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| Home >> Policies | Feedback >> Customer Feedback >> |
Customer Feedback on Our ServicesThese are feedbacks from customers via e-mail and the order comment section. Feedback through Yahoo! rating system is published elsewhere. We no longer publish customer feedback on this page. Please use our forum instead."I have always been satisfied with directron. Their speed and accuracy has impressed me and never needed to contact them for support." "I didn't have any interaction with your company except for making the order. That's a good thing since it would normally be to complain. I was happy with your service and so far with the hard disk mobile racks that I bought. "Another thing I liked was your web site. There was enough information to satisfy me and your site was easy to navigate. I'll be looking to your site in the future for other purchases." --Mark W. "Hi my name is Ryan Stover and i just ordered the wireless keyboard off you guys. I just want to take a few minuted to tell you guys that i was very impressed with this business and i want to make not of the delivery. I asked for overnight and i got it and i love the tracking devices...thanks alot, ryan" "I Have to say I am impressed. As an E-tailer I am also envious! Your organization seems to be "top notch". My order arrived in less than 4 days and was perfect! Thanks again, and that big order is coming!" -- Aaron C. "I am delighted at the level of service I received from directron, product arrived at my location as promised at a great unbeatable price. I am looking forward towards my next purchase from your web-site. Thanks" --Sami K. "thank you for not ripping me off. i appreciate your price on your products. i purchased my motherboard and athlon processor with bz???.com and they were charging separate on their fans and heat sinks. they charged 24.00 for the unit plus 17.00 s/h." --Richardson "Dear sales team, This is my first on-line purchase, and I must admit, it couldn't have been easier. you provided fast and excellent service. I was amazed that my order was delivered so quickly! Thanks, and keep up the good work!" -- David "Greetings, I am new to internet shopping. When I placed my order for Corel WordPerfect Office 2000, I was a little apprehensive. I commend you for your prompt service. My order was filled fast, and it was easy to track. Your prices are more than competitive. I want to thank you." --Roger "This feedback is being generated 'cuz of your request for feedback...so there! Got the new drives in about a week. Work great! Not so cramped anymore in that little box...I can breath again (so can my wife). Great value too. Thanks." --Don "Dear Directron, Thank you for your follow up letter. I also belive that this is a good way to improve services, and conitune good customer relations. You sent my card in a good timly manner, and it was very well protected. I don't know if I'll be needing hardware anytime soon, but if I do I'll keep you in mind. Thanks," --Brett "The way you conduct business on the web should be a model for all ebusiness. You should be able to look in websters dictionary under ebuisness and it should say "See Directron". you have "THE" easiest site to order and the best feedback on my order of any site i have ever visited. Keep up the good work." --Mark H. "I am very pleased with the products I have received as well as the service. I had to call Directron directly because of an error made in the shipment. (nothing serious) The salesperson I talked to was EXTREMELY helpful in satisfying my request. This person even called back two days later to let me know the order had been shipped out the following day. This experience will bring me back to Directron for future orders as well as my friends. Thank you very much." --Bill S. "Thank you for your quick service and great product! Your organization has clearly been one of the best people I have purchase products with the last two years." --Kenneth S. "Thank you for your follow-up. We have received our order and everything is fine. Best regards," --Joe G. "this is my 2nd or 3rd order from here and you have been great... I am glad I found an online merchant with good prices and reliable service! Thanks!" --Lee T. "Best Value I could find on the net!!" --Michael R. "Just thought you would like to know how much I appreciated my first experience with shopping on your web site. It is put together well, and highly informative. I shop a lot with pricewatch, so dealing with various computer web sites is a must for me. I hardly ever write or rate a site. However, when you stumble upon greatness.. Well, keep up the outstanding work and keep those prices low and competitive." --Mr. Frederick B., Enjoy Pensa-Cola "When I purchase computer items I have some unique needs because of where I live. Directron stands out as the best among the 15 or so companies I have ordered from. I have really appreciated your flexibility with shipping - particularly the optional use of USPS. Now when I go to buy a product, Directron will be my first stop - and although I comparison shop, for most items it will also be my last. I cannot believe the nightmare I have had with some companies. Thanks for having a company that actually responds to customers' needs