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Customer Ratings and Comments from Yahoo! ShoppingDirectron.com is a Yahoo store and we participate in Yahoo store ratings. The following are unedited customer feedback and ratings from Yahoo! They are listed in chronological order with the top ones are the most recent ones. Only customers who choose to rate us during ordering process can participate in these ratings. Only those ratings and comments that were forwarded to us are available for publication here. Yahoo use such ratings to asign the "Top-Service" award.Notes: We now publish all Yahoo! ratings and comments here. Rating: Excellent Comments: Rating: Excellent Comments: had my order in 5 days wow!!!!! Rating: Excellent Comments: Rating: Good Comments: Quality of items ordered was Good. There were a few surprises in my order but Directron was prompt in getting back and setting it right. Very prompt shipping. Will I order from them again ? - Sure Rating: Excellent Comments: Rating: Excellent Comments: Quick, pleasant and hassle-free twice in a row. I don't think you can ask for anything else. Rating: Good Comments: Rating: Excellent Comments: GREAT!!! I love Directron.com!! Rating: Excellent Comments: Good products, Good prices, Good service, Great site Rating: Excellent Comments: exteamly fast and the product was excellant Rating: Good Comments: Very pleased with case I ordered. Rating: Excellent Comments: As a former executive in a retail co., I found them to be absolutly professional. A well run system that deserves high praise. The best on the web. I would certainly do bussiness with them again. Congraulations. Rating: OK Comments: Overall, I'd deal with them again if I couldn't find a part I needed elsewhere. They seem a Good source for hard to find pc parts. I hated the shipping charges. Nearly $10 for about a 1/2 pound package. I've had Amazon deliver 20 pounds of books for less. Rating: Good Comments: Rating: Good Comments: Rating: Good Comments: Good products, prices and service. Rating: Excellent Comments: Rating: Excellent Comments: Rating: OK Comments: was expecting to the floppy drive to be beige Rating: Excellent Comments: Rating: Good Comments: Everything went smooth,but I wish Directron would answer their e-mail,not some but all. Gerry Rating: OK Comments: I find no fault in this order.The only complaint I have is with UPS,a $52 brokerage charge,that's outragious.It's just too bad the consumer is not made aware of this when ordering.I think all possible mailing options should be given to Canadian customers and the fees as well.One of the prime reasons I ordered from Directron was the good prices,and savings as compared to Canadian prices,only to loose all that in the brokerage charge. Gerry Rating: Good Comments: The ordering process was simple. I received my product in excellent time. If I need any more computer upgrades, I will look here first. Rating: Excellent Comments: Rating: Excellent Comments: No fuss, no mas... my order came through and got delivered. No hitches, no problems. Rating: Excellent Comments: Rating: Excellent Comments: My best online ordering experience so far! Rating: Excellent Comments: Don't expect other online ordering to go as well as Directron. This company is definitely exceptional. When it comes to price and delivery time Directron is the best I've experienced. PC Pete Custom Companies MIS Rating: Good Comments: I ordered a Sony DVD-Rom and a MPEG-2 decoder card. They sent me back an email confirming all of the shipping information right away. I think they have one the most attractive web pages around, functional yet uncluttered with a lot of useless animation. Rating: Good Comments: I appreciate their up dating me by e-mail. The confirmations of receiving my order and shipping it was greatly appreciated. Ordering over the internet is still a little scary and the constant update from Directon.com is the safety blanket I need. Rating: Bad Comments: A few weeks ago I purchased an Inwin S500 case from your web site. I chose the case because AMD recommends it for Athlon systems. When placing the order I chose to have 2 case fans added and an upgrade to a 300W "Athlon certified" power supply. After receiving the case I went to AMD's website to see if the power supply was listed as a recommended one, it wasn't. To me this was missleading on your part. If the power supply was Athlon certified, wouldn't it be on the list of recommended power supplies? Rating: Good Comments: Rating: Excellent Comments: The best service I have ever had from internet store. Reasonable S/H fee, fast delivery, quick responce and great advise... Excellent !! Rating: Good Comments: Be for I ordered my products, I had questions. However, There was no 800 # to call and not enough information on the web site. After I received my order, I was very happy with the quality of the product as well as the speed of delivery. All n All I WILL ORDER FROM DIRECTRON.COM AGAIN !!!! Rating: Excellent Comments: Rating: Bad Comments: First I received the wrong item. Then I discovered one of the items I ordered was defective. Then when I was returning the defective item, the replacement was not sent untill I actually called Directron to see where it was. The replacement was not sent when I was told it would be sent. Rating: Good Comments: I would like to see handling costs reduced and shipping times to be shorter. Otherwise keep up the good work. The website is easy to navigate through. great job! -JZ Rating: Bad Comments: I still haven't received my order yet. Rating: Excellent Comments: Service was outstanding! I ordered the item on youre website. Three days later, it arrived in my mail. And I live in Guam, USA!! Great job! I'll make sure you guys are a top consideration during my next purchase! Rating: Excellent Comments: Service and delivery was great...Thanks Rating: Excellent Comments: Good price, quick shipping, completely satisfied Rating: Excellent Comments: Are you still giving away prizes for filling these out???? Anyway, I wouldn't think of purchasing anywhere else on-line but at Directron. Well that's not true. I do think about it, but no one else promises what you do. Rating: Bad Comments: Rating: Good Comments: Rating: Excellent Comments: Everything was so easy to find and purhase and the confirmation e-mail was easy to understand also, I would recommend to ayone building a PC to purchase their parts from directron.com Rating: OK Comments: One item (mouse) did not work properly but I fixed it myself. I sent an email in an attempt to combine orders which were placed within an hour of each other to save shipping costs. Unfortunatley there was no acknowledgement and the orders came separately. Shipping costs were therefore high. Rating: Awful Comments: 1. The order was originally sent to the wrong address and I had to get it from the delivery service. 