About Us Contact Us Order Status & Tracking Register & Log In My Cart
Computer Hardware PCs & Barebones Laptops Tablets Electronics Software Tools Deals
Browse Top Categories
Special Offers
Info

Featured Products
*Free Economy Shipping* iView CyberPad iView-788TPC 7in 8GB Tablet Quad Core 1GB RAM Android 4.2
*Free Economy Shipping* iView CyberPad iView-788TPC 7in 8GB T...
Only $69.99

Mushkin Blackline 16GB (2x8GB) 240-Pin DDR3 1600MHz (PC3-12800) Dual Channel Kit Desktop Memory 997112, 9-9-9-24, 1.35V, w/ Ridgeback Heatsink
Mushkin Blackline 16GB (2x8GB) 240-Pin DDR3 1600MHz (PC3-1280...
Only $159.99

*Free Economy Shipping* Gray/Black Targus Notebook Slip Case CVR200 fit up to 16-inch Laptop, Neoprene Material
*Free Economy Shipping* Gray/Black Targus Notebook Slip Case ...
Only $9.99

Logitech Keyboard Case for iPad 2 Wireless Keyboard, Refurbished. P/N: 920-003402
Logitech Keyboard Case for iPad 2 Wireless Keyboard, Refurbis...
Only $19.99

Zeikos 50in Professional Photo / Video Tripod, 3-Way Fluid Panhead, Model: ZE-TR26A
Zeikos 50in Professional Photo / Video Tripod, 3-Way Fluid Pa...
Only $6.77

Home >> Discounts | Services >> Customer Services >> 

Restocking Fees


Restocking Fees


We offer conditional 7-day money back guarantee for CPU and memory, and 30-day money back guarantee for most other items. The conditions include non-refundable items and restocking fee. Why restocking fee? We do not want to profit by selling low-quality products and charging high restocking fees. However, restocking fees become necessary in order for us to keep our costs and prices down. A majority of customers never return items. When items are returned in non-resellable conditions, we have to sell them as used and below costs. If not paid by those who returned them, the additional costs had to be "shared" by others, which we believe are not fair. We choose to keep our prices down by charging a restocking fee to non-defective, non-fault returns. We try to keep the restocking fee as low as possible and in line with the cost associated with the return. Therefore, we have devised the following rules to determine the restocking fee:

Non-Refundable Items

The following items are not refundable even if returned within the time limits:

  • Shipping charge
  • Labor charge for systems and testing
  • Opened software
  • Opened and used cases (chassis)
  • Any items that are defaced or physically damaged by end-users. We reserve the right to check the conditions of the returned items before issuing a refund
  • Any items that become non-functional due to user error or virus
  • Clearance items that are marked as non-refundable
  • Any items that have the warranty label/mark removed by customer that cannot be verified as our products
  • Any items that do not have a matching serial number between the product and the original receipt
  • Any retail boxed items returned without the original retail box, manual, driver CD/diskette, or cable set
  • Memory and processors returned after 7 days
  • Any items other than memory and CPUs returned after 30 days

    Items with 0% Restocking Fee

  • No restocking fee for items that are returned due to our shipping error or shipping damage. We reserve the right to confirm the error. A Discrepancy Report or Shipping Damage Report must be filed within 7 days.

    A restocking fee is applicable whenever the return is due to "Wrong item ordered," "Customer does not like the product," "Item no longer needed," or "Couldn't get it to work." The actual restocking fee depends on the item and its returned conditions as outlined below:

    Items with 15% Restocking Fee (Must be returned in 30-days)

    We charge a 15% restocking fee for the following items:

  • Standard OEM memory modules (must be returned in 7 days)
  • OEM sound cards
  • OEM modems
  • OEM network cards
  • OEM Microprocessors (CPUs) (must be returned in 7 days)
  • <$100 Video cards
  • OEM Floppy, CD-ROM, and DVD-ROM drives
  • Opened hard drives (with broken anti-static bag)
  • Opened speakers without subwoofers
  • Unused LCD monitors (due to poor box condition for resale)
  • Keyboards and mice

    Items with 20% Restocking Fee (Must be returned in 30-days)

    We charge a 20% restocking fee for the following items:

  • Unused cases (due to poor box condition for resale)

    Items with 30% Restocking Fee (Must be returned in 30-days)

    Depreciation and thus our cost are the highest for these returns, for which 30% restocking fee applies:

  • All systems
  • Opened, retail boxed microprocessors, memory
  • Used, tested, and mounted motherboards
  • Used and mounted cases
  • Used and mounted keyboards, mice
  • Used, tested and mounted high-end video cards (>$100 items)
  • Unused CRT monitors (due to poor box condition for resale)
  • Proprietary memory modules such as those for notebooks and printers
  • Used, retail boxed tape drives
  • Opened speakers with subwoofers
  • Opened printers and scanners
  • Used, retail boxed CD-ROM, DVD-ROM, and CD-RW drives

    Besides restocking fee, Directron.com charges the following service fees if applicable:

  • $10 for using customer's shipping account
  • $27 Labor for assembling a system without operating system
  • $39 Labor for assembling a system with operating system

    Related Items: | Discrepancy Report | Shipping Damage Report | RMA | Return for Credit |



  • Customer Feedback through Yahoo!
    Join our Newsletter

    Shipping Policy Customer Service Payment Policy
      Tracking Orders
      Est. Shipping Cost
      Time-in-Transit Map
      FAQ - Shipping
      Top Reasons for Delays
      UPS, FedEx, Postal Office
      Walk-in Sales
      APO/FPO Orders
      International
     
      Return Rates
      Statistics
      Satisfaction
      Account Applications
      Frequent Errors
      FAQ-Services
      FAQ-Tech Support
      Newsletter
      Order Status
     
      Credit Card via Phone
      Purchase Order
      Prepay, PayPal
      Resellers, VARs
      Corporate/Business
      Educational Government
      Terms & Conditions
      Price & Tax
      FAQ-Payment
     
    Directron.NET- Help Desk Directron.ORG - Resources Short Cuts
      Sales Support
      Tech Support
      Knowledge Base
      Customer Service
      Open Forums
      Advanced Search of Help Desk
      How to Choose?
      FAQs, Glossary
      BYO
      Installation
      How to Upgrade?
      Troubleshooting
      Top Sellers
      New Products
      Quiet Computers
      Water Cooling
      Overclocking
      Case Painting
     

    Directron Facebook Directron Twitter Directron Google+ Directron RSS Feed Directron YouTube Directron Newsletter Sign Up

    Rated 5-Star by Customers thru Yahoo! BBB Online Reliability Program Directron BizRate Ratings Rated 8.38/10 on ResellerRatings




    Copyright (c) 1997-2014 Directron.com, Houston, Texas. Prime Systems
     
    *Free Economy Shipping* Microsoft Office 2013 Home / Student ...
    Only $119.99

    Apex SuperCase DM317 Desktop Case 275W Power Supply, micro AT...
    Only $41.99

    Black XION mATX/Mini ITX Slim Desktop Case XON-720P-BK, 1x 5....
    Only $36.99

    NZXT ATX Mid Tower SECC Computer Case CA-S340W-W1, Filter, Si...
    Only $64.99

    Black Thermaltake VO545A1N2U SECC ATX Mid Tower Computer Case...
    Only $46.99

    Black iStarUSA 3 x 5.25in to 4 x 3.5in SAS / SATA Trayless Ho...
    Only $71.99

    Winsis WT-02 Mini-ITX Computer Case, 1x 5.25in Bay, w/ 250W T...
    Only $42.99

    Razer RZ01-00120400-R3U1 Mamba Rechargable Wireless PC Laser ...
    Only $104.99

    Razer RZ01-00151700-W1M1 DeathAdder Wired PC Gaming Mouse, Le...
    Only $44.99

    Razer RZ02-01070800-R3M1 Goliathus 2014 Extended CONTROL Soft...
    Only $26.99

    Razer RZ01-01050100-R3M1 Naga 2014 Left Handed MMO Gaming Mou...
    Only $63.99

    ENERMAX REVOLUTION X't ERX730AWT 730W ATX12V 80 PLUS GOLD Cer...
    Only $115.99

    Enermax REVOLUTION X't 530W ATX12V Modular Power Supply ERX53...
    Only $89.99

    *$3 Instant Rebate* CoolMax ZU Series 500W ATX12V 2.3 / EPS12...
    Only $49.99

    *$10 Instant Rebate* CoolMax CTI-600B 600W Computer Power Sup...
    Only $49.99

    *Free Economy Shipping* Energen Enerbolt 3.1A Dual USB Car Ch...
    Only $7.99