Warranty Policy for Directron Purchases
"This is my first purchase from Directron and I've been highly impressed with the efficiency which my order and problem were handled. Thank you for your prompt response. I'll definitely be back in the future." -- George S., Hillsborough, CA.
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We here at Directron understand that mistakes can happen: either by accidently purchasing the wrong item or receiving a defective item. Therefore we want to make it easy for customers to make the returns, exchange, and refund process as fast as possible. Unlike other large online retailers, if there is any problem with your order and you contact us within 7 business days and we will issue you a free return shipping label on the spot, no questions asked. Additionally, if you want to exchange your order we will gladly ship you a replacement immediately and give you a free return shipping label for the accidental or defective item.
Customers must contact our customer service hotline at: 1-888-582-1834 within the first 7 business days after delivery date of their item to qualify. Customers are given 30 days to return their unwanted or defective item.
We suggest you contact our tech support team first at 1-888-582-1834 to determine whether the item is indeed defective before shipping. Then make an online return merchandise authorization (RMA) request. See Return Policy for more details.
All OEM CPU's unless specifically stated otherwise, carry an implied, industry-standard 30-Day warranty against defects due to manufacturing or failure. Warranty does not include overclocking, use of CPU without cooling fan, improper voltage, or any use of the CPU that does not fall into the designed use of the CPU as intended by the manufacturer.
All parts (except OEM CPUs, and refurbished items) come with a warranty against manufacturer defect or failure for a period of one year from the date of purchase. This warranty covers replacement or repair of the product, which is determined by availability, our vendor, and the time of purchase. Replacement is often used within 30 days after purchase with the same product or like product when direct replacement is unavailable. Repair is often necessary for items purchased more than 30 days ago. A longer waiting period is expected for repair and the customers are encouraged to contact the original manufacturers directly to shorten the waiting period.
Manufacturers sometimes offer additional warranty for the following products: hard drives, retail boxed CPUs, and monitors. Customers should contact the manufacturer after warranty with Directron.com expires. Customers may also pay Directron.com a service fee ($25 per item) plus shipping to have such warranty work completed through Directron.com.
Lifetime warranty is given to all Kingston or Viking memory and cables. This warranty is for replacement of like items only. Lifetime warranty does not cover items out of production if Directron.com no longer stocks them. This warranty is valid only for the original buyer but not transferable. (Lifetime is defined as the lifetime of the product on the market. Outdated technology is not covered by lifetime warranty if the item is no longer available on the common market as a new product.)
Software is not returnable or exchangeable once opened, or if the serial number or registration number has been removed. Opened software includes, but is not limited to, removing the shrink wrap from the software or opening the seal on the envelope.
Any software that has a visible installation code / COA number may not be returned except for media exchange in the case of broken media. Microsoft software products may only be returned for media exchange. No returns or refunds on License products.
Media Exchange is defined as replacement of broken media with working media for a given product due to shipping damage or defective media.
On-Site Warranty and Extended Warranty Options
Directron.com offers extended and onsite warranty on products in the Think-Box Systems line. See the Think-Box Systems section for details. Components of a Think-Box Systems are covered by special written warranty.
All Other Warranty Coverage
Certain parts may come with extended Manufacturer's Warranty. The equipment manufacturer honors this warranty and Directron.com assumes no responsibility in honoring this warranty. Directron.com will attempt to RMA a product to the manufacturer in special cases when requested by the customer. Customer assumes all shipping costs to manufacturers.
Warranty is not granted if a product is received without original invoice. Warranty is void if serial tags, receiving numbers, product stickers, or manufacturer seals have been removed, altered or tampered with. Warranty is void if mishandling, improper use, or defacing of the product that would normally void manufacturer's warranty has occurred. Products damaged due to improper or inadequate packaging when returned for RMA purposes are not granted warranty coverage.
Notes: (1) Directron.com is not responsible for any damage to other parts or personal or property injury as a result of using any of our products or as a result of defective products. For instance, we are not responsible for damages to a motherboard if or when a power supply is defective. You may contact the manufacturer for any recourse. (2) By placing an order with Directron.com, you indicate that you have read this policy and agree with it. (3) Directron.com is a distributor. There is no way for us to test all products before shipping. To avoid dead-on-arrival (DOA), you may consider having us test the product(s) before shipping.