2. Some parts were missing and I never did receive them 3. Service from Directron is lousy to non-existant both before and after the sale. 4. One or more parts were defective and had to be sent back because I could never get to even speak with a technician. 5. I've been waiting for two weeks so far for the replacement parts and haven't received them yet. 6. I will pobably have to write a letter and threaten to sue them just to get my parts since the company never bothers to answer emails unless they are sent directly to the company president. 7. Sending the comments and contact info to directron is a waste of time and energy since it is patently obvious that the only comments they are interested in are favorable ones....have you EVER seen any unfavorable comments posted at their...or anyone elses...site? 8. I've already told a number of people how bad their service is and, so I'm sure they've already lost several potential customers and are sure to lose a lot more! Rating: Excellent Comments: As a relatively new user to E-Commerce I found Directron a very professional and informative internet site. The order was processed and shipped correctly, and on time with up to date statusing through-out the life cycle of the order. A 1st Rate Site with competitive prices that lives up to all expectations. Keep up the good work Rating: Excellent Comments: Rating: Bad Comments: First of all, I had to call back up three days later to find out that my order was lost in the office. And that my order was not to be received until that next monday which I had ordered it the first time on Thursday and didn't receive it till the next Monday becuase of UPS not delivering on weekends. So I had to wait a full week and some. And another thing, when I did call for help, I was hung up on, maybe not intentionally but probably because someone does not know how to work the hold button, and it wasn't just once. Another thing is that I had ordered a paticular keyboard that was on the first page and the second version for the translucent keyboard was another option or so I thought. I received the second version of it. Someone siad that they would fix that web page issue. And when I had called up about trying to find out about this keyboard screw-up someone answered (male) and siad can you hold, of course I said yes. This time they didnt put me on hold and just had the phone off the hook and I could hear everything that was going on.. This guy was talking about a shipping option and cost issue with another co-worker and then he asked another guy if he could get this on line 1 "and see what the HELL he wants" I dont think that this is very professional at all, I am in the military and I have to act professional behind doors, phones, etc. etc. Just in case that kind of stuff happens. Go Figure. So NO, I am not happy that I had to wait, get the wrong item, and got treated like an idiot on the phone. I am not just some damn scrub wanting to build a computer. Next time I will probably take my money somewhere else. I like the prices but I would much rather pay the extra buck for the courtesy and service that a regular customer deserves. I think that Directron should have at least paid for the mess-up on the order being lost and sent my order overnight or next day mail or something. I was really looking forward to having this thing that weekend. But OH WELL! He'll just have to wait it out and get it when it gets there.. Feel free to e-mail me for further questionaires. I kind of like these. Its gets it off the chest. Have A Nice Day! :) Oh ya,, recommendations: Get someone in there that knows how to work a phone, is courtious, and is willing to pay the cost for their screw-up. Love the keyboard but would much rather had the first version of it. but I can handle what was left I guess. Rating: Excellent Comments: My order came in faster than any other site I've ordered from so far. Great service, great e-mails from the President even. I'm impressed. Rating: Excellent Comments: FAST AND ACCURATE what else is there to say? Rating: OK Comments: $24.00 US shipping + $53.00 CDN C.O.D. hurt! Rating: Good Comments: Second order from them. Not disappointed at all. Rating: Excellent Comments: Rating: Excellent Comments: Even though I had a problem obtaining what I ordered, it was taken care of with great efficiency. They were the ONLY company who would MAIL me a video card here in Alaska. Thanks Directron, Joe F., Fairbanks, Alaska Rating: Excellent Comments: Simple ordering. Prompt email confermation. Product delivered quickly. Rating: Bad Comments: I was dissapointed because your site said one to three days delivery and it took nine days. I was also upset that Cyberpower (the link I ordered from)after four days of waiting had no way of accessing information about the order. Francis Rating: Excellent Comments: Rating: Excellent Comments: Rating: OK Comments: Mis advertised one product. Returned product. Credited only product price not associated shipping. Talked to Ron before return; he suggested that he would consider crediting part of shipping. Their mistake; not the customers. Rating: Good Comments: Rating: Excellent Comments: >From time of order to shipment was only a few days and it arrived right on time. I found this site honest and extremely easy to deal with. This type of customer service should be commended. Rating: Good Comments: The order was shipped on time and I really liked the UPS tracking that was available. I was able to determine exactly what day my shipment was to arrive. Rating: Excellent Comments: This is my 3rd order from Directron... I placed the order on a Sunday, I had an email on Monday with the tracking number... absolutely FANTASTIC! I have spent thousands of dollars online, I just wish I would have found Directron sooner! Rating: Excellent Comments: Directron is an Excellent store to work with. I will order from them again. Rating: OK Comments: The power supply in the case that I ordered was dead but I replaced it with a spare that I had sitting around. I did not