Here at Directron, we understand that mistakes can happen; either by accidentally purchasing the wrong item or receiving a defective item. Therefore, we want to make it easy for customers to make returns, exchanges, and refunds as fast as possible. Unlike other large online retailers, if there is any problem with your order and you contact us within 7 business days, we will issue you a free return shipping label. Some restrictions may apply. This includes returns, exchanges, and refunds for cases, systems, high quantity orders, and large volume items (this list is not inclusive). Additionally, if you want to exchange your order we will gladly ship you a replacement immediately and give you a free return shipping label for the accidental or defective item. For cross shipping, we must charge for the merchandise being shipped. A refund for the original order will be issued upon receipt of the original item. Shipping labels are only provided within the continental United States.
Customers must contact our customer service hotline at: 1-888-582-1834 within the first 7 business days after delivery date of their item to qualify. Customers are given 30 days to return their unwanted or defective item.
We suggest you contact our tech support team first at 1-888-582-1834 to determine whether the item is indeed defective before shipping. Then make an online Return Merchandise Authorization (RMA) request through your My Account page. If you checked out as a guest you can visit our Orders and Returns page. See our Return Policy for more details.
All OEM CPU's unless specifically stated otherwise, carry an implied, industry-standard 30-Day warranty against defects due to manufacturing or failure. Warranty does not include overclocking, use of CPU without a cooling device, improper voltage, or any use of the CPU that does not fall into the designed use of the CPU as intended by the manufacturer. Refurbished items will always have a limited 30-day warranty.
All parts (except OEM CPUs, and refurbished items) come with a warranty against manufacturer defect or failure for a period of 90 days from the date of purchase. This warranty covers replacement or repair of the product, which is determined by availability, our vendors, and the time of purchase. Replacement is often used within 30 days after purchase with the same product or a similar product when direct replacement is unavailable. Repair is often necessary for items purchased more than 30 days ago. A longer waiting period is expected for repair and customers are encouraged to contact the original manufacturers directly to shorten the waiting period.
Manufacturers sometimes offer additional warranty for the following products: hard drives, retail boxed CPUs, and monitors. Customers should contact the manufacturer after their warranty with Directron expires. Customers may also pay Directron a service fee ($25 per item) plus shipping to have such warranty work completed through Directron.
Lifetime warranty is offered on select products. This warranty is for replacement of like items only. Lifetime warranty does not cover items out of production if Directron no longer stocks them. This warranty is valid only for the original buyer but not transferable. (Lifetime is defined as the lifetime of the product on the market. Outdated technology is not covered by lifetime warranty if the item is no longer available on the common market as a new product.)
Software is not returnable or exchangeable once opened, or if the serial number or registration number has been removed. Opened software includes, but is not limited to, removing the shrink wrap from the software or opening the seal on the envelope.
Any software that has a visible installation code / COA number may not be returned except for media exchange in the case of broken media. Microsoft software products may only be returned for media exchange. No returns or refunds on License products.
Media Exchange is defined as replacement of broken media with working media for a given product due to shipping damage or defective media.
Directron offers extended and on-site warranty for select products. Please contact our customer service department for more details.
Certain parts may come with extended Manufacturer's Warranty. The equipment manufacturer honors this warranty and Directron assumes no responsibility in honoring this warranty. Directron will attempt to RMA a product to the manufacturer in special cases when requested by the customer. Customer assumes all shipping costs to manufacturers.
Warranty is not granted if a product is received without original invoice. Warranty is void if serial tags, receiving numbers, product stickers, or manufacturer seals have been removed, altered or tampered with. Warranty is void if mishandling, improper use, or defacing of the product that would normally void manufacturer's warranty has occurred. Products damaged due to improper or inadequate packaging when returned for RMA purposes are not granted warranty coverage.
Notes: (1) Directron is not responsible for any damage to other parts or personal or property injury as a result of using any of our products or as a result of defective products. For instance, we are not responsible for damages to a motherboard if or when a power supply is defective. You may contact the manufacturer for any recourse. (2) By placing an order with Directron, you indicate that you have read this policy and agree with it. (3) Directron is a distributor. There is no way for us to test all products before shipping. To avoid dead-on-arrival (DOA), you may consider having us test the product(s) before shipping.