Return Merchandise Authorization (RMA) Policy

Please read Warranty Policy first before sending items back to us. If you believe that the product you received is defective and your warranty has not expired, you must first send an online RMA request to obtain a RMA number as if you are placing a new order. The RMA Order number will allow us to track your return much easier and faster. After receiving your RMA order number, pack the defective item(s) very well with all the original packaging and supporting materials such as cables, manuals, and drivers, a copy of the original invoice, and a copy of the RMA Return Request Confirmation. Customers are responsible for the shipping cost of shipping items back to us. If you think you can meet these requirements, no phone call or e-mail is necessary. If necessary, please use our Help Desk for customer service support. Ship the item(s) to:

Customer must package the products properly. Directron.com is NOT responsible for any damage to the products during transit by the shipping company. Damaged items are not eligible for warranty or money back guarantee. All electronic parts should be wrapped in anti-static plastic bags and shock-resistant bubble-wrap. There should be at least one inch of cushioning material such as peanuts between the item and the walls of the box.

We suggest that customers obtain a receipt for any packages shipped back to us. Directron.com is NOT responsible for any package lost during shipping.

The time it takes for us to send you the replacement products depends on several factors. (1) What kind of products. (2) What caused the defects? (3) How fast our vendor/manufacturer would send us the replacement. (4) Whether it's a repair or a replacement. (5) How long have you received the product?

For some categories of products, such as floppy drive, cables, accessories, a replacement of the same or equal item will normally be shipped to you within 1-7 business days after the defective item is received.

For items such as motherboards, video cards, and systems, the replacement/repaired unit will be shipped within 1-7 business days if you received the product within the last 30 days. For items that you have received for more than 30 days, the replacement/repair process may take up to one full month since we have often to wait for the vendors to complete the replacement/repairment work. In such situations, we would strongly encourage customers to contact the original manufacturer of the product for a direct replacement.

Directron.com is responsible for the cost of shipping the replaced item back to customers via UPS Ground. Customer will be responsible for upgrades to UPS Next-day air, 2nd-day air, or 3-day select. Directron.com does not offer cross-shipping.

To speed up receiving the replacement parts, customers may order the same item (part only) to replace a defective one and send the defective one back for credit if the defective item was purchased within 30 days AND the item is NOT system, CPU, or memory. Again, the normal shipping method is UPS Ground. Customer must pay for any shipping upgrades. Please do not use this procedure on systems, processors, or memory modules.

Notes: (1) No e-mail or phone call is necessary to return an item! (2) Read and follow the instructions on the return pages carefully. (3) Directron.com is not responsible for any damage to parts or injury to person or property as a result of using our products or as a result of a defective product. For instance, we are not responsible when a motherboard may be damaged due to a defective power supply. Your best recourse in such situations is to contact the manufacturer. (4) By placing an order with Directron.com, you indicate that you already read this return policy and agree with it. (5) Directron.com is a distributor. We cannot test all products. Although products are under warranty, you should consider having your products tested before shipping to avoid dead-on-arrival (DOA). (6) If you return a product as defective we will test it. If we find that it is not defective then a Restocking fee may be added. No restocking fee will be added if the product is defective. (ud022703mp)