take it up with the company since I got such a good deal on the hardware to start with and replaced it on my own. The rest of the stuff was great and have not had any problems. Also they have wonderful prices and very good customer contact services via email. Rating: Excellent Comments: Quick, Fast & Easy Rating: Excellent Comments: Just a quick thanks for all that the folks at Directron.com have done. Rating: Good Comments: I am having problems getting my mouse to work and there was no instructions manual with the mouse. Also, I didn't get a technical support phone number. Rating: Excellent Comments: Everything arrived promptly, and in great condition. What I recieved was better then I expected, I'll be sure to shop there again. Rating: Good Comments: Very satisfied with the servise, items ordered were shipped very timely. There was minimal information available from the order status web page and no information was provided when the item shipped. Several e-mail status updates were received, but nothing on tracking. Overall good service. Rating: Excellent Comments: Smooth and easy ordering. Fast and inexpensive shipping. All merchandise came in excellent condition. Not too bad for a company without toll-free number. Thank You Directron. Rating: Excellent Comments: Thi service was great, fast and very naice, product of great quality. I Give 10 fron 10. Thanks millions Rating: Good Comments: Good Price and Good Delivery. Rating: Excellent Comments: Rating: Excellent Comments: Rating: Excellent Comments: Rating: Excellent Comments: I was more than happy with the ~FAST service~ THANKS to ALL Rating: Good Comments Rating: Good Comments: My order was received on time. I was kept informed via E-Mail of the progress of my order. This is a good way to treat your customers. Rating: Excellent Comments: Had a probelm and they resloved it immediately.. Thanks Directron.... Ken L. Rating: Excellent Comments: Excellent products, fast service, overall an Excellent company to deal with. Rating: Good Comments: Rating: Good Comments: Rating: Good Comments: Rating: Good Comments: Rating: Excellent Comments: I am VERY impressed with the service from Directron.com. Rating: Good Comments: Fast. Well packed. No problems. Rating: Good Comments: It's got my bussiness in the future... Rating: Good Comments: Rating: Good Comments: great service, good price, high shipping fee. Rating: Excellent Comments: fast responces to e-mail questions,this was my first online purchase it was quite painless. Rating: Good Comments: Rating: Excellent Comments: I was very pleased with the service I recieved and very satisfied with the product. The prices were very competitive and cheaper than other places that I have looked. I have told friends to check out the web site for their needs also. Thank you very much and I will be returning to use your site to order other products thaat I may need in the future. Rating: Good Comments: Rating: Excellent Comments: I was very pleased with Directron. The prices were competitive, the shipping price was within reason and the goods were of high quality. I'll be here again. Rating: Excellent Comments: Great! A++++ Rating: Excellent Comments: Rating: Bad Comments: I was very disappointed with the service I received from Directron.com. My order was placed on 1/27/00, the items were in stock and should have been received in 1 to 1 and 1/2 weeks. I tried to call customer service on 2/7 and 2/8, was not able to get through. I also sent an email on 2/8 that was never replied to. On 2/10 I spoke with Zach in customer service. Although polite, he could not tell me if or when my order was shipped. Zach took my name and number and told me he would callback. I waited 24 hours, no callback, called CS and spoke with Zach again. He informed me that although my credit card had been charged, he was not able to find any shipping information or invoice for the order. Zach advised me he would have the order re-shipped by UPS 3 day service at no additional cost. Monday 2/14 I received the email with UPS tracking number and when the order was traced I found it had been shipped UPS regular ground. My order is due to be delivered 2/18/00, over 3 weeks after it was placed. I am not satisfied with this level of service. I will not order from Directon.com again, nor will I recommend this site to friends and assoicates. Patrici H Rating: Excellent Comments: Rating: Excellent Comments: Rating: Bad Comments: A part was missing from my order. I called immediately to report the problem. They said they would take care of the problem, but never did. I then faxed a complaint requesting the part, still no response. I even filed a discrepancy report directly through e-mail, still no response. It is a small inexpensive part, but I paid for it and I should have received it. I probably will never order from Directron.com again. Rating: Excellent Comments: Rating: Excellent Comments: I had a great experienced with directron.com.. They send me a email when they got my order, and they email me againg to see if i got my stuff. I never had order online just becasued i din't though it whas save but my fear its gone. Thanks for doing a good job. Rating: OK Comments: I ordered PII chip converter to ppga and the web site stated that a cpu fan was included, it wasn't shipped, I e-mailed and complained (also about roaches in the shipping container)to Directron, I got a smart-ass e-mail concerning the roaches and a comment that they would check into the fan issue. It's been a month and I've heard nothing, I order a bunch of stuff from these guys, and they do a great job getting orders out the same day, and they have good prices, but put the final touch on, customer service..... Rating: Good Comments: Rating: Excellent Comments: Rating: Excellent Comments: This was an A+ transaction! I received the goods quickly and well packaged with clear communication along the way. Thanks! Rating: Good Comments: Rating: Excellent Comments: Rating: Good Comments: Rating: Excellent Comments: Rating: Good Comments: Rating: Awful Comments: While my order went off without a hitch, I wish I could say the same for my roommate. He was supposed to receive a 2% discount on his order by referencing my name and order number. He didn't. He agreed to use Fed Ex 3 day shipping at a cost of approx. $25 and Directron decided to change that to UPS and charge him $75!! He placed the order two weeks ago and just got notification of it being in town yesterday. He refused the order at the door due to the unauthorized shipping charges and now I fear that he will have to wait forever and a day to get credited back on his credit card. The reason I am mentioning all of this is that it upsets me just as much as my roommate. He is a good friend and I'm the one who recommended Directron to him so of course I feel bad that he has to go through this. The end result is that Directron has now lost two customers and I will make sure to tell everyone that I can not to order from them as they cannot be trusted. Rating: Excellent Comments: Only minor complaint. They were slow to respond to an email question I sent them about my purchased item. I did receive a response within an acceptable time frame of 4 days however. Overall. Got what I wanted for a decent price and delivered on the day promised. Very good about sending email updates on your order's progress. I would buy from them again. Rating: Excellent Comments: Thank you so much! Jack Rating: Awful Comments: I sent the return order to your company on Jan. 22 on internet and charged me $8.51 shipping payment. You said I would received message about UPS to pick up my package after 10 days. But until now I didn't receive any information from your company or UPS. I don't understand what's the problem in it. Does your service all like this? I won't go to Directron.com to buy anything. Rating: Bad Comments: I would never buy from this vendor anymore! They not only advertised in confused word, but also send me a poorly maintained or used power supply for a replacement. I tried to talk to them about this. They said that I have to pay the shipping cost again for another replacement. Since I don't want to do so, I end up with this "junk". Rating: Good Comments: I had very good experiance with directron. They contacted me to let me know the order was being processed and when it was being shipped. My only real misgiving was that some of the prices weren't as low as at other comperable web sights Rating: Good Comments: Rating: Excellent Comments: This is a great place to shop. Randy PS:They are very FAST! Rating: Good Comments: This was my first experience with Directron.com and I had NO problems with my order.I will order from them again if they have the product at the right price. This was the 2nd time I have ordered from directron. My order for a computer case was processed quickly, and I received it by UPS ground within about 3 days. Your shipping from South Texas to Paducah, KY is, in my experience, much faster than that I get from vendors in California. One vendor there, while having good products and service, is very slow at getting UPS shipments here. Once I have a UPS tracking number from them it takes several days just to see it on the UPS tracking site. I normally expect to wait 8-10 days to get anything from them --- that's too long sometimes. So I do appreciate your prompt shipping. The case I got was well constructed and I was pleased with it. William L. H. Paducah, KY Rating: Excellent Comments: The best online store I have dealt with. Rating: OK Comments: Conerning this order, I was not as upset (as opposed to the 17581 order). The only complaint I had for this order was that I was never told it was being shipped with order 17581, so until I recieved it in the mail, I was under the assumption that it had yet to be sent. I also would like to suggest that customers should be able to view their previous orders online through the site, something that appears to be a common characteristic of all other computer part distributors I have dealt with online. Rating: Bad Comments: Previous to ordering, I submitted a question about OEM products to the sales department (sales@directron.us) and never recieved a reply. This lack of response sent me to another distributor for the products in question. The power supply I recieved from directron on this order (17581) was DOA, I confirmed so by testing it with a multimeter. I don't like the fact that I was not provided with a 1-800 number to contact them with after I ordered like promised in their FAQ pages. And I don't like the fact that I have to request to use credit for my return, it should be automatically used for my next order (I only know about this from reading their page, I have yet to hear back about my bad power supply). Their speed in shipping my orders is their only quality that would cause me to return to them for a repeat order. Hence the reason I ordered a new power supply from them, as the return policy on my processor and RAM only lasts 7 days, and I cannot test them without the proper power supply. Please note though that if I was not in a hurry to due to that return policy, I would have not ordered another power supply from directron. It also displeased me that I did not have the option to return the item for my money back on the request form, since I find it unlikely that I will order from them again. Rating: Excellent Comments: Directron is by far the best company that I have ever ordered from online. Rating: Good Comments: Rating: Good Comments: Rating: Excellent Comments: Representative called and told me that the fan I ordered for my processor would not work with the processor I order, he suggested another fan and it's working just fine. Rating: OK Comments: Rating: Excellent Comments: Service was Excellent and prices were good. I got immediate conformation by e-mail. The next day the orders were sent and an email message containing the tracking number were sent to me. Although I have had Good results from other vendors, most didn't send the tracking information. With the other vendors I had to go to their sites to find out about my order. Rating: Bad Comments: Had some damaged parts. Sent email Directron twice before being directed to another address for adjustments. Filled out form at that address, have heard nothing further. Rating: Good Comments: Rating: OK Comments: I asked that they not send me a "Case Logo" if the name can not be changed--They sent it to me and the name can not be changed--It is only four dollars so it isn't worth sending back--but they shouldn't have sent it. Also, they send attachments on there conformation e-mail that does not open correctly in Internet Explorer 5 with Hotmail. Thanks Frank A. Rating: Excellent Comments: Rating: Excellent Comments: I DON'T HAVE ANY COMPLAIN ABOUT DIRECTRON. THEY ARE VERY FRIENDLY AND HELPFUL. Rating: Excellent Comments: I am very impressed. I recieved the items I ordered quickly and correctly. I will definitely buy from Directron again. Rating: Excellent Comments: I was a little apprehensive at first. Directron sent me an e-mail with a link to UPS to track my delivery. I will definitely buy from them again.Rating: Excellent Comments: Rating: Excellent Comments: had my order in 5 days wow!!!!! Rating: Excellent Comments: Rating: Good Comments: Quality of items ordered was Good. There were a few surprises in my order but Directron was prompt in getting back and setting it right. Very prompt shipping. Will I order from them again ? - Sure Rating: Excellent Comments: Rating: Excellent Comments: Quick, pleasant and hassle-free twice in a row. I don't think you can ask for anything else. Rating: Good Comments: Rating: Excellent Comments: GREAT!!! I love Directron.com!! Rating: Excellent Comments: Good products, Good prices, Good service, Great site Rating: Excellent Comments: exteamly fast and the product was excellant Rating: Good Comments: Very pleased with case I ordered. Rating: Excellent Comments: As a former executive in a retail co., I found them to be absolutly professional. A well run system that deserves high praise. The best on the web. I would certainly do bussiness with them again. Congraulations. Rating: OK Comments: Overall, I'd deal with them again if I couldn't find a part I needed elsewhere. They seem a Good source for hard to find pc parts. I hated the shipping charges. Nearly $10 for about a 1/2 pound package. I've had Amazon deliver 20 pounds of books for less. Rating: Good Comments: Rating: Good Comments: Rating: Good Comments: Good products, prices and service. Rating: Excellent Comments: Rating: Excellent Comments: Rating: OK Comments: was expecting to the floppy drive to be beige Rating: Excellent Comments: Rating: Good Comments: Everything went smooth,but I wish Directron would answer their e-mail,not some but all. Gerry Rating: OK Comments: I find no fault in this order.The only complaint I have is with UPS,a $52 brokerage charge,that's outragious.It's just too bad the consumer is not made aware of this when ordering.I think all possible mailing options should be given to Canadian customers and the fees as well.One of the prime reasons I ordered from Directron was the good prices,and savings as compared to Canadian prices,only to loose all that in the brokerage charge. Gerry Rating: Good Comments: The ordering process was simple. I received my product in excellent time. If I need any more computer upgrades, I will look here first. Rating: Excellent Comments: Rating: Excellent Comments: No fuss, no mas... my order came through and got delivered. No hitches, no problems. Rating: Excellent Comments: Rating: Excellent Comments: My best online ordering experience so far! Rating: Excellent Comments: Don't expect other online ordering to go as well as Directron. This company is definitely exceptional. When it comes to price and delivery time Directron is the best I've experienced. PC Pete Custom Companies MIS Rating: Good Comments: I ordered a Sony DVD-Rom and a MPEG-2 decoder card. They sent me back an email confirming all of the shipping information right away. I think they have one the most attractive web pages around, functional yet uncluttered with a lot of useless animation. Rating: Good Comments: I appreciate their up dating me by e-mail. The confirmations of receiving my order and shipping it was greatly appreciated. Ordering over the internet is still a little scary and the constant update from Directon.com is the safety blanket I need. Rating: Bad Comments: A few weeks ago I purchased an Inwin S500 case from your web site. I chose the case because AMD recommends it for Athlon systems. When placing the order I chose to have 2 case fans added and an upgrade to a 300W "Athlon certified" power supply. After receiving the case I went to AMD's website to see if the power supply was listed as a recommended one, it wasn't. To me this was missleading on your part. If the power supply was Athlon certified, wouldn't it be on the list of recommended power supplies? Rating: Good Comments: Rating: Excellent Comments: The best service I have ever had from internet store. Reasonable S/H fee, fast delivery, quick responce and great advise... Excellent !! Rating: Good Comments: Be for I ordered my products, I had questions. However, There was no 800 # to call and not enough information on the web site. After I received my order, I was very happy with the quality of the product as well as the speed of delivery. All n All I WILL ORDER FROM DIRECTRON.COM AGAIN !!!! Rating: Excellent Comments: Rating: Bad Comments: First I received the wrong item. Then I discovered one of the items I ordered was defective. Then when I was returning the defective item, the replacement was not sent untill I actually called Directron to see where it was. The replacement was not sent when I was told it would be sent. Rating: Good Comments: I would like to see handling costs reduced and shipping times to be shorter. Otherwise keep up the good work. The website is easy to navigate through. great job! -JZ Rating: Bad Comments: I still haven't received my order yet. Rating: Excellent Comments: Service was outstanding! I ordered the item on youre website. Three days later, it arrived in my mail. And I live in Guam, USA!! Great job! I'll make sure you guys are a top consideration during my next purchase! Rating: Excellent Comments: Service and delivery was great...Thanks Rating: Excellent Comments: Good price, quick shipping, completely satisfied Rating: Excellent Comments: Are you still giving away prizes for filling these out???? Anyway, I wouldn't think of purchasing anywhere else on-line but at Directron. Well that's not true. I do think about it, but no one else promises what you do. Rating: Bad Comments: Rating: Good Comments: Rating: Excellent Comments: Everything was so easy to find and purhase and the confirmation e-mail was easy to understand also, I would recommend to ayone building a PC to purchase their parts from directron.com Rating: OK Comments: One item (mouse) did not work properly but I fixed it myself. I sent an email in an attempt to combine orders which were placed within an hour of each other to save shipping costs. Unfortunatley there was no acknowledgement and the orders came separately. Shipping costs were therefore high. Rating: Awful Comments: 1. The order was originally sent to the wrong address and I had to get it from the delivery service. 