Contact Us Order Status & Tracking Register & Log In My Cart
Computer Hardware PCs & Barebones Laptops Tablets Electronics Software Tools Deals
Browse Top Categories
Special Offers
Info

Featured Products
Mushkin Ventura Ultra 240GB USB 3.0 Flash Drive, P/N: MKNUFDVU240GB.
Mushkin Ventura Ultra 240GB USB 3.0 Flash Drive, P/N: MKNUFDV...
Only $199.99

LaCie Starck 1TB USB 2.0 3.5in External Desktop Hard Drive, Model: 301888KUA-R. Reconditioned Brown Box
LaCie Starck 1TB USB 2.0 3.5in External Desktop Hard Drive, M...
Only $57.97

Logitech Keyboard Case for iPad 2 Wireless Keyboard, Refurbished. P/N: 920-003402
Logitech Keyboard Case for iPad 2 Wireless Keyboard, Refurbis...
Only $21.99

Home >> Discounts | Services >> Customer Services >> 

Restocking Fees


Restocking Fees


We offer conditional 7-day money back guarantee for CPU and memory, and 30-day money back guarantee for most other items. The conditions include non-refundable items and restocking fee. Why restocking fee? We do not want to profit by selling low-quality products and charging high restocking fees. However, restocking fees become necessary in order for us to keep our costs and prices down. A majority of customers never return items. When items are returned in non-resellable conditions, we have to sell them as used and below costs. If not paid by those who returned them, the additional costs had to be "shared" by others, which we believe are not fair. We choose to keep our prices down by charging a restocking fee to non-defective, non-fault returns. We try to keep the restocking fee as low as possible and in line with the cost associated with the return. Therefore, we have devised the following rules to determine the restocking fee:

Non-Refundable Items

The following items are not refundable even if returned within the time limits:

  • Shipping charge
  • Labor charge for systems and testing
  • Opened software
  • Opened and used cases (chassis)
  • Any items that are defaced or physically damaged by end-users. We reserve the right to check the conditions of the returned items before issuing a refund
  • Any items that become non-functional due to user error or virus
  • Clearance items that are marked as non-refundable
  • Any items that have the warranty label/mark removed by customer that cannot be verified as our products
  • Any items that do not have a matching serial number between the product and the original receipt
  • Any retail boxed items returned without the original retail box, manual, driver CD/diskette, or cable set
  • Memory and processors returned after 7 days
  • Any items other than memory and CPUs returned after 30 days

    Items with 0% Restocking Fee

  • No restocking fee for items that are returned due to our shipping error or shipping damage. We reserve the right to confirm the error. A Discrepancy Report or Shipping Damage Report must be filed within 7 days.

    A restocking fee is applicable whenever the return is due to "Wrong item ordered," "Customer does not like the product," "Item no longer needed," or "Couldn't get it to work." The actual restocking fee depends on the item and its returned conditions as outlined below:

    Items with 15% Restocking Fee (Must be returned in 30-days)

    We charge a 15% restocking fee for the following items:

  • Standard OEM memory modules (must be returned in 7 days)
  • OEM sound cards
  • OEM modems
  • OEM network cards
  • OEM Microprocessors (CPUs) (must be returned in 7 days)
  • <$100 Video cards
  • OEM Floppy, CD-ROM, and DVD-ROM drives
  • Opened hard drives (with broken anti-static bag)
  • Opened speakers without subwoofers
  • Unused LCD monitors (due to poor box condition for resale)
  • Keyboards and mice

    Items with 20% Restocking Fee (Must be returned in 30-days)

    We charge a 20% restocking fee for the following items:

  • Unused cases (due to poor box condition for resale)

    Items with 30% Restocking Fee (Must be returned in 30-days)

    Depreciation and thus our cost are the highest for these returns, for which 30% restocking fee applies:

  • All systems
  • Opened, retail boxed microprocessors, memory
  • Used, tested, and mounted motherboards
  • Used and mounted cases
  • Used and mounted keyboards, mice
  • Used, tested and mounted high-end video cards (>$100 items)
  • Unused CRT monitors (due to poor box condition for resale)
  • Proprietary memory modules such as those for notebooks and printers
  • Used, retail boxed tape drives
  • Opened speakers with subwoofers
  • Opened printers and scanners
  • Used, retail boxed CD-ROM, DVD-ROM, and CD-RW drives

    Besides restocking fee, Directron.com charges the following service fees if applicable:

  • $10 for using customer's shipping account
  • $27 Labor for assembling a system without operating system
  • $39 Labor for assembling a system with operating system

    Related Items: | Discrepancy Report | Shipping Damage Report | RMA | Return for Credit |



  • Customer Feedback through Yahoo!
    Join our Newsletter

    Shipping Policy Customer Service Payment Policy
      Tracking Orders
      Est. Shipping Cost
      Time-in-Transit Map
      FAQ - Shipping
      Top Reasons for Delays
      UPS, FedEx, Postal Office
      Walk-in Sales
      APO/FPO Orders
      International
     
      Return Rates
      Statistics
      Satisfaction
      Account Applications
      Frequent Errors
      FAQ-Services
      FAQ-Tech Support
      Newsletter
      Order Status
     
      Credit Card via Phone
      Purchase Order
      Prepay, PayPal
      Resellers, VARs
      Corporate/Business
      Educational Government
      Terms & Conditions
      Price & Tax
      FAQ-Payment
     
    Directron.NET- Help Desk Directron.ORG - Resources Short Cuts
      Sales Support
      Tech Support
      Knowledge Base
      Customer Service
      Open Forums
      Advanced Search of Help Desk
      How to Choose?
      FAQs, Glossary
      BYO
      Installation
      How to Upgrade?
      Troubleshooting
      Top Sellers
      New Products
      Quiet Computers
      Water Cooling
      Overclocking
      Case Painting
     

    Rated 5-Star by Customers thru Yahoo! BBB Online Reliability Program Directron BizRate Ratings Rated 8.38/10 on ResellerRatings Customer Rating & Comments

    PNY HP 16GB Hi-Speed Secure Digital High Capacity (SDHC) Flas...
    Only $8.48

    LTS CMR8273 42 pcs IR LEDs IP66 Weather-proof Aluminum Bulle...
    Only $74.99

    Beige APC Back-UPS CS Uninterruptible Power Supply BK500, 300...
    Only $90.99

    Black/Blue Cooler Master Elite 311 ATX Mid-Tower Computer Cas...
    Only $36.99

    Black/Blue Cooler Master Elite 311 Mid-tower Computer Case, ...
    Only $53.99

    Logitech M600 Wireless Optical Touch Mouse, Unifying Receiver...
    Only $10.99

    HP x4000 Butterfly 2.4GHz Wireless Mouse H2F49AA#ABC, 1600 CP...
    Only $10.99

    *Free Standard Shipping* Dell Latitude 10 ST2E 10.1in IPS Scr...
    Only $279.99

    Dell Carrying Case for 10in Tablet (Black), Scratch-proof, Po...
    Only $12.99

    Opti-UPS 575VA/345W Value Series VS-CB 575VA UPS, 3 UPS Outle...
    Only $47.99

    OPTI-UPS Stabilizer Series 2000 Voltage Regulator, 1000Watts...
    Only $32.99

    LTS CMR5170 SONY Effio-E DSP Weather-proof Bullet Camera, SON...
    Only $89.99

    Hanns.G HT231HPBU 23in Multi-Touch Widescreen LED Monitor, 5m...
    Only $234.99

    Ricoh SP 204SN Monochrome Multifunction Laser Printer, 1200 x...
    Only $99.99

    Iview 2.5in / 3.5in SATA to USB 3.0 Hard Drive Docking Statio...
    Only $29.99

    Belkin Play Wireless USB Adapter, up to 300 Mbps, Model: F7D4...
    Only $19.89