instead of just having a slogan." --Gary M. "Just wanted to let you know I had a great experience with your customer service this morning. Very helpful and intelligent. Thanks." --Paul B. "Directron Staff: I'm very pleased with the service I've recieved from you company! You were very timely with shipping orders, very easy to deal with on the telephone, and products were as advertised! Thanks for making buying computer components a pleasant expirience!" --Bob P., Conroe, Texas "I just want to say that I really appreciate your company making sure that my order is secure by actually calling me and verifying it. I think that is excellent customer service that will lead to atleast one repeat customer." --C. Bowman "What can I say? The service is great. I ordered a processor and a fan and they said i'd get it in two days. Sure enough I got it in two days. I will definitely order my next upgrades in this site." --Paul A. "I did not realize that your shipments had to be signed for. I will not order from you again because of this. You must know that in this day and age there is seldom anyone home to sign for a package, and just about every carrier offers delivery conformation by scanning of the package." --Richard P. "Dear Directron.com, I just wanted to write a quick note commending your company for their excellent customer service. The one thing that bothers me with much of online shopping today is that a lot of the businesses act like they dont need your business and dont treat you as an individual. This was not the case with your company. To receive an actual phone call the day after my order was placed shows that your company cares about each individual customer and their security. I plan on doing a lot of my future business with your company as well as recommending you to friends. Thank you for the quick service and keep up the good work!" --Sincerely, Dave G. "Hey, we tried to get ahold of someone at Directron, Tues., Jan. 8th, around 11am PST, got put on hold automatically and then were disconnected several times. This occurred on different phone numbers as well. We were trying to purchase the Black SX1030B, Antec SOHO File Server Case with 300 Watt ATX SmartPower. We're planning to call again tomorrow. Please don't put us on hold and then disconnect or we plan to shop elsewhere." --Lee "Hi, I am a customer From Mauritius.I am highly satisfied by the services provided by Directron.com.They are the supplier of almost all(I think ALL) computer parts and softwares.Best of Luck in life." --Garish R. "Directron is the quickest, most reliable computer parts dealer i have ever done business with. Thanks Directron!" --Josh P. "I am writing to express my pleasure with the price or value at Directron Inc.. Let me briefly recount my experience: The site is organized, the prices are some of the best i've seen and i recieved my merchandise in a timely manor. I am an occasional customer of Directron Inc.. As a result of this experience I definitely will use Directron Inc. again. I definitely will tell people about this matter. I believe that this kind of service will have a positive impact on your business. Thank you for taking the time to read this. Keep up the good work!" --Jason T. "I recently ordered a computer case from you. When I received it, there was a small plastic part that had broken off. I learned that this was because the way the case manufacturer had been packaging the cases. When I contacted you about it you sent me the replacement parts at no cost to me. That is great customer service and the reason that I keep you in mind whenever I am shopping for computer parts." --Dave P. "I would think you would have a toll free number on your web page.Your the only web site ive ordered from to be this way. business slow right now." --Terry C. "I received my replacement mouse today so I wanted to write to thank you. Recently, I assembled all the parts to build my own computer. While overall it was a very rewarding experience it did have its little problems. I am a business student and this was sort of a little self-inflicted international business project using the Internet. Anyway, I just wanted to tell you your site AND service stand out among the best as far as really delivering e-business to the consumer. The only thing I could recommend is an e-mail notification when products ship. Since my e-mail changed recently I could have missed it. I will certainly use and recommend you again. I trust you will use discretion in releasing my information to prospective e-marketers." --Rick S. "I just wanted to write and say how pleased I am with everything, Service,Shipping and the Product itself. I bought a voodoo5 video card and am very pleased with everything. All aspects of this deal were handled professionally and on schedule as promised. Will be dealing with you again. Thanks," --Al ""I never comment on feedback, but very happy with the service vs. other places. I bought from a lot of places recently and I have to say Directron is the best in service. I especially like the notices on order status (VERY important when buying online) and the prompt reaction of the order placement. The only thing that kept me from buying everything from Directron is price. Some of the competitors sell some items for much less (service is almost worth the extra $, but I can deal with a little bit of crappy service.....). FYI - I used pricewatch.com to find everything for 2 high end systems. I know it is hard to compete with everyone on everything though.... I will buy more from Directron and recommend it to friends....in fact I'm helping someone buy components for another system this weekend." --Price. B. "I especially like the ability to save my shopping cart. I like to research products and the shooping cart feature makes that a lot easier." "I received a used voodoo5 5500 from your company I would like to thank you for the quick action Ken Clark took on this matter I'm very pleased that your company holds it's customers at the top of there list, and I would be glad to give you more of my business." --Arthru P. BossTech computers "Directron...you guys are awesome! I've been shopping with you for over a year now and am totally impressed with your service as well as prices on your products. I have a request though that would keep many customers including myself from having to shop in several places to build a complete PC at the lowest price. Have you guys thought about adding Motherboard CPU combos as an option versus ordering them seperately? I currently purchase them elsewhere but would love to bring that business to you if you had that option. It would be so much more convenient to order everything through you guys. Thank you for what you guys do...once again your Truly awesome!" -- Tim K. "Wonderful service. I placed my order on Monday March 19, 2001 at 7:43pm and I received it the afternoon of March 22, 2001. How can it get any better?" --Darel C. "Just purchased your CD-ROM/ CD-R/RW internal IDE to USB external adapter. Wanted to speed up CD burning by using two drives at once on a one-drive system. (No bay available for 2nd CD drive) Installation was easy. Worked beautifully. I'm impressed! Burner is an HP 8200i." --Larry P. "I have frequently visited your site and made numerous purchases over the past several months. Your servers are blazing fast, your site very well designed, your shipping department is APO friendly, and your products have invariably arrived in perfect condition and usually much sooner than expected. Your site carries many parts that are almost impossible to find elsewhere. I build and customize PCs for fun (and profit) and am extremely satisfied with your products! I have recommended Directron to many of my friends, co-workers and customers. I always check your catalog, without fail, when I am preparing to purchase." "I do have a few other observations for the nobody's perfect department. Your prices are not always the lowest: I often end up purchasing the same item from Multiwave www.mwave.com instead. Your selection of any particular type of item is not always the most varied (I understand this, as you don't specialize in any one type of item). Finally, your sales department does not always respond quickly to product information queries. None of that detracts from what I said in the first paragraph, however. I am a very satisfied customer and I regularly recommend your store to others."--Bruce B., Logicon Operations & Services Germany "Greetings, I've ordered from you twice before and I'm pleased. Your web page with its info on products is very helpful. You could improve it by adding product specs straight from the manufacturer. I wish to order another 256 meg pc133 stick but am at a lost as to the more detailed specs on the ram I ordered last. thanks." --Duke Nguyen "I applaud your excellent site, and great prices. I ordered an Enlight ATX Case with 300 Watt Power Supply earlier this evening. While the price was great, I also found the additional information about cases and power supplies extremely helpful. I had previously found a similar case and power supply at a different store for a few dollars less, but decided to buy from you simply because you site was more user friendly. If your shipping services and product quality are anything like your website, I will be thoroughly satisfied, and will look forward to doing usiness with you in the future. Thanks. PS I found your site not from Yahoo! but rather from resellerratings.com. You got very high marks there, and after I receive my order, I intend to add my voice to theirs." --Mark Fletcher, Fairfield, Maine "So far, your web sight is very professional and extremely easy to use. Out of all the web sights I've visited there isn't one that comes close to directron. I feel confident so far that this web sight is putting forth the effort to satisfy the customer. I will rate directron further when I receive my order, if after sale customer care is as good, I don't think I'll shop anywhere else. To find a place you can trust is important in online shopping! Thank you directron!" --Chad "I think you will have customer than many online store because your processing is not complicated like others. If my order is process in time manner you see me again." -- Babalola "We participate in frequent online ordering. It has been a real pleasure doing business this first time around.