2. Some parts were missing and I never did receive them 3. Service from Directron is lousy to non-existant both before and after the sale. 4. One or more parts were defective and had to be sent back because I could never get to even speak with a technician. 5. I've been waiting for two weeks so far for the replacement parts and haven't received them yet. 6. I will pobably have to write a letter and threaten to sue them just to get my parts since the company never bothers to answer emails unless they are sent directly to the company president. 7. Sending the comments and contact info to directron is a waste of time and energy since it is patently obvious that the only comments they are interested in are favorable ones....have you EVER seen any unfavorable comments posted at their...or anyone elses...site? 8. I've already told a number of people how bad their service is and, so I'm sure they've already lost several potential customers and are sure to lose a lot more! Rating: Excellent Comments: As a relatively new user to E-Commerce I found Directron a very professional and informative internet site. The order was processed and shipped correctly, and on time with up to date statusing through-out the life cycle of the order. A 1st Rate Site with competitive prices that lives up to all expectations. Keep up the good work Rating: Excellent Comments: Rating: Bad Comments: First of all, I had to call back up three days later to find out that my order was lost in the office. And that my order was not to be received until that next monday which I had ordered it the first time on Thursday and didn't receive it till the next Monday becuase of UPS not delivering on weekends. So I had to wait a full week and some. And another thing, when I did call for help, I was hung up on, maybe not intentionally but probably because someone does not know how to work the hold button, and it wasn't just once. Another thing is that I had ordered a paticular keyboard that was on the first page and the second version for the translucent keyboard was another option or so I thought. I received the second version of it. Someone siad that they would fix that web page issue. And when I had called up about trying to find out about this keyboard screw-up someone answered (male) and siad can you hold, of course I said yes. This time they didnt put me on hold and just had the phone off the hook and I could hear everything that was going on.. This guy was talking about a shipping option and cost issue with another co-worker and then he asked another guy if he could get this on line 1 "and see what the HELL he wants" I dont think that this is very professional at all, I am in the military and I have to act professional behind doors, phones, etc. etc. Just in case that kind of stuff happens. Go Figure. So NO, I am not happy that I had to wait, get the wrong item, and got treated like an idiot on the phone. I am not just some damn scrub wanting to build a computer. Next time I will probably take my money somewhere else. I like the prices but I would much rather pay the extra buck for the courtesy and service that a regular customer deserves. I think that Directron should have at least paid for the mess-up on the order being lost and sent my order overnight or next day mail or something. I was really looking forward to having this thing that weekend. But OH WELL! He'll just have to wait it out and get it when it gets there.. Feel free to e-mail me for further questionaires. I kind of like these. Its gets it off the chest. Have A Nice Day! :) Oh ya,, recommendations: Get someone in there that knows how to work a phone, is courtious, and is willing to pay the cost for their screw-up. Love the keyboard but would much rather had the first version of it. but I can handle what was left I guess. Rating: Excellent Comments: My order came in faster than any other site I've ordered from so far. Great service, great e-mails from the President even. I'm impressed. Rating: Excellent Comments: FAST AND ACCURATE what else is there to say? Rating: OK Comments: $24.00 US shipping + $53.00 CDN C.O.D. hurt! Rating: Good Comments: Second order from them. Not disappointed at all. Rating: Excellent Comments: Rating: Excellent Comments: Even though I had a problem obtaining what I ordered, it was taken care of with great efficiency. They were the ONLY company who would MAIL me a video card here in Alaska. Thanks Directron, Joe F., Fairbanks, Alaska Rating: Excellent Comments: Simple ordering. Prompt email confermation. Product delivered quickly. Rating: Bad Comments: I was dissapointed because your site said one to three days delivery and it took nine days. I was also upset that Cyberpower (the link I ordered from)after four days of waiting had no way of accessing information about the order. Francis Rating: Excellent Comments: Rating: Excellent Comments: Rating: OK Comments: Mis advertised one product. Returned product. Credited only product price not associated shipping. Talked to Ron before return; he suggested that he would consider crediting part of shipping. Their mistake; not the customers. Rating: Good Comments: Rating: Excellent Comments: >From time of order to shipment was only a few days and it arrived right on time. I found this site honest and extremely easy to deal with. This type of customer service should be commended. Rating: Good Comments: The order was shipped on time and I really liked the UPS tracking that was available. I was able to determine exactly what day my shipment was to arrive. Rating: Excellent Comments: This is my 3rd order from Directron... I placed the order on a Sunday, I had an email on Monday with the tracking number... absolutely FANTASTIC! I have spent thousands of dollars online, I just wish I would have found Directron sooner! Rating: Excellent Comments: Directron is an Excellent store to work with. I will order from them again. Rating: OK Comments: The power supply in the case that I ordered was dead but I replaced it with a spare that I had sitting around. I did not take it up with the company since I got such a good deal on the hardware to start with and replaced it on my own. The rest of the stuff was great and have not had any problems. Also they have wonderful prices and very good customer contact services via email. Rating: Excellent Comments: Quick, Fast & Easy Rating: Excellent Comments: Just a quick thanks for