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Restocking Fees


Restocking Fees


No Restocking Fee For Unopened Items or Items in New Resellable Condition

Directron is happy to offer customers no restocking fees for any returned items that is unopened and in new resellable condition. Unlike other large online retailers, we want customers to enjoy their shopping experience with us and make it as fee free and hassle free as possible.

Non-Refundable Items

The following items are not refundable even if returned within the time limits:

  • Shipping charge
  • Labor charge for systems and testing
  • Opened software
  • Opened and used cases (chassis)
  • Any items that are defaced or physically damaged by end-users. We reserve the right to check the conditions of the returned items before issuing a refund
  • Any items that become non-functional due to user error or virus
  • Clearance items that are marked as non-refundable
  • Any items that have the warranty label/mark removed by customer that cannot be verified as our products
  • Any items that do not have a matching serial number between the product and the original receipt
  • Any retail boxed items returned without the original retail box, manual, driver CD/diskette, or cable set
  • Memory and processors returned after 7 days
  • Any items other than memory and CPUs returned after 30 days

    Items with 15% Restocking Fee (Must be returned in 30-days)

    We charge a 15% restocking fee for the following items:

  • Standard OEM memory modules (must be returned in 7 days)
  • OEM sound cards
  • OEM modems
  • OEM network cards
  • OEM Microprocessors (CPUs) (must be returned in 7 days)
  • <$100 Video cards
  • OEM Floppy, CD-ROM, and DVD-ROM drives
  • Opened hard drives (with broken anti-static bag)
  • Opened speakers without subwoofers
  • Unused LCD monitors (due to poor box condition for resale)
  • Keyboards and mice

    Items with 20% Restocking Fee (Must be returned in 30-days)

    We charge a 20% restocking fee for the following items:

  • Unused cases (due to poor box condition for resale)

    Items with 30% Restocking Fee (Must be returned in 30-days)

    Depreciation and thus our cost are the highest for these returns, for which 30% restocking fee applies:

  • All systems
  • Opened, retail boxed microprocessors, memory
  • Used, tested, and mounted motherboards
  • Used and mounted cases
  • Used and mounted keyboards, mice
  • Used, tested and mounted high-end video cards (>$100 items)
  • Unused CRT monitors (due to poor box condition for resale)
  • Proprietary memory modules such as those for notebooks and printers
  • Used, retail boxed tape drives
  • Opened speakers with subwoofers
  • Opened printers and scanners
  • Used, retail boxed CD-ROM, DVD-ROM, and CD-RW drives

    Besides restocking fee, Directron.com charges the following service fees if applicable:

  • $10 for using customer's shipping account
  • $27 Labor for assembling a system without operating system
  • $39 Labor for assembling a system with operating system

    Related Items: | Discrepancy Report | Shipping Damage Report | RMA | Return for Credit |



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