Return for Credit (RFC)

1. Please read our Return Policy or FAQ about Customer Services first.
2. Once you fill out the form below, add this item to the shopping basket as if you are placing a new order. If you are returning multiple products you may add this item several times to your shopping basket.
3. Do not order other products with this request since it may confuse us what to do when we receive the order. File return requests and new orders separately.
4. If the original order was paid with a credit card, please enter the credit card number on the 2nd order page so that the credit will be applied correctly. If you paid with a check, you may select Return Authorization as the payment method to avoid credit card information on the order page.
5. Please select "RMA, Ground Shipping" as shipping method. The shipping cost should be zero. Please ignore the shipping charge for this item if other shipping method is selected.
   
   
6. Once the RFC order is sent, the new order number is your RFC number. Please take a note of that number. We'll use it for future references. Print a copy of the online order confirmation or subsequent e-mail confirmation. Enclose a copy of the confirmation with your returned item.
7. Pack the item(s) well and ship them to:
   
   Directron.com, RFC #______ for Order #_______
   10402 Harwin Drive
   Houston, Texas 77036
   
   
8. We'll issue the credit to your credit card or send you a refund check with 7-14 business days after receiving the returned item and verification.
   
   
9. If the return is a result of Directron.com's mistake, please click here or file a Discrepancy Report only if it is within 7 days after receiving it.
10. If the return is due to damage during shipping, you may file a Shipping Damage Report if it was received within 7 days.
    
    
11. Please note: No credit or refund if the item was received 30 days ago. No credit for opened software. We will return the item back to you if it does not qualify for credit.
12. Restocking fee may apply to certain items if returned for credit. Most items will have 15% restocking fee.
13. You will receive an e-mail notification for the credit amount once issued.
14. Directron.com reserves the right to verify and confirm that the item was purchased from us before issuing the credit.
15. For credit status and questions, please e-mail to: credit_NOSPAM@directron.us

Return for Credit (RFC) Request

• *Item Make, Model, Description, Size, Color...:
• *Original Order Date:
• *Date Order Received (Must be within last 30 days):
• *Order Number:
• Reason for returning:  Wrong item ordered Do not like the product Can't get it to work Manufacturer defect or DOA Damaged during shipping Wrong item sent
• More Details:
  
• Action you want us to take:  Credit excl. shipping if within 30-days, restocking fee may apply None
• Have you contacted our tech support?:  Yes No
• If no, do you want us to contact you?:  Yes No
  
  

Customer Feedback through Yahoo!
	Join our Newsletter