(We have just placed our second order!) After a very frustrating week with another online supplier, (who claimed customer service was the customers responsibility) and never did recieve my order!! It is with great pleasure to utilize a terrific website, well designed, the help and informational areas really help clear up possible conflicts or misordering. Confirmations by e-mail and shipment tracking by a link to UPS, eases our mind as to when to expect an order. We will continue to purchase from you and refer our collegues to your website. Also the reviews by customers and return rates are an added bonus. GREAT JOB! And lastly, mostly competitive pricing make the experience "a well rounded pleasure to do business !!" KUDOS to all." --Mr.D.Hopper/Tradewind Repair "Just found your site, nice look and navigation and you seem to have pretty good prices. My only gripe (and a pretty big one) is that there are A LOT of items that are still listed and linked that are SOLD OUT! I understand keeping the web page there for external links, so they don't get a page not found, but these items should not be listed when browsing through items for a potential customer on your site... It is EXTREMELY frustrating to be looking at a category and over half of the items listed on that page are discontinued or sold out when you view the details to purchase. A very good example is the page for PII/PIII Slot 1 motherboards (http://www.directron.com/motherboards-pii-bx-chipset.html)... almost every board that was of interest to me was sold out/discontinued... if that is the case, then please REMOVE the pic/link from the category page!" --C. Griffin "This is my 3rd order from you for keyboard. And the site is always a joy to roam thru, and a joy to order from. Keep up the good work, and thanx for such great products. I noticed you have put one of my review's on your site under customer comment's already, Thank you! I just can't say enuf nice things about you! I love your site and service and prices. " --Peg F. "I am so impressed with the service that I have gotten with All of my orders I've placed with you. I've always received my orders on time, with exactly what I've ordered (ex. Extra Case Fans,ect.) I've ordered 3 different cases, 2 19" Princeton monitors (Black), & have a ASUS Mobo on order as I'm typing this. I'm a PC Tech by Trade & build Custom Systems, I love your selection of parts (as well as colors). Most of my customers want something a little different than a plain old beige or white box & monitor. I've had a Ton of compliments on my All Black setup, I have to pass on the compliment, I would not have had my Black Case & Monitor had it not been for you, THANKS. Keep up the Excellent Job. I really want to thank the people who pull the orders, with their attention to detail. You are more than welcome to edit & post any part of this mesg. on your website. I look forward to my next order with you." --Mike H. "I just want to say that my order was handled with the BEST of care and ease. On top of that, it came a day early! Your store will definitely be called upon again for the further assembly of my new computer. Thanks a lot!" --Cadence "I just wanted to let Directron know that I'm more than pleased with my first purchase from your company. You are the ONLY company I've been able to locate that makes the Molex Radial Fan for AMD and Intel FCPGA processor cooling available for purchase online. What's more, it arrived very quickly and was the very fan I wanted (Molex makes TWO radial-style coolers that are easy to mistake for each other). On top of that, I find the Directron is right here where I live in Houston, TX! I'm surprised I hadn't heard of your before, but I'm glad I have now. To make a long story short, I'm impressed Directron.com and simply wanted to show my appreciation for your 4-star service. Thank you!" --Andrew S. "I purchased a computer from you last Saturday, the Think Box AMD Athlon T-Bird 850, with upgrades to the memory and to a DVD. I received it on Thursday (one day earlier than anticipated). I got my programs installed and running by the next day. I then ran a few bench marks on the computer systems. I found that your deliver your product AHEAD of schedule and it performed exactly as advertised. The bench marks all matched your performance promises. (I have found that neither emachine or gateway computers match their advertised ratings). I compared prices and your companies' ratings before buying this computer. I am glad that I did. I only paid $690 for the computer, including shipping. This is less than 1/2 the price I would have paid anywhere else - and I would have had to add memory myself. It was well worth waiting 5 days to get the computer for this price. Based on my experience, I will highly recommend your company all of my friends and co-workers without any hesitation. TI tried the Yahoo rating web sit and could not rate it there. I also tried Epions but your company and products were not listed. Thank you for your prompt services." --Tom C. "I found my experience shopping your site very easy to get around and I found my items quickly and the order process was "short n sweet and straight to the point" with no loitering for needless information. I will be back for future needs. Keep it up!" --Brgds J. L. "I have directly or indirectly or via referral moved close to 10 book PCs for Directron (4 personally). I finally got one with a problem, a bad keyboard. The RMA was no trouble get and the new keyboard works great! It is great to work with a net vendor who delivers when it counts! Also I had occasion to call you guys on the phone and I really appreciated talking to people who had my purchase info and customer profile on line at their finger tips. This enabled us to get right to the part of the call that I was interested in, and kept the time required to support the customer to a minimum. I wish others did the kind of great job you do. Now I have two book PC questions. 