
  BYO
  Installation
  How to Upgrade?
  Troubleshooting
  Top Sellers
  New Products
  Quiet Computers
  Water Cooling
  Overclocking
  Case Painting
 

Rated 5-Star by Customers thru Yahoo! BBB Online Reliability Program Directron BizRate Ratings Rated 8.38/10 on ResellerRatings Customer Rating & Comments

*Free Standard Shipping* Cooler Master CM Storm Sonuz 3.5mm C...
Only $59.99

LG 20in LED Backlight Monitor 20M35D-B (Black), 1600x900, 5ms...
Only $89.99

LG 22M34D-B 22in Computer LCD Monitor (Black), 5ms, 1920 x 10...
Only $119.99

TrendNet 5-Port 10/100Mbps Fast Ethernet Switch, Model: TE100...
Only $10.99

TRENDnet N300 High Power Easy-N-Range Extender TEW-737HRE (Ve...
Only $31.99

Black OPTI-UPS GNL-P Series Line-Interactive UPS, 1025VA / 61...
Only $109.99

Opti-UPS 575VA/345W Value Series VS-CB 575VA UPS, 3 UPS Outle...
Only $47.99

Adesso iMouse G3 Illuminated USB Gaming Mouse, 800/1200/1600/...
Only $12.99

Adesso AKB-135EB EasyTouch135 3-Color Illuminated Gaming Keyb...
Only $25.99

Aerocool Dead Silence Gaming Cube Case EN52285 (White), 1x 5....
Only $96.99

Black Aerocool StrikeX X-1000 5 Channels Fan Controller, with...
Only $39.99

TP-LINK 300Mbps AV500 WiFi Powerline Extender Starter Kit TL-...
Only $49.99

TP-LINK 150Mbps Wireless N Mini Pocket Router TL-WR710N, IEEE...
Only $22.99

Red vitalASC Ultra Slim Bluetooth 3.0 Keyboard, for iPad, iPh...
Only $27.99

Iview 10in 1024 x 768 TFT Capacitive Touch Screen Tablet PC ...
Only $148.99

*Free Standard Shipping* Dell Latitude 10 ST2E 10.1in IPS Scr...
Only $269.99