all that the folks at Directron.com have done. Rating: Good Comments: I am having problems getting my mouse to work and there was no instructions manual with the mouse. Also, I didn't get a technical support phone number. Rating: Excellent Comments: Everything arrived promptly, and in great condition. What I recieved was better then I expected, I'll be sure to shop there again. Rating: Good Comments: Very satisfied with the servise, items ordered were shipped very timely. There was minimal information available from the order status web page and no information was provided when the item shipped. Several e-mail status updates were received, but nothing on tracking. Overall good service. Rating: Excellent Comments: Smooth and easy ordering. Fast and inexpensive shipping. All merchandise came in excellent condition. Not too bad for a company without toll-free number. Thank You Directron. Rating: Excellent Comments: Thi service was great, fast and very naice, product of great quality. I Give 10 fron 10. Thanks millions Rating: Good Comments: Good Price and Good Delivery. Rating: Excellent Comments: Rating: Excellent Comments: Rating: Excellent Comments: Rating: Excellent Comments: I was more than happy with the ~FAST service~ THANKS to ALL Rating: Good Comments Rating: Good Comments: My order was received on time. I was kept informed via E-Mail of the progress of my order. This is a good way to treat your customers. Rating: Excellent Comments: Had a probelm and they resloved it immediately.. Thanks Directron.... Ken L. Rating: Excellent Comments: Excellent products, fast service, overall an Excellent company to deal with. Rating: Good Comments: Rating: Good Comments: Rating: Good Comments: Rating: Good Comments: Rating: Excellent Comments: I am VERY impressed with the service from Directron.com. Rating: Good Comments: Fast. Well packed. No problems. Rating: Good Comments: It's got my bussiness in the future... Rating: Good Comments: Rating: Good Comments: great service, good price, high shipping fee. Rating: Excellent Comments: fast responces to e-mail questions,this was my first online purchase it was quite painless. Rating: Good Comments: Rating: Excellent Comments: I was very pleased with the service I recieved and very satisfied with the product. The prices were very competitive and cheaper than other places that I have looked. I have told friends to check out the web site for their needs also. Thank you very much and I will be returning to use your site to order other products thaat I may need in the future. Rating: Good Comments: Rating: Excellent Comments: I was very pleased with Directron. The prices were competitive, the shipping price was within reason and the goods were of high quality. I'll be here again. Rating: Excellent Comments: Great! A++++ Rating: Excellent Comments: Rating: Bad Comments: I was very disappointed with the service I received from Directron.com. My order was placed on 1/27/00, the items were in stock and should have been received in 1 to 1 and 1/2 weeks. I tried to call customer service on 2/7 and 2/8, was not able to get through. I also sent an email on 2/8 that was never replied to. On 2/10 I spoke with Zach in customer service. Although polite, he could not tell me if or when my order was shipped. Zach took my name and number and told me he would callback. I waited 24 hours, no callback, called CS and spoke with Zach again. He informed me that although my credit card had been charged, he was not able to find any shipping information or invoice for the order. Zach advised me he would have the order re-shipped by UPS 3 day service at no additional cost. Monday 2/14 I received the email with UPS tracking number and when the order was traced I found it had been shipped UPS regular ground. My order is due to be delivered 2/18/00, over 3 weeks after it was placed. I am not satisfied with this level of service. I will not order from Directon.com again, nor will I recommend this site to friends and assoicates. Patrici H Rating: Excellent Comments: Rating: Excellent Comments: Rating: Bad Comments: A part was missing from my order. I called immediately to report the problem. They said they would take care of the problem, but never did. I then faxed a complaint requesting the part, still no response. I even filed a discrepancy report directly through e-mail, still no response. It is a small inexpensive part, but I paid for it and I should have received it. I probably will never order from Directron.com again. Rating: Excellent Comments: Rating: Excellent Comments: I had a great experienced with directron.com.. They send me a email when they got my order, and they email me againg to see if i got my stuff. I never had order online just becasued i din't though it whas save but my fear its gone. Thanks for doing a good job. Rating: OK Comments: I ordered PII chip converter to ppga and the web site stated that a cpu fan was included, it wasn't shipped, I e-mailed and complained (also about roaches in the shipping container)to Directron, I got a smart-ass e-mail concerning the roaches and a comment that they would check into the fan issue. It's been a month and I've heard nothing, I order a bunch of stuff from these guys, and they do a great job getting orders out the same day, and they have good prices, but put the final touch on, customer service..... Rating: Good Comments: Rating: Excellent Comments: Rating: Excellent Comments: This was an A+ transaction! I received the goods quickly and well packaged with clear communication along the way. Thanks! Rating: Good Comments: Rating: Excellent Comments: Rating: Good Comments: Rating: Excellent Comments: Rating: Good Comments: Rating: Awful Comments: While my order went off without a hitch, I wish I could say the same for my roommate. He was supposed to receive a 2% discount on his order by referencing my name and order number. He didn't. He agreed to use Fed Ex 3 day shipping at a cost of approx. $25 and Directron decided to change that to UPS and charge him $75!! He placed the order two weeks ago and just got notification of it being in town yesterday. He refused the order at the door due to the unauthorized shipping charges and now I fear that he will have to wait forever and a day to get credited back on his credit card. The reason I am mentioning all of this is that it upsets me just as much as my roommate. He is a good friend and I'm the one who recommended Directron to him so of course