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More Ratings and Comments through Yahoo! ShoppingDirectron.com is a Yahoo store and we participate in Yahoo store ratings. The following are unedited customer feedback and ratings from Yahoo! They are listed in chronological order with the top ones are the most recent ones. Only customers who choose to rate us during ordering process can participate in these ratings. Only those ratings and comments that were forwarded to us are available for publication here. Yahoo use such ratings to assign the "Top-Service" award.Notes: We now publish all current Yahoo! ratings and comments here. Rating: Excellent Comments: Everything came exactly as ordered, and very quickly too. I had reservations about ordering from them with only one on-line review at http://www.resellerratings.com (They'll have at least two now!), but they had the parts I needed in stock at a great price. The shipping was also very reasonable. They sent order updates and my UPS tracking number via e-mail (much appreciated!). I would not hesitate to order from them again. Rating: Excellent Comments: I got my product in 3 days. I was very impressed with the service I got,fast ,prompt ,& on time.I have never gotten service this good on the internet before ,and I have been shopping on the net for over a year now.I tell everyone about directron.com ,It's GREAT!!! Rating: Good Comments: The whole transaction went smoothly. Rating: Excellent Comments: chip worked perfectly and for less the price than anywhere else I looked. Rating: Good Comments: Fast service. Rating: Bad Comments: Very unhappy with the product discription versus reality, and shipping times. Rating: Excellent Comments: Even the shipping went well. The box arrived earlier than expected and was in excellent shape. Rating: Excellent Comments: The promptness of online response, the promptness of delivery, the quality of the item ordered were all outstanding. The price? Phenomenal! I am building myself an updated Pentium!!! coppermine system, probably 650 MEG - starting with an I820 motherboard, RDRAM etc. Directron looks like the best place to buy. Rating: Excellent Comments: excellent case, excellent packaging overall great performance, definately will shop there over and over Rating: Excellent Comments: Friendly on the phone AND my shipment came in earilier than expected!! AWESOME! Rating: Excellent Comments: Excellent transaction. All products were availbale and shipment was prompt. Would easily do business again. Rating: OK Comments: Thanks a lot for letting us vote! Rating: Excellent Comments: Rating: OK Comments: I got all the items I requested, but they charged me $9.95 on $10 worth of items. The shipping charges were not displayed until after the order had been placed. Then, it took 7 days (5 business days) to get the items....exactly WHAT did I pay almost $10 in shipping for???? Rating: Good Comments: Rating: Good Comments: Ontime delivery Rating: Excellent Comments: Rating: Excellent Comments: First time ordering through Directron and everything went very smooth. Very competetive prices and fair shipping and handling (unlike some other online vendors), rest assured - I will be ordering from them again in the future. It seems like this company puts in that extra effort to make sure that their customers are served and happy, that alone will keep me coming back. Rating: OK Comments: First, The way your evaluation choices are worded is subjective and over-simplified. As with all things technical and/or involving human beings, there are many opportunities for individuals and enterprises to shine or to lack luster. This was the case with my order from Directron. I was not given enough topics to make choices in, so I chose the only one that covered all the bases generally. On the plus side: (1) at the end of the day, I was able to purchase components to build myself a USB CD-ROM Drive that is a better product that runs at a faster speed (48X Read) than anything I have seen on the market period - let alone dor the price; (2) I saved at least $150.00 over what I would have paid to buy something comparable off the shelf retail, and everything I saw retail would have to have been connected to my parallel port rather than to one of my available USB ports, which would have resulted in me ending up buying a data switch and additional cable for the parallel port in order to switch between my printer and the drive (and what if I needed to print while using the drive?, etc.), which would have made the off-the-shelf retail item even more expensive; and (3) when I did have a problem setting up my device, Mike in your tech support department knew exactly what my problem was, which I helped create by not calling tech support when one of the driver discs I received had no driver on it, and the other driver disc really messed up Windows '98 on my computer, requiring me to do a full software recover on my computer, a process that took me an additional hour, but which was not Mike's fault. Mike's patience and guidance, as well as the tech support department's trouble resolution system should be commended, given the size of directron's inventory and the number of technically lacking people who generally call tech support departments just to "climb Mount Anger." (can you tell that I used to work at a help desk?). On the minus side: (1) UPS - Both Directron and UPS encouraged me to track my package's progress online. On the day on which delivery was anticipated, the on-line system at UPS said that my package was at a facility about 1 mile away from my home at 5:45 a.m. EST - when I called to talk to a warm body at about 10:00 A.M. that morning, I was told my package would be delivered by 7:00 P.M. that day. I was also told that I could not inquire