Replacement and Substitution Policy

Should an item be out of stock, we reserve the right to replace it with an equal or better product. Typical examples include replacing hard drives with larger ones of the same brand. We also reserve the right to substitute items with different brands of products of equal or better quality with the same or higher prices without additional cost to the customers.

Replacement situations do not happen very often (less than 5%). When it does, we will try to contact customers via e-mail or phone before shipping, although it may not always be possible. To avoid delays and for items that substitution issue often arises, customers may choose the Yes or No to the "Substitution OK" option, for items that substitution may occur. Alternatively, customers placing orders may leave a message in the comment section to indicate whether replacement/substitution is acceptable.

Substitution will be done with items that are of equal specification, quality, brand and price whenever possible. If there is a price difference, Directron.com will refund the difference.