I feel bad that he has to go through this. The end result is that Directron has now lost two customers and I will make sure to tell everyone that I can not to order from them as they cannot be trusted. Rating: Excellent Comments: Only minor complaint. They were slow to respond to an email question I sent them about my purchased item. I did receive a response within an acceptable time frame of 4 days however. Overall. Got what I wanted for a decent price and delivered on the day promised. Very good about sending email updates on your order's progress. I would buy from them again. Rating: Excellent Comments: Thank you so much! Jack Rating: Awful Comments: I sent the return order to your company on Jan. 22 on internet and charged me $8.51 shipping payment. You said I would received message about UPS to pick up my package after 10 days. But until now I didn't receive any information from your company or UPS. I don't understand what's the problem in it. Does your service all like this? I won't go to Directron.com to buy anything. Rating: Bad Comments: I would never buy from this vendor anymore! They not only advertised in confused word, but also send me a poorly maintained or used power supply for a replacement. I tried to talk to them about this. They said that I have to pay the shipping cost again for another replacement. Since I don't want to do so, I end up with this "junk". Rating: Good Comments: I had very good experiance with directron. They contacted me to let me know the order was being processed and when it was being shipped. My only real misgiving was that some of the prices weren't as low as at other comperable web sights Rating: Good Comments: Rating: Excellent Comments: This is a great place to shop. Randy PS:They are very FAST! Rating: Good Comments: This was my first experience with Directron.com and I had NO problems with my order.I will order from them again if they have the product at the right price. This was the 2nd time I have ordered from directron. My order for a computer case was processed quickly, and I received it by UPS ground within about 3 days. Your shipping from South Texas to Paducah, KY is, in my experience, much faster than that I get from vendors in California. One vendor there, while having good products and service, is very slow at getting UPS shipments here. Once I have a UPS tracking number from them it takes several days just to see it on the UPS tracking site. I normally expect to wait 8-10 days to get anything from them --- that's too long sometimes. So I do appreciate your prompt shipping. The case I got was well constructed and I was pleased with it. William L. H. Paducah, KY Rating: Excellent Comments: The best online store I have dealt with. Rating: OK Comments: Conerning this order, I was not as upset (as opposed to the 17581 order). The only complaint I had for this order was that I was never told it was being shipped with order 17581, so until I recieved it in the mail, I was under the assumption that it had yet to be sent. I also would like to suggest that customers should be able to view their previous orders online through the site, something that appears to be a common characteristic of all other computer part distributors I have dealt with online. Rating: Bad Comments: Previous to ordering, I submitted a question about OEM products to the sales department (sales@directron.us) and never recieved a reply. This lack of response sent me to another distributor for the products in question. The power supply I recieved from directron on this order (17581) was DOA, I confirmed so by testing it with a multimeter. I don't like the fact that I was not provided with a 1-800 number to contact them with after I ordered like promised in their FAQ pages. And I don't like the fact that I have to request to use credit for my return, it should be automatically used for my next order (I only know about this from reading their page, I have yet to hear back about my bad power supply). Their speed in shipping my orders is their only quality that would cause me to return to them for a repeat order. Hence the reason I ordered a new power supply from them, as the return policy on my processor and RAM only lasts 7 days, and I cannot test them without the proper power supply. Please note though that if I was not in a hurry to due to that return policy, I would have not ordered another power supply from directron. It also displeased me that I did not have the option to return the item for my money back on the request form, since I find it unlikely that I will order from them again. Rating: Excellent Comments: Directron is by far the best company that I have ever ordered from online. Rating: Good Comments: Rating: Good Comments: Rating: Excellent Comments: Representative called and told me that the fan I ordered for my processor would not work with the processor I order, he suggested another fan and it's working just fine. Rating: OK Comments: Rating: Excellent Comments: Service was Excellent and prices were good. I got immediate conformation by e-mail. The next day the orders were sent and an email message containing the tracking number were sent to me. Although I have had Good results from other vendors, most didn't send the tracking information. With the other vendors I had to go to their sites to find out about my order. Rating: Bad Comments: Had some damaged parts. Sent email Directron twice before being directed to another address for adjustments. Filled out form at that address, have heard nothing further. Rating: Good Comments: Rating: OK Comments: I asked that they not send me a "Case Logo" if the name can not be changed--They sent it to me and the name can not be changed--It is only four dollars so it isn't worth sending back--but they shouldn't have sent it. Also, they send attachments on there conformation e-mail that does not open correctly in Internet Explorer 5 with Hotmail. Thanks Frank A. Rating: Excellent Comments: Rating: Excellent Comments: I DON'T HAVE ANY COMPLAIN ABOUT DIRECTRON. THEY ARE VERY FRIENDLY AND HELPFUL. Rating: Excellent Comments: I am very impressed. I recieved the items I ordered quickly and correctly. I will definitely buy from Directron again. Rating: Excellent Comments: I was a little apprehensive at first. Directron sent me an e-mail with a link to UPS to track my delivery. I will definitely buy from them again. Go To Top More Yahoo! Feedback
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