further as to the progress of delivery until after 7:00 P.M. I remained at my place of business/residence from 10:00 A.M. until 7:00 P.M. and the package was not delivered that day. It was very disconcerting. It the took me 45 minutes and much bumping up on my insistance just to get the local telephone number for the UPS facility 1 mile away from my house (the number is not listed or posted with directory assistance). Also, Then at around 8:00 P.M. a UPS rep at the location told me that, in fact, the scanning information showing on UPS's web site was not co! ! rrect and that my package had been scanned to go to that location but was not actually there. I was also told that I had no right to complain about this because Directron, and not me, was UPS's customer. This to me is outrageous, since I am ultimately paying for the shipping and, based on the foregoing, I was unsatisfied with the service I was receiving. I have requested that Directron attempt to convince UPS to credit me back some of the shipping charges, but as yet I have received no definitive response one way or the other - Which I am also disatisfied with and which qualifies as (2) on the minus side. (3) The product was shipped with Directron apparently knowing IN ADVANCE that the driver disc in the package was not antiquated (in my case there was no driver on the disc at all). Directron could put instructions on or in the package or e-mail the customer in advance warning that a driver will have to be downloaded - Mike in tech support knew what my problem was almost immediately, which tells me that Directron knew of the potential problem. This would have saved me an hour or more of aggravation. To conclude, I would still probably order from Directron again, but if any of the above minuses or their equivalents occurred again, particularly the UPS business, I will not do so thereafter. Also, I am still waiting to find out for certain one way or the other if I will get any credit for the shipping problem from UPS via Directron. If I don't ever hear back, Directron will probably not hear back from me. Rating: Excellent Comments: Rating: Excellent Comments: Every thin I ordered came on time and it all worked! Better than I can say for other places I have purchased from. Rating: Excellent Comments: I purchased a black ATX case from directron. The product it self is excellent. Just what I expected. Shipping was prompt and resonably priced. I can recommend Directron for other cyber-shoppers consideration. CJ Austin, Texas Rating: Excellent Comments: Very good service. Quick and directron followed up to make sure I received my purchase and was satisfied. Rating: Excellent Comments: Directron is agreat store.Iwas very please with the service.I will be buying from them again. Thank you for your fast service. Rating: Excellent Comments: My new hard drive arrived promptly, and they credited me the difference between the cable that was listed on the hard drive info page, and the one I ended up ordering (because the link from the HD page didn't work). I would easily order from them again. Rating: Excellent Comments: I ordered a case and motherboard. On the same day I had a ups tracking number and a delivery date. Thats what I call service. Rating: Good Comments: All went as said. Rating: Excellent Comments: I was really pleased with Directron keeping me abreast of shipping information and the status of my order. Rating: OK Comments: A couple of the retainer clips were damaged in shipping, but it wasn't a big enough problem to warrant a return / exchange. Also, I would have appreciated an instruction manual, of some documentation of any sort. The product did arrive right on time though, and was exactly what I expected. Rating: OK Comments: A couple of the retainer clips were damaged in shipping, but it wasn't a big enough problem to warrant a return / exchange. Also, I would have appreciated an instruction manual, of some documentation of any sort. The product did arrive right on time though, and was exactly what I expected. Rating: OK Comments: The only problem was 1 product out of 5 was defective, which I doubt was there fault. Speed of service was excellent as well as quality. I would definately do bussiness with them again. Rating: Excellent Comments: The service and response to my order were outstanding. I will recommend Directron.com to my computer-knowledgeable friends. I hope to do business with this company again. Rating: Good Comments: Rating: OK Comments: Poor packing. Everything arrived on time, but it was packed in a box that was twice as big as it needed to be without filler. So when it arrived, the packaging was mangled. Besides that, everything went smoothly. Rating: Excellent Comments: Reasonable shipping rates, nice selection of some hard-to-find products. Rating: Good Comments: price could be better. Rating: Excellent Comments: Rating: Awful Comments: The item was not competible with my printer, even though their web site said so. I have the e-mail from the Canon tech support people to prove it. They said they copied the info from somewhere else and I can returned the item. Then I did not receive full refund for the items(not to mention I still paid for the shipping). Call back, and the guy pushed all responsibility to me and Canon. I would not recommended this company at all. Rating: Excellent Comments: Rating: Excellent Comments: Rating: Excellent Comments: Rating: Good Comments: Rating: Excellent Comments: excellent return service & prompt credit. I would definite DEAL with you people AGAIN. Keep it up. Thanks. Rating: Excellent Comments: Good Products, Fast service, Fair price!! What could be better? Go To Top More Historic Yahoo! Ratings & Comments Current Yahoo! Ratings & Comments
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