1) One of my older book PCs no longer boots. I have replaced the memory, processor, swapped power supplies, disconnected the drives and performed many other diagnostics. I believe the problem is in the electronics which actually power up the motherboard. (details on why will be provided if you care.) How can I purchase a new motherboard for the book PC? 2) I have 4 book PCs but only 1 remote control, can I buy more for the other machines? Thanks for all the great support, hopefully you can help me on the above questions." --Doug A. "My hats off to you guys for your outstanding customer support. I received a non-operational video card, and was up and running in 10 days thanks to your customer-oriented return policies and expedited shipping. Thanks also for being 1 in a thousand on-line computer vendors who actually ship to APO addresses. I and all my friends will be return customers. " --James K., APO AE, Aviano AB, Italy "Thank you Directron for the prompt and "CORRECT" processing of my order. From what I had seen upon inspecting my goods was quite reassuring to me. Your Quality Assurance checklist was great. You have guaranteed yourself an additional customer here!! Directron will be my uno #1choice for future purchases online. Once again, Thank YOU for a most professional transaction and treating ME as valued customer and friend." --Kip and Amy Thompson "Wow... just talked to someone on the phone there... and besides answering my question he also gave me a ton of useful info. I went on your site and am quite impressed. I am annoyed that I placed an order for 2 motherboards, 2 cpu's, 2 dimms and 2 fans about an hour before I called you looking for a power adapter. I did note the higher prices on the motherboards and the cpu's but you can't beat a company that says they will match competitors prices. I will be sure to check with you first next time I order." --Nick "Highly recommended if you have kids or someone who like Hello Kitty or such stuff... I purchased 3 of these cases for my girlfriend and her 2 sisters... and they love it! The case is a great value and craftsmenship of the case is of high quality... The cases I purchased didn't have the 'Kitty' words in front but that is not such a big deal... Oh yeah... I forgot to mention how awesome your customer service is... Your reps are very considerate, patient and extremely helpful... Your shipping policy is extremely quick too... My cases shipped the very same day and I received it via UPS Ground the very next day in Dallas. A+++ experience -- Highly recommended and will definitely buy from again... Looking at some cases on your site right now :)" --Daniel T. Hoang "Hi, the other day I ordered a heatsink fan, some Arctic Silver 2, and an adapter plug. I had it sent to me by Fedex 3 day delivery, I was pleasently shocked when I recieved my order the very next day. I had expected to revieve it in about a week after I had ordered it, but it turned out you had shipped it on the very same day that it was ordered. I have ordered parts before and it took several days for the items to even be shipped, so instead of revieving them in 4 to 5 business days (I used 2 day delivery) it took over a week to get here. Thank you for your rapid service and fair prices, I will definitely consider ordering from you again. Thanks." --Michael O'Brien "In building my own computer for the first time, I didn't know what to expect in dealing with various online computer sites. What blew me out of the water was the customer service and product service i received from your site. Although it seems routine, when I got a call from an employee telling me I forgot to order the acrylic window for the custom hole I had you cut, I was utterly shocked. Furthermore, all of my huge order was received a day before expected and in excellent condition. Several other websites have screwed up even the simplest of my orders, so receiving such excellent service from you was quite a change. Thank you so much for such wonderful service and parts." --Zach Jones "Directron filled my order in a most timely fashion. Products were received on time and intact. I highly recommend Directron to anyone doing business on the Web. My only request would be for Directron to expand its product line!" --fhlank "Hi! Just wanted to say thanks to all the folks that make up the Directron team. You have "World Class Service"." --Thomas Joseph "I want all of you at Directron to know a few things. I am a systems builder. Microsoft certified and experienced in dealings with the major dealers like TechData, Bell Micro and other large suppliers. Your prices may not be the lowest (as compared to buying in quantity) but I tell you what, I have ordered from quite a few online companies. If I had to rate your company on a scale