 | Accessories & Tools | | Cables & Adapters | | Cases & Fans | | Cases-Small Footprint | | Case Mods & Lights | | CD, DVD, FD & Storage | | Cooling, Watercooling | | CPUs & Overclocking | | Gaming Gear, Games | | Hard Drive, Controller | | Keyboards, Mice, Input | | Laptops & Notebooks | | Memory, USB Drives | | Modems & Low Profile | | Monitors, LCD & KVM | | Motherboards, RAID | | Network & Wireless | | Power Supplies, UPS | | Printers, Scanners | | Quiet PC, Parts for | | Servers, SCSI, Blade | | Software & Training | | Sound, Speakers, MP3 | | Systems-Desktop,PDA | | Video Cards, Camera |
| |  | |
Restocking FeesWe offer conditional 7-day money back guarantee for CPU and memory, and 30-day money back guarantee for most other items. The conditions include non-refundable items and restocking fee. Why restocking fee? We do not want to profit by selling low-quality products and charging high restocking fees. However, restocking fees become necessary in order for us to keep our costs and prices down. A majority of customers never return items. When items are returned in non-resellable conditions, we have to sell them as used and below costs. If not paid by those who returned them, the additional costs had to be "shared" by others, which we believe are not fair. We choose to keep our prices down by charging a restocking fee to non-defective, non-fault returns. We try to keep the restocking fee as low as possible and in line with the cost associated with the return. Therefore, we have devised the following rules to determine the restocking fee:
Non-Refundable Items
The following items are not refundable even if returned within the time limits:
Shipping charge
Labor charge for systems and testing
Opened software
Opened and used cases (chassis)
Any items that are defaced or physically damaged by end-users. We reserve the right to check the conditions of the returned items before issuing a refund
Any items that become non-functional due to user error or virus
Clearance items that are marked as non-refundable
Any items that have the warranty label/mark removed by customer that cannot be verified as our products
Any items that do not have a matching serial number between the product and the original receipt
Any retail boxed items returned without the original retail box, manual, driver CD/diskette, or cable set
Memory and processors returned after 7 days
Any items other than memory and CPUs returned after 30 days
Items with 0% Restocking Fee
No restocking fee for items that are returned due to our shipping error or shipping damage. We reserve the right to confirm the error. A Discrepancy Report or Shipping Damage Report must be filed within 7 days.
A restocking fee is applicable whenever the return is due to "Wrong item ordered," "Customer does not like the product," "Item no longer needed," or "Couldn't get it to work." The actual restocking fee depends on the item and its returned conditions as outlined below:
Items with 15% Restocking Fee (Must be returned in 30-days)
We charge a 15% restocking fee for the following items:
Standard OEM memory modules (must be returned in 7 days)
OEM sound cards
OEM modems
OEM network cards
OEM Microprocessors (CPUs) (must be returned in 7 days)
<$100 Video cards
OEM Floppy, CD-ROM, and DVD-ROM drives
Opened hard drives (with broken anti-static bag)
Opened speakers without subwoofers
Unused LCD monitors (due to poor box condition for resale)
Keyboards and mice
Items with 20% Restocking Fee (Must be returned in 30-days)
We charge a 20% restocking fee for the following items:
Unused cases (due to poor box condition for resale)
Items with 30% Restocking Fee (Must be returned in 30-days)
Depreciation and thus our cost are the highest for these returns, for which 30% restocking fee applies:
All systems
Opened, retail boxed microprocessors, memory
Used, tested, and mounted motherboards
Used and mounted cases
Used and mounted keyboards, mice
Used, tested and mounted high-end video cards (>$100 items)
Unused CRT monitors (due to poor box condition for resale)
Proprietary memory modules such as those for notebooks and printers
Used, retail boxed tape drives
Opened speakers with subwoofers
Opened printers and scanners
Used, retail boxed CD-ROM, DVD-ROM, and CD-RW drives
Besides restocking fee, Directron.com charges the following service fees if applicable:
$10 for using customer's shipping account
$27 Labor for assembling a system without operating system
$39 Labor for assembling a system with operating system
Related Items: | Discrepancy Report | Shipping Damage Report | RMA | Return for Credit |
|
|
Shipping Policy |
|
Customer Services |
|
Payment Policy |
|
|
Est. Shipping
Cost
Time-in-Transit Map
FAQ - Shipping
Top Reasons for
Delays
UPS,
FedEx,
Postal
Office
Walk-in Sales
APO/FPO Shipping
International
Tracking Orders |
Return Rates
Store Statistics
Customer Satisfaction
Account Applications
Frequent Errors
FAQ-Services
FAQ-Tech Support
Newsletter
Order Status |
Credit Card via Phone
Purchase Order
Prepay, PayPal
Resellers
Corporate
Schools,
Government
Terms & Conditions
Price & Tax
FAQ-Payment
|
|
Top Brands |
|
Abit,
Acer,
AMD, Antec,
AOpen,
Asus,
ATI,
Biostar,
Buffalo,
Cooler Master, Corsair, Creative, Dell, D-Link,
Enermax,
FSP,
Gigabyte,
Hauppauge,
HP,
Intel,
InWin,
Kingston,
Lenovo,
Lian-Li,
Linksys,
Lite-On,
Logisys,
Logitech,
Maxtor,
Microsoft,
MSI,
Mushkin,
Netgear,
OCZ,
Seagate,
Shuttle,
Sony,
SuperMicro,
ThermalTake,
Vantec,
ViewSonic,
Western Digital,
XFX,
Zalman.
|
Have a question about our products, services or technical issues?
Find the answer instantly! Type your question or key words in English:
95% email/ phone questions already have answers on our web site.
|
Copyright (c) 1997-2008 Directron.com, Inc., Houston, Texas
Buy -
Sell -
Trade -
Build -
Repair -
Upgrade -
Help -
Troubleshoot -
Shopping
Computers -
Laptops -
Servers -
Hardware -
Parts -
Software -
Peripherals -
Services
High Quality -
Low Prices -
Discount Shop -
Large Selection -
Free Products -
Fast Shipping
Affiliates: Dallas Computer Store - San Antonio Computer Store - K12 Education Computer Systems |
| | |
Customer Feedback through Yahoo!