Directron.com Shipping Methods and Policy

Most items are normally shipped the same business day for orders placed before 2PM CST, paid with credit card without complication and except Mondays. Exceptions to this policy are expensive consumer items, items that are specifically designated as "Normally shipped in 1-3 business days" in the item descriptions and drop shipped items. Payment complications include: different shipping and billing addresses, billing information inconsistent with what's on the credit card record, and orders that can't be verified by phone. Orders placed during non-business hours such as evenings, weekends, and holidays are normally processed and shipped on the next business day except Mondays. Click here to see a list of top reasons for order delays.

Directron.com offers several shipping choices to fit the customer's needs. We currently ship by UPS for a majority of shipments, FedEx for systems, US Postal Services only for APO/FPO and non-continental USA addresses, and a trucking company only for large packages. Directron.com does drop shipping for reseller customers. See Shipping Options for more details.

UPS: The most inexpensive way to ship is by UPS Ground. UPS shipping charges are calculated in real time with UPS's web site, using actual weight of items, shipping distance from Houston, Texas, and the published UPS rates. A nominal charge is added for the packaging materials ($0.25-$3 depending on package size), labor and handling ($1-5 per order), and insurance ($1-5 per order). Due to problems on our server and UPS's web site, the calculated shipping cost is occasionally, although rarely, wrong and Directron.com reserves the right to correct such mistakes. Currently, this is affecting less than 1% of all the orders and the correction could be a decrease.

The more you buy, the less your shipping cost is as a percentage of your total amount and on a per unit basis. For example, shipping one keyboard may cost $10, however shipping four keyboards may cost only $20 ($5 per keyboard).

Shipping cost goes up almost exponentially in the sequence of UPS Ground, 3 Day Select, 2nd Day Air, and Next Day Air. UPS does NOT guarantee air delivery to residential addresses. Check the estimated UPS Ground delivery time before choosing a shipping method. Saturday delivery is available from UPS but is very expensive.

All UPS shipments are insured for damage and missing packages by UPS. Directron.com is not responsible for any physical damage to products by shipping company.

Choose the Adult Signature Required option if you don't want the UPS driver to leave your package at your doorstep, which is often important for residential deliveries to apartment complexes where you don't expect anybody home during regular UPS delivery hours. Directron.com is NOT responsible for any loss or damage due to packages left at your doorstep by UPS drivers.

We have made it very easy for you to check the status of your order and track your shipment during transit with UPS. When you place your order, you are given an Order Number. Your purchase order and order number will be confirmed with an e-mail. A shipping confirmation e-mail will be sent to you near mid-night on the date your package is shipped. During transit of your package, you may enter the Order Number into the lower form on our home page (www.directron.com) and click the Track button. A separate window will pop up and take you to the UPS site for the tracking information. Or you can try it right here: