Return Merchandise Authorization

1. Please read our Return Policy or FAQ about Customer Services first.
2. Once you fill out the form below, add this item to the shopping basket as if you are placing a new order. If you are returning multiple products you may add this item several times to your shopping basket.
3. Do not order other products with this request since it may confuse us what to do when we receive the order. File RMA request and new orders separately.
4. You must select Return Authorization as the payment method to avoid credit card information on the 2nd order page. Please leave a credit card number if you expect a refund.
5. You may select RMA, Ground or USPS Return Shipping as the shipping method and the shipping cost should be zero.
6. Please ignore the shipping charge for RMA if "UPS Ground" or other shipping method is selected. We are responsible for shipping the replacement back to you by UPS Ground or USPS if the item is still under warranty. Customers are responsible for any shipping upgrades if requested. Please leave a note in the comment section of the 2nd order page if necessary.
   
   
7. Once the RMA request order is sent, the new order number is your RMA number. Please make a note of that number. We'll use it to ship the replacement items and for future references. Print a copy of the online order confirmation or subsequent e-mail confirmation. Enclose a copy of the confirmation with your returned item.
8. Pack the item(s) well and ship them to:
   
   Directron.com, RMA #______ for Order #_______
   10402 Harwin Drive
   Houston, Texas 77036
   
   
9. The time it takes for us to send you the replacement products depends on several factors. (1) What kind of products. (2) What caused the defects? (3) How fast our vendor/manufacturer would send us the replacement. (4) Whether it's a repair or a replacement. (5) How long it takes us to receive a product.
   
   For some categories of products, such as floppy drive, cables, accessories, a replacement of the same or equal item will normally be shipped to you within 1-7 business days after the defective item is received.
   
   For items such as motherboards, video cards, and systems, the replacement/repaired unit will be shipped within 1-7 business days if you received the product within the last 30 days. For items that you have had for more than 30 days, the replacement/repair process may take up to one full month since we have often to wait for the vendors to complete the replacement/repairment work. In such situations, we would strongly encourage customers to contact the original manufacturer of the product for a direct replacement.
   
   
10. If the return is a result of Directron.com's mistake, please click here or file a Discrepancy Report only if it is within 7 days after receiving it.
11. If the return is due to damage during shipping, you may file a Shipping Damage Report if it was received within 7 days.
12. To receive a replacement fast, customer can simply order the identical item online and send the defected item back to us for additional replacement or credit if it was received within 30-days for most items or 7 days for processors and memory. However, you'll have to pay shipping twice this way.
    
    
13. Processors & memory have 7-day and most other items have 30-day time limit for returning for credit/refund. Software only has a 30-day warranty. No credit for opened software. Most items have one-year warranty. Some OEM processors have only 30-day warranty.
14. Restocking fee may apply to certain items if returned for credit.
15. Replacement is for equal or better item only. Upgrades are allowed only for items received within last 30 days.
16. Once the replacement item is shipped, you will receive an e-mail confirmation. You may track the shipment with your new Order/RMA number.
17. Directron.com reserves the right to verify and confirm that the item was purchased from us and the defect was indeed due to manufacturer defect but not due to physical damage, virus, user error or other cause that void warranty.
18. For status and questions, please post them in our Help Desk or send us an e-mail. (Remove _NOSPAM manually)

Return Merchandise Authorization (RMA) Request

• *Item Make, Model, Description, Size, Color...:
• *Item Part Number:
• *Original Order Date:
• *Order Number:
• Reason for returning:  Wrong item ordered Wrong description online Do not like the product Can't get it to work Manufacturer defect or DOA Damaged during shipping Wrong item sent
• More Details:
  
• Action you want us to take:  Send replacement if within warranty Repair and ship back Upgrade or downgrade to a different item None