of 1-10 it would be a 100! I have never ordered from anyone else and not only did I recieve it like the very next day or day after but the quality is alway exceptional! all the way from the packing to the product to the shipping. You guys an gals could not get any better! of course! what do you expect from a Texas based company! I build and resell entire systems and also do upgrading. Every product I have ever gotten from you has always been brand new, in top notch condition and yes it even worked! I have ordered some crap from other companies, and I stress the word crap. If I ever make it to houston, I will definitly come in for a look at your place of business. That is if you have a retail location. Not real sure on that one. But hey, Ya'll are doing a fantastic job! Keep up the good work!" --Robert, Mesquite TX "I Love You! I've ordered from dozens of sites & none compares to the quickness of your deliver with no backorders. I'm amazed with each order, & the items are of great quality. Keep up the good work!" --The PC Station, 64B Main Street, Rainsville, AL 35986 "I was very pleased with the timeliness of the delivery and the manner in which my merchandise was packaged. I will definitely order from Directron on my next computer purchase. Thanks!!" --Jeff Byers "Your company has, by far, the best overall service I have ever seen. Not only is your ordering system easy to use with instant email verification, but the toll free support puts it over the top. When one of my products was damaged in shipping, a new one was immediately sent to me without any hidden charges that so many companies try to stick customers with. It's very rare to find a company with such wonderful support AND great prices, but you seem to provide both. This is my first purchase from Directron, but it definitely wont be the last. Keep up the good work! Much Thanks." --Gaines Kergosien "Thanks, Nancy: I'll be coming by sometime late in the afternoon after I get out of a meeting. I know you are open until 6 PM for pickups. The personal touch that Directron seems to be committed to has really been appreciated. The fact that Directron has made real people with names accessible via e-mail and phone numbers, and has also provided a useful set of links to check on the status of my order has made me a satisfied customer, even before receiving my purchased items... and your prices, for the most part, aren't bad, either. I'll be coming back to visit your web site when I need hardware in the future. If there is anyone else in your company who would like to hear about satisfied customers, please forward this note to them. " --Tom Swulius "Just wanted to say thanks for the great service and prompt shipping. It is a pleasure doing business with you. Still would like to see some lower prices...but your prices are competitive. Wondering when I will receive the newsletter. Thanks." --Matt Suzor "My name is Tom Jackson, I just received my Hydraulic Black Full Tower case, and I must say I am thouroughly impressed. It was received in less than 1 week in perfect condition and now I will be the talk of my LAN Parties. Planning on building an Athlon 1.4 w/ 256 megs of DDR and a Radeon 64 meg video card. Thanks." --Tom Jackson "I just received my CDRW and it works great. Thank you very much. I will purchase from your company again in the future. order # 170589." --Mike Gentry "HEY GUYS, I JUST WANTED TO SAY THAT I STARTED SHOPPING WITH YOU ABOUT 2 WEEKS AGO, AND I HAVE TO SAY THAT I HAVE NEVER BEEN SO SATISFIED WITH ANY PURCHASES ON LINE BEFORE. YOU HAVE DEFINATLEY GOT THE BEST....THE BEST!!! PRICES ANYWHERE, AND ALSO THE BEST SELECTION. I GREATLY APPRECIATE THIS BECAUSE I AM BUILDING A COMPUTER FOR MY BROTHER AND I HAVENT HAD TO GO ANYWHERE FOR ANYTHING FOR ANY OTHER REASON, EVERYTHING IVE NEEDED HAS BEEN RIGHT HERE. I WILL DEFINATELY BE BUYING FROM YOU FOR A VERY LONG TIME...KEEP UP THE GREAT JOB OVER THERE, YOU'RE REALLY ON THE RGHT TRACK!!!!" --HECTOR VELAZQUEZ "I just placed my first order, but have to FAX the requested items since I had my memory chips sent to my work address. I'll do that in the morning, from work. I was very impressed by your system for preventing credit card fraud. It's worth the extra effort to know that I am also safe. I wish all online merchants did this. It was also very easy to find what I wanted on the site. Hoping that the rest of the transaction is completed as easily - I have no doubt that it will be. Thank you." --Marilyn Maloney "Thanks for the assistance Jason. I would like the system fully assembled also. I checked the boxes and selected yes on installing OS. I will continue all Directron for all my future purchases for sure.I really appreciate your patience and consideration. I wish there were more people like you in this world bro. I guess that's why Directron is the company it is. Great Service & Support. I have been really impressed with all of my components and their quick delivery. The pc is running great so far.....everything went well after I got the system to detect the graphics card. Once again...Thank you very much for your patience and consideration." --A Happy Customer, Jomone Related Items: | Customer Feedback Home | Customer Feedback on Our Forum |
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